Znuny and ((OTRS)) Community Edition

Please, can someone point me to an example of actual perl code (ie., NOT the api docs) where someone has used the Perl api to set the customer user on a ticket? I've read the documentation and tried what's shown (e.g., http://doc.otrs.com/doc/api/otrs/6.0/Perl/Kernel/System/ProcessManagement/Transit...

Thanks, Jojo. Can you provide a pointer to documentation that describes how to use rpc.pl to create a customer user?

Thanks.

I'm using the generic REST API to retrieve and update tickets. I would like to create customer users but the list of available operations doesn't include anything for customers or customer users. I'm aware of the Perl interface's support for this (Kernel::System::CustomerUser) as well as otrs.Consol...

It's too simple. After creating the article, while still in the zoom view for the ticket, click the article in the list. Now examine the URL in your browser address bar. You'll see a "#" anchor in the URL, as shown in this example: ?Action=AgentTicketZoom;TicketID=392#1186 Note that the an...

I figured out a work around. The ticket zoom view has a setting option for "Show all articles". With this option, the zoomed view lists all of the articles. I can use my browser's search function to search for the text.

Good enough.

Good question. As far as I can tell, you can't access articles directly. You have to go to the zoomed view for the ticket. I hope that someone can show otherwise, for I would like to be able to provide a URL that would open the ticket view and display a specific article. Would seem like a reasonable...

I need to be locate information in ticket articles. When I do a full text search for the string "apologize for the delay", the search returns the zoomed view of the ticket, but it doesn't help me find the specific article in which the text appears. The only way I can see to locate the arti...

I would like to add to the list of selected filters in use on the agent ticket search window. For example, I want the "Subject" filter to always be on the search window so that it doesn't have to be selected as a filter option. I thought maybe this would be configurable in system configura...