Search found 24 matches

by VedranOP
22 May 2018, 13:42
Forum: Help
Topic: Remove Company Ticket in Customer portal
Replies: 5
Views: 2965

Re: Remove Company Ticket in Customer portal

CustomerFrontend::Navigation###CustomerTicketOverview###002-Ticket

Answer: rbroda
by VedranOP
22 May 2018, 13:41
Forum: Hilfe
Topic: Firmen-Tickets löschen
Replies: 4
Views: 2479

Re: Firmen-Tickets löschen

merci beaucoup !! :)
by VedranOP
22 May 2018, 11:06
Forum: Hilfe
Topic: Firmen-Tickets löschen
Replies: 4
Views: 2479

Re: Firmen-Tickets löschen

Ich entschuldige mich für Missverständnisse.
Meine Fragen sollen folgendes entfernen: https://imgur.com/a/9g6wLWv
by VedranOP
21 May 2018, 19:22
Forum: Hilfe
Topic: Firmen-Tickets löschen
Replies: 4
Views: 2479

Firmen-Tickets löschen

Hallo,
Ich möchte die Firmen-Tickets im Kundenportal komplett entfernen.
Bitte helfen Sie.
by VedranOP
21 May 2018, 18:39
Forum: Help
Topic: Remove Company Ticket in Customer portal
Replies: 5
Views: 2965

Re: Remove Company Ticket in Customer portal

Of course. This option does not remove the company tickets option, it denies the entry after you click on it.
Please help :)
by VedranOP
21 May 2018, 14:48
Forum: Help
Topic: Remove Company Ticket in Customer portal
Replies: 5
Views: 2965

Re: Remove Company Ticket in Customer portal

Thank you for the suggestion, but I already tried that function.
Result: Company tickets stay but when you click on it you get access denied.
Which is better, but not what I am looking for. I hope it can be removed completely.
by VedranOP
21 May 2018, 10:39
Forum: Help
Topic: Remove Company Ticket in Customer portal
Replies: 5
Views: 2965

Remove Company Ticket in Customer portal

Hello!

Is there a possibility in SysConfig to remove Company Tickets from the Customer Tickets list?
Already tried the following but it is not valid anymore: http://jeffeske.com/blog/otrs-remove-co ... er-portal/
Thank you in advance.
Cheers.
by VedranOP
19 May 2018, 20:21
Forum: Help
Topic: Customer login slow for LDAP user/gmail setup
Replies: 1
Views: 2682

Customer login slow for LDAP user/gmail setup

Dear All, I am testing OTRS for my company. My version is : OTRS 6 Patch Level 7 Server OS: Ubuntu 16.04 Server Everything works fine except Customer login for LDAP users. It takes around 6/7 sec to login. Is that normal? My Config.pm LDAP part: # Customerdata # #------------------------------------...
by VedranOP
13 May 2018, 19:49
Forum: Hilfe
Topic: Problem mit OTRS Ticket Anlagen
Replies: 2
Views: 3200

Re: Problem mit OTRS Ticket Anlagen

Virtual host problem, alles ist gut
by VedranOP
13 May 2018, 19:48
Forum: Help
Topic: Attachments issue Help
Replies: 19
Views: 4843

Re: Attachments issue Help

Issue: I had virtual host set for customer login and it removed attachments function.
by VedranOP
13 May 2018, 12:34
Forum: Hilfe
Topic: Problem mit OTRS Ticket Anlagen
Replies: 2
Views: 3200

Problem mit OTRS Ticket Anlagen

Hallo, Ich habe ein etwas kurioses Problem und hoffe mal auf jemanden mit einer Lösung. OTRS Server: Ubuntu Server 16.04 Chrome OTRS Version: 6.0.7 Wenn ich ein Ticket machen, es gibt keine Dateigröße und Anhang / Löschen-Symbol. 1.png Darum, Wenn ich ein Ticket sende, habe ich keinen Anhang. Admin ...
by VedranOP
13 May 2018, 11:42
Forum: Help
Topic: Attachments issue Help
Replies: 19
Views: 4843

Re: Attachments issue Help

Ok, but I got rid of email errors and still the same.
I noticed is that when I upload a file in a ticket creation process I cant see file size and trash icon, those 2 fields are empty.
by VedranOP
13 May 2018, 01:11
Forum: Help
Topic: Attachments issue Help
Replies: 19
Views: 4843

