Znuny and ((OTRS)) Community Edition

Good day,

In-line with the inquiry,

jojo wrote: ↑02 May 2018, 11:52 Some of the changes are logged to the Syslog. The Sysconfig has an Audit log in OTRS but not in the ((OTRS)) community edition

Does upgrading to Business Solution provide audit logs for users and admins? thanks

Good day, I'm finding my self in the same scenario, where we need to produce an audit trail of all users and admins activities, sir Jojo, mentioned above that OTRS does provide an audit log for system configuration, the ((OTRS Community Edition)) does not I'm wondering if upgrading to the Business S...

is there a way to update Customer Users on OTRS by batch? im trying to update them on mysql database unfortunately i have to clear the cache for them to take effect. can you suggest a way to update them without using the Update Customer Module? Thanks!