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- 04 Jun 2018, 09:45
- Forum: Help
- Topic: Custom Ticket::NumberGenerator not selectable
- Replies: 0
- Views: 19951
Custom Ticket::NumberGenerator not selectable
Hello, I've created a custom NumberGenerator by copying /opt/otrs/Kernel/System/Ticket/Number/AutoIncrement.pm to PrefixBasedAutoIncrement.pm . I've only changed the package name and the return variable of the TicketNumberBuild function. The problem I have is that the new NumberGenerator is shown in...