Search found 68 matches

by skilled
06 Dec 2019, 17:15
Forum: General
Topic: OTRS Send Mail Module
Replies: 17
Views: 492

Re: OTRS Send Mail Module

Did you change your host to smtp.office365.com?
is it possible to check it with another account(i.e: gmail or another host) ?to see if it is working.
Or try to use sendmail as SendmailModule.
by skilled
22 Nov 2019, 10:15
Forum: General
Topic: OTRS Send Mail Module
Replies: 17
Views: 492

Re: OTRS Send Mail Module

Hi,

I think, you wrote wrong your host:
SendmailModule::Host :- smtp.office.365.com
It should be like: smtp.office365.com
Also, try to change send module to Kernel::System::EMAIL::SMTPTLS
by skilled
22 Nov 2019, 09:51
Forum: General
Topic: OTRS Send Mail Module
Replies: 17
Views: 492

Re: OTRS Send Mail Module

Hi,

are you using smtp to send E-Mails? If yes, check your settings under sysconfig->Core:
- SendmailModule
- SendmailModule::AuthPassword
- SendmailModule::AuthUser
- SendmailModule::Host
- SendmailModule::Port
by skilled
08 Nov 2019, 15:39
Forum: General
Topic: How to prevent one agent to show all customers users
Replies: 2
Views: 140

Re: How to prevent one agent to show all customers users

Hi Roy,

thanks for your reply.
by skilled
07 Nov 2019, 17:01
Forum: General
Topic: How to prevent one agent to show all customers users
Replies: 2
Views: 140

How to prevent one agent to show all customers users

Hello All, OTRS: 6.0.16, Unbuntu 18.4 I have one question. How to prevent one agent to have a look to all the customer users in the ticket system? What I want to do, create one account for one agent and if he wants to create telephone/Email ticket, he should add the customer user to this ticket, but...
by skilled
24 Jul 2019, 15:23
Forum: General
Topic: Communications with status processing
Replies: 0
Views: 603

Communications with status processing

Hello All, I have few Communications with status processing With different dates in communications log. All communications which they are stuck with status processing, they fetched 0 E-Mail. (sometimes, there are no E-mails in the inbox to fetch them) This is a screenshot of one of the communication...
by skilled
27 Jun 2019, 09:28
Forum: General
Topic: how to delete communications log with status processing using --force-delete
Replies: 0
Views: 412

how to delete communications log with status processing using --force-delete

Hello All, I want to ask about the following command: otrs.Console.pl Maint::Log::CommunicationLog [--force-delete] - Delete even if still processing. What I didn't understand, delete this command all communications including the communications with status processing? Or delete only the communicatio...
by skilled
18 Jun 2019, 10:28
Forum: General
Topic: Timeout of 600 seconds reached, killing child process!
Replies: 3
Views: 735

Timeout of 600 seconds reached, killing child process!

Hello All, I hope that you could help me with the followings errors: I got error with fetching E-Mail : There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Timeout of 600 seconds reached, killing child process! What it could be the ...
by skilled
11 Jun 2019, 11:15
Forum: General
Topic: Issue with merge tickets and reporting
Replies: 3
Views: 462

Issue with merge tickets and reporting

Hello All, i have 4 Tickets. i did merge for 3 Tickets to the first one and I changed the owner to new owner. If I want to make report and see the tickets, i will see 4 Tickets, the 3 merged tickets with state merge and with the agent who merged the tickets not the new owner and also i see the first...
by skilled
17 May 2019, 13:00
Forum: General
Topic: Giving permission to one user to add a category
Replies: 4
Views: 320

Re: Giving permission to one user to add a category

I read in the doc of FAQ that the user has to be in the admin group until he could create a category:
Image
Image

That's mean, the user in another group couldn't be able to create a category, right?
by skilled
14 May 2019, 16:09
Forum: General
Topic: Giving permission to one user to add a category
Replies: 4
Views: 320

Re: Giving permission to one user to add a category

I found the option under : System Configuration->Frontend->Agent->ModuleRegistration->Frontend::Module###AgentFAQCategory If I changed the group here from admin to 2 groups(users,users2), so I could not find any more category management in FAQ, that's mean this option it should be responsible about ...
by skilled
14 May 2019, 15:35
Forum: General
Topic: Giving permission to one user to add a category
Replies: 4
Views: 320

