Search found 7 matches

by michalv
03 May 2019, 10:43
Forum: General
Topic: Filter agent in statistics
Replies: 2
Views: 299

Re: Filter agent in statistics

Many thanks!! It works
by michalv
02 May 2019, 14:15
Forum: General
Topic: Filter agent in statistics
Replies: 2
Views: 299

Filter agent in statistics

Hello,

im missing Agent/Owner filter option in statistics. Is there any posibility to bring it back? We were using vers. 4 before and there was this option.

Thanks
by michalv
02 May 2019, 11:47
Forum: Help
Topic: FulltextIndex stuck at 0.0%
Replies: 1
Views: 256

Re: FulltextIndex stuck at 0.0%

Solved by running Maint::Ticket::FulltextIndexRebuildWorker --force-pid and adding --limit then it worked.
by michalv
30 Apr 2019, 10:02
Forum: General
Topic: Statistics
Replies: 1
Views: 293

Statistics

Hi there,

is there any way to list tickets that was created in 3/2019 AND closed in 4/2019? I wasnt able to figure out whats the condition between options in filter, i added Create Time absolute period and Close Time absolute period but i wasnt what I need.

Thanks
by michalv
08 Apr 2019, 16:01
Forum: Help
Topic: FulltextIndex stuck at 0.0%
Replies: 1
Views: 256

FulltextIndex stuck at 0.0%

Hello there, i dont know why but a tried to run FulltextReindex from console and it stuck at 0.0%. Is there any solution??
Thx
by michalv
02 Aug 2018, 08:18
Forum: Help
Topic: Sync department option from Active Direcotory
Replies: 3
Views: 949

Re: Sync department option from Active Direcotory

Thank a lot for your help. It helps me a lot. Now im able to sync department from AD.

Admin please mark as solved
by michalv
20 Jul 2018, 10:43
Forum: Help
Topic: Sync department option from Active Direcotory
Replies: 3
Views: 949

Sync department option from Active Direcotory

Hello, how can I sync Department from AD to OTRS to be able to use it in signature? I tried this: $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', UserDepartment => 'department', }; This one doesnt seem to be worki...