Znuny and ((OTRS)) Community Edition

Look at Kernel/System/Ticket.pm look at sub TicketGet look for a SQL statement modify it by appending your field(s) after st.change_by look below there. add a line (perhaps after $Ticket{ChangeBy}) like $Ticket{MyField} = $Row[26]; (if that makes sense). You have now enabled your field to be obtain...

Hi All, We have added new State Type "Resolved" on Database table "ticket_state_type" and created Status "Resolved" with new State Type, as would like to keep the field in Ticket Status and require to get Timestamp of Ticket Status updated with "Resolved", in ...