Re: Giving permission to one user to add a category

Hi, should be possible. Use another admin group and add it to the sysconfig > module registrations. add the user in this group. test it first! Florian Hi Florian thanks for your reply. the point is, there are no configurations for FAQ (category management) in Module registration to add this group t...
by skilled
14 May 2019, 12:32
Forum: General
Topic: Giving permission to one user to add a category
Replies: 4
Views: 320

Giving permission to one user to add a category

hello All,

is there any possibility to give permissions to one user to add a category under FAQ without giving him admin permissions?
I tried to check if there is an option under:
Frontend->admin->ModuleRegistration

But I did not find any setting for this feature.

Any tips, please?

Thanks
by skilled
09 May 2019, 09:20
Forum: General
Topic: Sovled: create statistics regularly
Replies: 4
Views: 279

Re: create statistics regularly

Thanks Roy. i could did this task with cron job as you said: shell> crontab -e 15 19 * * 2 $HOME/bin/otrs.Console.pl Maint::Stats::Generate --number 10036 --target-filname"Weekly Report" --format Print --mail-recipient username@mail.com --mail-body"This is weekly report" it should send a report on 1...
by skilled
08 May 2019, 12:41
Forum: General
Topic: Sovled: create statistics regularly
Replies: 4
Views: 279

Re: create statistics regularly

root wrote:
08 May 2019, 12:18
Hi,

IUse Cronjobs and otrs.Console.pl for generating and send stats.

- Roy
Hi Roy,

could you please explain more or could you give an example for this task?

Thanks
by skilled
08 May 2019, 12:10
Forum: General
Topic: Sovled: create statistics regularly
Replies: 4
Views: 279

Sovled: create statistics regularly

Hello all,
OTRS : 6.0.16
I want to create statistics(list) regularly for one queue, but it should be created and sent every Monday automatically to the specified email.
the goal of this point:
to monitor the tickets of this queue from one employee

How I could do that? or could I that in OTRS?

Thanks
by skilled
24 Apr 2019, 09:44
Forum: Help
Topic: Error creating DateTime object. [SOLVED]
Replies: 5
Views: 1437

Re: Error creating DateTime object.

This is default field, not a dynamic one, here's an image: https://image.ibb.co/bxdGbd/OTRS_Pending_Time_Field.png It is used to set pending remainder state. I know the subject is old, but could you tell me please how to remove the pending time what you talked about to solve the error of Error crea...
by skilled
15 Apr 2019, 16:08
Forum: General
Topic: Could create artilce directly in FAQ from one ticket
Replies: 0
Views: 206

Could create artilce directly in FAQ from one ticket

Hello, I want to ask if I gonna create one ticket and at the same time want to create from this ticket an article in Knowledgebase(like tick one checkbox to create directly the article in the knowledge base), is it possible?is there any option should I activate to use this feature, or this feature i...
by skilled
15 Apr 2019, 15:48
Forum: General
Topic: Email sending issue
Replies: 7
Views: 324

Re: Email sending issue

where can i get these information you requesting is it from systemconfig or another I am new to otrs please help me out to fix this issue Under System configuration-> Core-> Email->try to check : - NotificationSenderEmail - SendMailModule (which one do u want to use?)what are you have in ur company...
by skilled
01 Apr 2019, 14:28
Forum: General
Topic: Error with SchedulerTaskWorker & Lock wait timeout exceeded
Replies: 3
Views: 267

Re: Error with SchedulerTaskWorker & Lock wait timeout exceeded

i got today new error: Mon Apr 1 02:01:58 2019 (Europe/Berlin) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerCronTaskManager-28 Error creating DateTime object. Mon Apr 1 02:01:57 2019 (Europe/Berlin) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::Daem...
by skilled
28 Mar 2019, 11:54
Forum: General
Topic: Error with SchedulerTaskWorker & Lock wait timeout exceeded
Replies: 3
Views: 267

Re: Error with SchedulerTaskWorker & Lock wait timeout exceeded

Hi, My first approcha would be check the support data center for problems and the check with otrs.Console.pl Maint::Daemon::Summary (please provide the output if possible). - Roy Hi Roy, first thanks for your help. I checked already in Support Data collector and I did not see any error except in FA...
by skilled
26 Mar 2019, 10:04
Forum: General
Topic: Error with SchedulerTaskWorker & Lock wait timeout exceeded
Replies: 3
Views: 267

