Hi All,
To make things simpler, I am using Znuny 6.5.2
I have few dynamic fields of type Date/Time like following
I want to make it like following i.e enable seconds in date/time field
Dynamic Field Detail
Thanks
Search found 20 matches
- 02 Jul 2023, 02:03
- Forum: Help
- Topic: Missing Sec field after migration from OTRS to Znuny 6.5.2
- Replies: 5
- Views: 711
- 29 Jun 2023, 00:29
- Forum: Help
- Topic: Missing Sec field after migration from OTRS to Znuny 6.5.2
- Replies: 5
- Views: 711
Re: Missing Sec field after migration from OTRS to Znuny 6.5.2
Thanks Roy, Unfortunately, For us old system is gone.
We tried adding new fields or even with existing fields we don't see Date Time field showing seconds,
Is there any way we can enable that to show seconds field
We tried adding new fields or even with existing fields we don't see Date Time field showing seconds,
Is there any way we can enable that to show seconds field
- 26 Jun 2023, 01:23
- Forum: Help
- Topic: Missing Sec field after migration from OTRS to Znuny 6.5.2
- Replies: 5
- Views: 711
Missing Sec field after migration from OTRS to Znuny 6.5.2
Hello Everyone, Previously, we utilized the seconds field to monitor ticket progress and also established various dynamic fields. However, following our transition from OTRS 6.0.x to Znuny 6.5.2, I've noticed that the seconds field is absent in the User Interface (as illustrated in the missing sec f...
- 27 Jan 2021, 04:44
- Forum: Developers
- Topic: Attach calendar Notifications in Default Notification event
- Replies: 1
- Views: 3818
Attach calendar Notifications in Default Notification event
Hi , I have a requirement which requires us to attach the icalendar whenever we automatically send notifications emails from OTRS ? Say I have an appointment for an Test activity at 2AM UTC, System automatically sends notification email at given time , So can otrs also attach iCal as a part of mail ...
- 15 May 2020, 01:30
- Forum: Developers
- Topic: How can i add date dynamic field to Service in Service Management
- Replies: 4
- Views: 2692
Re: How can i add date dynamic field to Service in Service Management
I tried adding that from ServicePreference , But it just gave the textbox.
Which cannot get view from created and changed fields
The usage need is to add the start date of the service which is independent of creation date
Which cannot get view from created and changed fields
The usage need is to add the start date of the service which is independent of creation date
- 14 May 2020, 23:16
- Forum: Developers
- Topic: How can i add date dynamic field to Service in Service Management
- Replies: 4
- Views: 2692
How can i add date dynamic field to Service in Service Management
Hi All,
I needed to add new dynamic date field to Service in Service Management ?
I needed to add new dynamic date field to Service in Service Management ?
- 22 Apr 2020, 00:06
- Forum: Developers
- Topic: Add postmaster spam filter
- Replies: 1
- Views: 1859
Add postmaster spam filter
Hi We are trying to add the spam detection filter in OTRS , As we are using MS OFFICE as our mail server it adds following information in header under attribute X-Forefront-Antispam-Report Eg. X-Forefront-Antispam-Report: ..;..;LANG:en;..;SFV:SPM;..;CAT:UIMP;SFTY:9.20;SFS:(10001);DIR:INB;SFP:;SFTY:9...
- 24 Mar 2020, 01:47
- Forum: Developers
- Topic: Change OTRS Daemon schedule time
- Replies: 2
- Views: 2133
Re: Change OTRS Daemon schedule time
Thanks Emin , Settings worked.
Regards
Akshat
Regards
Akshat
- 24 Mar 2020, 00:37
- Forum: Developers
- Topic: Fetch Emails at scheduled time
- Replies: 1
- Views: 2023
Fetch Emails at scheduled time
Hi All, By Default all the emails from remote server are fetched periodically to the OTRS server through its daemon in every 10 min, But there are ways through which We can bypass this mechanism through fetchmail https://doc.otrs.com/doc/manual/admin/6.0/en/html/email-settings.html I tried this sett...
- 24 Mar 2020, 00:29
- Forum: Developers
- Topic: Change OTRS Daemon schedule time
- Replies: 2
- Views: 2133
Change OTRS Daemon schedule time
Hi All,
By default OTRS daemon runs in every 10 min, Is there any configuration provided either in OTRS GUI or command line to change the daemon schedule run time to say 5 min or less ?
