Search found 29 matches

by gusmaer
04 Nov 2020, 16:27
Forum: Help
Topic: Table Time_accounting
Replies: 1
Views: 33

Table Time_accounting

Hi, we need to rebuild the information in the time_accounting table.
How could the script be able to reconstruct the information in this table?
by gusmaer
03 Nov 2020, 15:06
Forum: Help
Topic: Time_accounting table error
Replies: 3
Views: 71

Re: Time_accounting table error

Hi,
Thanks for the comment, do you know if the data in the table can be reloaded if I have a report in excel?
by gusmaer
03 Nov 2020, 14:20
Forum: Hilfe
Topic: Tabellenfehler Time_accounting
Replies: 0
Views: 215

Tabellenfehler Time_accounting

Hallo wie geht's dir. Wir haben ein Problem mit der Anwendungsversion 5.0.42 bd MySql. Das Problem ist, dass wir festgestellt haben, dass die für jedes Ticket aufgezeichnete Zeit nicht angezeigt wurde. Beim Überprüfen des Anwendungsprotokolls stellten wir fest, dass ein Fehler angezeigt wurde, der b...
by gusmaer
03 Nov 2020, 14:19
Forum: Ajuda
Topic: Time_accounting table error
Replies: 0
Views: 323

Time_accounting table error

Olá como estão. Estamos tendo um problema com a versão do aplicativo 5.0.42 bd MySql. O problema é que detectamos que o tempo registrado para cada ticket não estava sendo exibido. Revisando o log do aplicativo, notamos que havia indicado um erro que dizia que a tabela time_accounting não existia. Es...
by gusmaer
03 Nov 2020, 14:18
Forum: Ayuda
Topic: Error tabla time_accounting
Replies: 0
Views: 333

Error tabla time_accounting

Hola como estan. Estamos teniendo un inconveniente con la aplicacion version 5.0.42 bd MySql. El tema es que detectamos que no se estaba mostrando el tiempo registrado por cada ticket. Revisando el log de la aplicacion notamos que habia indicado un error que decia que la tabla time_accounting no exi...
by gusmaer
03 Nov 2020, 14:17
Forum: Help
Topic: Time_accounting table error
Replies: 3
Views: 71

Time_accounting table error

Hello how are you. We are having a problem with the application version 5.0.42 bd MySql. The issue is that we detected that the time recorded for each ticket was not being displayed. Reviewing the application log we noticed that it had indicated an error that said that the time_accounting table did ...
by gusmaer
15 Oct 2020, 23:06
Forum: Help
Topic: Module Time Accounting
Replies: 0
Views: 240

Module Time Accounting

Hello, we have been using the Time Accounting module for a couple of years. Now they ask us that the time load of days owed is not mandatory since it is forcing us to load days that we did not have activity with the projects and there are cases that we have to load more than 30 days. Are there any s...
by gusmaer
15 Oct 2020, 23:02
Forum: ¿Cómo lo hago?
Topic: Modulo Time Accounting
Replies: 0
Views: 390

Modulo Time Accounting

Hola venimos usando el modulo Time Accounting desde hace un par de años. Ahora nos piden que la carga de tiempo de dias adeudados no sea obligatoria ya que la misma nos esta obligando a cargar dias que no tuvimos activida con los proyectos y hay casos que tenemos que cargar mas de 30 dias. Hay algun...
by gusmaer
18 Oct 2019, 16:42
Forum: Help
Topic: Assign the service automatically
Replies: 7
Views: 736

Re: Assign the service automatically

Hello, Could you solve us using ACL? In the manual there is an example that I do not understand what it does on time. https://doc.otrs.com/doc/manual/admin/5.0/en/html/process-management.html TicketServiceSet Assigns a service to a process ticket. The ticket requires to have a customer and the servi...
by gusmaer
17 Oct 2019, 23:31
Forum: Help
Topic: Assign the service automatically
Replies: 7
Views: 736

Re: Assign the service automatically

We configure the system so that each client has only one service, we do not have the case that a client can have several services.
If we had it, we would manage it manually.
by gusmaer
17 Oct 2019, 23:29
Forum: Help
Topic: Disable mail read confirmation
Replies: 5
Views: 568

Re: Disable mail read confirmation

When a new ticket is created, the customer receives an email for the creation of the ticket and an email indicating that the original email sent by the customer which generated the ticket was read.

This type of notification I mean.
by gusmaer
17 Oct 2019, 22:27
Forum: Help
Topic: Assign the service automatically
Replies: 7
Views: 736

Re: Assign the service automatically

This is how we are doing it, we manually place the service and the SLA. We were seeing if with the generic agent we could assign the service automatically, but we found that it can only be done per customer id, so this would cause us to have to configure a generic agent rule for each client that we ...
by gusmaer
17 Oct 2019, 22:22
Forum: Help
Topic: Disable mail read confirmation
Replies: 5
Views: 568

Re: Disable mail read confirmation

What we want to deactivate is the reading notification.
by gusmaer
17 Oct 2019, 20:50
Forum: Help
Topic: Re send ticket with attached to an email account
Replies: 1
Views: 484

Re send ticket with attached to an email account

We need the tickets that arrive with the subject PED xxx to be sent to a specific email address along with its attached file.
How can it be resolved?
by gusmaer
17 Oct 2019, 20:47
Forum: Help
Topic: Disable mail read confirmation
Replies: 5
Views: 568

Disable mail read confirmation

Can you deactivate the notification that the mail created was read?
by gusmaer
17 Oct 2019, 20:45
Forum: Help
Topic: Assign the service automatically
Replies: 7
Views: 736

Assign the service automatically

We need to assign to the tickets that arrive from the customers the service that they have assigned in the option of Customer User <-> Service.