Error with SchedulerTaskWorker & Lock wait timeout exceeded

Hello all, I hope this time, that i get an answer or help if it is possible with my issue because last three topics from me I could not get an answer. I had errors the first one with Invalid value for String & Error creating DateTime object : Sun Mar 24 03:53:54 2019 (Europe/Berlin) error OTRS-otrs....
by skilled
11 Mar 2019, 15:09
Forum: General
Topic: Log file not found
Replies: 0
Views: 204

Log file not found

Hello All, I have an issue with logfile. I have already otrs6.0.16 on ubuntu18.4 When i am configuring: under Core->Log->LogModule->syslog, otrs will write the log to /var/log/syslog But if I changed the setting from syslog to File, Core->Log->LogModule->Log:File and setting up the location of a log...
by skilled
11 Mar 2019, 00:02
Forum: General
Topic: OTRS 6.0.8 versus 6.0.16 SMTP O365 Problem
Replies: 7
Views: 948

Re: OTRS 6.0.8 versus 6.0.16 SMTP O365 Problem

if you could, try to send E-mails internally without auth and show if it is working or not?
by skilled
05 Mar 2019, 14:15
Forum: General
Topic: Invalid value for String/change otrstimezone
Replies: 1
Views: 178

Re: Invalid value for String/change otrstimezone

are there any tips?
by skilled
01 Mar 2019, 11:16
Forum: General
Topic: Invalid value for String/change otrstimezone
Replies: 1
Views: 178

Invalid value for String/change otrstimezone

Hello All, I have one issue: First: I got this error in system log: [color=#FF0000]Wed Feb 27 20:13:14 2019 (Europe/Berlin) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerCronTaskManager-28 Could not create new scheduler recurrent task ArticleSearchIndexRebuild! W...
by skilled
20 Feb 2019, 15:05
Forum: General
Topic: sovled: could not sending Emails using SMTP
Replies: 4
Views: 6081

Re:could not sending Emails using SMTP

First: My otrs is 6.0.16 and it was migrated from otrs 6.0.7. I solved my issue with: I came to idea that I want to try to send E-mail from the previous version that i already had, it was otrs 6.0.7, I tried to test if I could send E-mail from this version, it was working then I migrated it to otrs ...
by skilled
13 Feb 2019, 17:42
Forum: General
Topic: sovled: could not sending Emails using SMTP
Replies: 4
Views: 6081

Re: could not sending Emails using SMTP

hmdd81 wrote:
13 Feb 2019, 16:56
I have the same problem.
Some of our agents get notification mails but some don't cause the mail is sent to root@localhost.
be sure, in Notification settings for every user, they should also choose Queue which they want to be notified if there is an Email
by skilled
13 Feb 2019, 09:56
Forum: General
Topic: sovled: could not sending Emails using SMTP
Replies: 4
Views: 6081

Re: could not sending Emails using SMTP

Are there any ideas to solve this problem?
Thanks in advance
by skilled
10 Feb 2019, 21:42
Forum: General
Topic: sovled: could not sending Emails using SMTP
Replies: 4
Views: 6081

sovled: could not sending Emails using SMTP

Hello, I had a problem with sending email from otrs 6. I am using SMTP to send the emails. I got this error: error OTRS-otrs.Console.pl-Maint::Email::MailQueue-28 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: Error: Message sending already in pr...
by skilled
06 Feb 2019, 14:59
Forum: General
Topic: How to set otrs@localhoast in Email Address
Replies: 3
Views: 589

Re: How to set otrs@localhoast in Email Address

Hi, i just wanted to give small info,which i noted it, that there is an option to allow to enter root@localhost without checking the syntax: called CheckEmailValidAddress with value: ^(root@localhost|admin@localhost)$ and its description: Defines a regular expression that excludes some addresses fro...
by skilled
05 Feb 2019, 16:50
Forum: General
Topic: How to disable customer and FAQ interface
Replies: 4
Views: 625

Re: How to disable customer and FAQ interface

root wrote:
05 Feb 2019, 10:09
Hi,

You may also use the Apache config to restrict/allow access from certain ip networks.