Thanks
Akshat
By default OTRS daemon runs in every 10 min, Is there any configuration provided either in OTRS GUI or command line to change the daemon schedule run time to say 5 min or less ?
Thanks
Akshat
- 31 Jul 2018, 04:18
- Forum: Developers
- Topic: How to reduce the Refresh Time of dashboard < 2min
- Replies: 0
- Views: 4259
How to reduce the Refresh Time of dashboard < 2min
Hi All, We are new to OTRS and have business-critical SLA's any ticket created in OTRS needs to be responded back within minutes, But the minimalistic time in OTRS is 2 min. Personal Preferences -->Mislanellous -->Overview Refresh Time ( Attached screenshot ) Is there any way we can refresh that tim...
- 31 Jul 2018, 04:17
- Forum: Help
- Topic: How to update the Update Refresh time <2 min
- Replies: 1
- Views: 1244
How to update the Update Refresh time <2 min
Hi All, We are new to OTRS and have business-critical SLA's any ticket created in OTRS needs to be responded back within minutes, But the minimalistic time in OTRS is 2 min. Personal Preferences -->Mislanellous -->Overview Refresh Time ( Attached screenshot ) Is there any way we can refresh that tim...
- 21 Jun 2018, 23:18
- Forum: Developers
- Topic: Does OTRS supports OAUTH2 based authentication
- Replies: 3
- Views: 16729
Re: Does OTRS supports OAUTH2 based authentication
Which Post?
Seems link is missed
Seems link is missed
- 14 Jun 2018, 23:36
- Forum: Developers
- Topic: Does OTRS supports OAUTH2 based authentication
- Replies: 3
- Views: 16729
Does OTRS supports OAUTH2 based authentication
I am new to OTRS, And know OTRS supports basic authentication, But does it also supports OAUTH2 based authentication?
- 31 May 2018, 00:43
- Forum: Developers
- Topic: Unable to Create Ticket when passing Service as a part of Ticket Create
- Replies: 1
- Views: 13664
Unable to Create Ticket when passing Service as a part of Ticket Create
Hi, I am integrating our portal with OTRS server, When I create a ticket from OTRS UI it is successful, But unfortunately, when I send the same request from any REST Client for the same user it fails to create the ticket giving following error and if I remove the service from the request I pass. { &...
- 23 May 2018, 05:01
- Forum: Developers
- Topic: REST API to retrieve Customer , Service and SLA Details
- Replies: 0
- Views: 25948
REST API to retrieve Customer , Service and SLA Details
Hi All, We are integrating OTRS server into out homegrown system and we wanted to provide a minimum set of features mimicking OTRS UI into our product But to integrate we need to REST API to retrieve the details into our system, Though the ticket related API is good enough to provide basic functiona...
- 17 May 2018, 23:33
- Forum: Developers
- Topic: REST API to filter Data in all Tickets
- Replies: 2
- Views: 20325
REST API to filter Data in all Tickets
i All, We are integrating OTRS with our portal using REST Services, When we retrieve Tickets from the REST API, It returns me the list of TicketID's otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket?UserLogin=<>&Password=<> It returns me the data like the following { &quo...
- 17 May 2018, 23:27
- Forum: Developers
- Topic: REST API for getting all ticket titles along with TicketId
- Replies: 2
- Views: 21353
REST API for getting all ticket titles along with TicketId
Hi All, We are integrating OTRS with our portal using REST Services,When we retrieve Tickets from the REST API, It returns me the list of TicketID's otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket?UserLogin=<>&Password=<> Like following { "TicketID": [ "3...
- 17 May 2018, 23:14
- Forum: Developers
- Topic: REST Web Services API availability in OTRS
- Replies: 2
- Views: 22995
Re: REST Web Services API availability in OTRS
Awesome, It worked !!
- 15 May 2018, 23:45
- Forum: Developers
- Topic: REST Web Services API availability in OTRS
- Replies: 2
- Views: 22995
REST Web Services API availability in OTRS
Hi All, I am new to OTRS and wanted to integrate OTRS to our system. From the documentation, it is clear that we can expose REST Services from the Admin Page. https://doc.otrs.com/doc/manual/admin/stable/en/html/genericinterface.html#webservice_gui Unfortunately, the API's which are exposing the dat...