How could this be done?
by gusmaer
04 Oct 2019, 14:08
Forum: Help
Topic: Ticket printing
Replies: 9
Views: 871

Re: Ticket printing

Hi, I suggest it is the logo you have configured for the PDF: https://bugs.otrs.org/show_bug.cgi?id=12629 Try to replace the logo (System Configuration PDF::LogoFile) with a non-interlaced png or in another format. - Roy Thank you very much for the help. I took out the PDF logo and the ticket print...
by gusmaer
03 Oct 2019, 22:57
Forum: Help
Topic: Ticket printing
Replies: 9
Views: 871

Re: Ticket printing

Hi, thanks for the comments.
We use Lubuntu 17.10 and libpng is installed in version 1.6.34.
by gusmaer
02 Oct 2019, 16:33
Forum: Help
Topic: Ticket printing
Replies: 9
Views: 871

Re: Ticket printing

hello, if installed
by gusmaer
30 Sep 2019, 17:22
Forum: Help
Topic: Ticket printing
Replies: 9
Views: 871

Re: Ticket printing

Send the content of the requested log [Mon Sep 30 00:08:00.375546 2019] [mpm_event:notice] [pid 1487:tid 139730638293952] AH00489: Apache/2.4.27 (Ubuntu) mod_perl/2.0.10 Perl/v5.26.0 configured -- resuming normal operations [Mon Sep 30 00:08:00.375581 2019] [core:notice] [pid 1487:tid 13973063829395...
by gusmaer
27 Sep 2019, 18:56
Forum: Help
Topic: Ticket printing
Replies: 9
Views: 871

Ticket printing

Hello, we are needing to be able to print some tickets. When we select the ticket and then the "print" option generates the following error message. On the server the printer is configured and any document that is outside the application of tciket's can be printed. Is there any special configuration...
by gusmaer
27 Sep 2019, 15:10
Forum: Help
Topic: Notifications are not sent by mail to the users of the application.
Replies: 1
Views: 344

Notifications are not sent by mail to the users of the application.

Hello, We are having problems with the notifications that are sent to the users of the application. They do not arrive and in the logs you see the following message. This began to happen from one moment to another since last month the notifications worked correctly. Fri Sep 27 09:40:31 2019 error OT...
by gusmaer
13 Sep 2019, 18:01
Forum: Help
Topic: Sort the tickets by priority in the main panel (Dashboard).
Replies: 1
Views: 382

Sort the tickets by priority in the main panel (Dashboard).

Hello, we are needing to make the Open and New tickets shown in the main window sorted from higher priority to lower priority.

We were seeing some application settings and we failed to get the tickets ordered.

Thank you in advance for the help.

Regards
by gusmaer
12 Sep 2019, 19:51
Forum: Help
Topic: ACL to change the priority of the tciket
Replies: 3
Views: 446

Re: ACL to change the priority of the tciket

Hi, Thank you very much for responding.

Could you tell me how it can be solved using GenericAgent?

Thank you so much.
Regards
by gusmaer
12 Sep 2019, 18:09
Forum: Hilfe
Topic: ACL zum Ändern der Priorität des Tcikets
Replies: 0
Views: 938

ACL zum Ändern der Priorität des Tcikets

Hallo Wir haben die Anwendung für einige Jahre benutzt. Wir sind in der Version 5.0.37 frei. Wir müssen die Priorität ändern, wenn wir das SLA auf das bereits erstellte Ticket ändern. Die Operation, die wir derzeit haben, ist wie folgt: Wenn eine E-Mail in der Postmaster-Warteschlange eintrifft, wir...
by gusmaer
12 Sep 2019, 18:08
Forum: Ajuda
Topic: ACL para alterar a prioridade do tciket
Replies: 0
Views: 1070

ACL para alterar a prioridade do tciket

Olá Nós usamos o aplicativo há alguns anos. Estamos na versão 5.0.37 grátis. Precisamos fazer a alteração de prioridade quando alteramos o SLA para o ticket já criado. A operação que temos atualmente é a seguinte: Quando um email chegar na fila do postmaster, ele será criado com a prioridade 3. Em s...
by gusmaer
12 Sep 2019, 18:06
Forum: Help
Topic: ACL to change the priority of the tciket
Replies: 3
Views: 446

ACL to change the priority of the tciket

Hello We have used the application for some years. We are in version 5.0.37 free. We need to make the priority change when we change the SLA to the ticket already created. The operation we currently have is as follows: When an email arrives in the postmaster queue, it will be created with a priority...
by gusmaer
12 Sep 2019, 18:05
Forum: Ayuda
Topic: ACL para cambiar la prioridad del tciket
Replies: 0
Views: 993

ACL para cambiar la prioridad del tciket

Hola Usamos desde hace algunos años la aplicacion. Estamos enn la version 5.0.37 free. Estamos necesitando hacer que cuando cambiamos el SLA al ticket ya creado se cambie la prioridad. El funcionamiento que tenemos actualmente es el siguiente: Cuando nos llega un mail en la cola postmaster, el mismo...
by gusmaer
12 Sep 2019, 15:47
Forum: Ayuda
Topic: Priorizar tickets a partir de contenido de mail?
Replies: 3
Views: 751

Re: Priorizar tickets a partir de contenido de mail?

fcasal wrote:
11 Sep 2019, 09:42
Hola.

Con la opción de postmaster, puedes categorizarlos por contenido del cuerpo o del título del correo. Prueba y nos dices.

Un saludo.
Como se realizaria?