Re: Attachments issue Help

Made a full upgrade and the issue remains.
Please help! :shock:
by VedranOP
13 May 2018, 00:23
Forum: Help
Topic: Upgrade from 6.0.6 to 6.0.7
Replies: 2
Views: 2121

Re: Upgrade from 6.0.6 to 6.0.7 [CLOSED]

made an upgrade from the link....
by VedranOP
12 May 2018, 20:56
Forum: Help
Topic: Upgrade from 6.0.6 to 6.0.7
Replies: 2
Views: 2121

Upgrade from 6.0.6 to 6.0.7

Dear Community, Due to some issues I would like to update my version to the latest: Current version: PRODUCT = OTRS VERSION = 6.0.6 BUILDDATE = Tue Mar 6 04:58:45 CET 2018 BUILDHOST = otrsbuild.otrs.com OS: Ubuntu 16.04 I had a look at the following procedure: https://doc.otrs.com/doc/manual/admin/6...
by VedranOP
12 May 2018, 18:59
Forum: Help
Topic: Attachments issue Help
Replies: 19
Views: 4843

Re: Attachments issue Help

PRODUCT = OTRS
VERSION = 6.0.6
BUILDDATE = Tue Mar 6 04:58:45 CET 2018
BUILDHOST = otrsbuild.otrs.com

Do I need to apply a patch? If so, please offer me some brief instructions. Thank you
by VedranOP
10 May 2018, 18:41
Forum: Help
Topic: Attachments issue Help
Replies: 19
Views: 4843

Re: Attachments issue Help

Any suggestion by the log?

Error I would like to fix is the following:

Error while queueing email to 'xxx@gmail.com' from 'xxx@xx'. Subject => 'OTRS Scheduler Daemon AsynchronousExecutor: Kernel::System::SysConfig-ConfigurationInvalidList()';
by VedranOP
10 May 2018, 17:02
Forum: Help
Topic: Attachments issue Help
Replies: 19
Views: 4843

Re: Attachments issue Help

Yes, that works fine.
by VedranOP
10 May 2018, 16:13
Forum: Help
Topic: Attachments issue Help
Replies: 19
Views: 4843

Re: Attachments issue Help

Firefox the same

Logs:
5.png
by VedranOP
10 May 2018, 15:53
Forum: Help
Topic: Attachments issue Help
Replies: 19
Views: 4843

Re: Attachments issue Help

3.png
2.png
Thank you for your help.
by VedranOP
10 May 2018, 15:09
Forum: Help
Topic: Attachments issue Help
Replies: 19
Views: 4843

Attachments issue Help

Dear Community, I am testing OTRS 6 on an Ubuntu Server using Win 10 with a Chrome browser. I hope my issue is beginner kind :) I have the following issue: During ticket creation, when I make an attachment for example *.png file, I see the loading screen coming to and end and looks all fine. 1.png A...
by VedranOP
25 Apr 2018, 12:25
Forum: Help
Topic: LDAP user display name error
Replies: 3
Views: 3969

Re: LDAP user display name error

DestCharset => 'utf-8',
SourceCharset => 'utf-8',

:D

Thank you!!
by VedranOP
25 Apr 2018, 12:12
Forum: Help
Topic: LDAP user display name error
Replies: 3
Views: 3969

Re: LDAP user display name error

Ok, I added: $Self->{CustomerUser1} = { Name => 'LDAP', Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'sss.domain.local', BaseDN => 'DC=domain,DC=local', SSCOPE => 'sub', UserDN => 'xxxx', UserPw => 'xxxx', AlwaysFilter => '(&)', SourceCharset => 'ISO-8859-2', }, Is that enough...
by VedranOP
25 Apr 2018, 11:38
Forum: Help
Topic: LDAP user display name error
Replies: 3
Views: 3969

LDAP user display name error

Hello! I just configured OTRS 6 with LDAP, and all users have the following issue: Example: Sandro Simčić is Sandro Simičić. Which means, letters žćčđš are troublesome. Issue is the most troublesome when user sends notifications. It happens only with LDAP imported users. Can you offer me any help/...