- Roy
Thanks Roy
by skilled
05 Feb 2019, 09:45
Forum: General
Topic: How to disable customer and FAQ interface
Replies: 4
Views: 625

Re: How to disable customer and FAQ interface

wurzel wrote:
04 Feb 2019, 23:15
Hi,

remove public.pl and customer.pl

Flo
Thanks wurzel for your reply.
As I said, it would be perfect if there is a solution except for move or delete the page.
But if not, I will do this solution
by skilled
04 Feb 2019, 17:09
Forum: General
Topic: How to disable customer and FAQ interface
Replies: 4
Views: 625

How to disable customer and FAQ interface

Hi All, I am back again with two questions. I want to disable completely customer interface (/otrs/customer.pl), so the customer users will send the Tickets only using Email. And i need also to disable FAQ only for public users(/otrs/faq.pl),(/otrs/public.pl). So this link will not available for unr...
by skilled
04 Feb 2019, 15:16
Forum: General
Topic: How to set otrs@localhoast in Email Address
Replies: 3
Views: 589

Re: How to set otrs@localhoast in Email Address

wurzel wrote:
03 Feb 2019, 23:13
Hi,

system configuration CheckMailAdress or CheckValidMailAddressSyntax or similar.

Flo
Thanks wurzel
by skilled
03 Feb 2019, 21:46
Forum: General
Topic: How to set otrs@localhoast in Email Address
Replies: 3
Views: 589

How to set otrs@localhoast in Email Address

Hello All, during adding Email address under communication and Notification in otrs 6. I edited the default Email(otrs@localhost) to another Email, but now t want to set it up again to otrs@localhost, but i could not, it showed me(The syntax of this email is not correct). Is there any option to do t...
by skilled
22 Oct 2018, 15:13
Forum: General
Topic: How to modify the text of the ticket after created
Replies: 6
Views: 683

Re: How to modify the text of the ticket after created

jojo wrote:
22 Oct 2018, 13:54
Add a note to the ticket, you can not change the text you wrote in the phone creation screen
okay, thanks for ur help
by skilled
22 Oct 2018, 13:25
Forum: General
Topic: How to modify the text of the ticket after created
Replies: 6
Views: 683

Re: How to modify the text of the ticket after created

Articles can also not be deleted. Just add a new one with the correct text Sorry jojo, but i did not get what you mean. I created new phone Ticket as screeshot in attachments. then i noticed that there was wrong info in the Text Field and i wanted to edit it after i created this ticket. How should ...
by skilled
22 Oct 2018, 11:52
Forum: General
Topic: How to modify the text of the ticket after created
Replies: 6
Views: 683

Re: How to modify the text of the ticket after created

Content (Text) of an Article (Mail, Note) can not be changed. Add a new article. Please also note that you use an extremly unsecure and outdated version, so you have to update Thanks jojo for the reply, you mean, i should delete the first ticket (article) then create new one or add new article to t...
by skilled
22 Oct 2018, 10:47
Forum: General
Topic: How to modify the text of the ticket after created
Replies: 6
Views: 683

How to modify the text of the ticket after created

Hello All,

i have one question: if i created one ticket but i noted that there was wrong info in the text on this ticket, how i could modify the text (content) of the ticket?
I have OTRS3.3.6.

Thanks in advance

Best Regards
by skilled
29 Jun 2018, 15:09
Forum: General
Topic: [solved] OTRS needs the Apache 'prefork' MPM module
Replies: 2
Views: 1476

Re: OTRS needs the Apache 'prefork' MPM module

The soluation is:
1- sudo a2dismod mpm_event (if it is already enabled)
2- sudo a2enmod mpm_prefork

then the error was fixed.
by skilled
28 Jun 2018, 13:18
Forum: General
Topic: [solved] OTRS needs the Apache 'prefork' MPM module
Replies: 2
Views: 1476

[solved] OTRS needs the Apache 'prefork' MPM module

Hi All,
i want to ask you, when i look in Support Data Collector in OTRS6 under Ubuntu 18.4, i noted that there is error under:
Webserver -> MPM model (event.c)

OTRS needs the Apache 'prefork' MPM module.

How to fix this problem?Could pls anyone help?

Thanks in advance
by skilled
08 Jun 2018, 10:48
Forum: General
Topic: The requested URL otrs_installer.pl was not found on this server.
Replies: 13
Views: 4886

Re: The requested URL otrs_installer.pl was not found on this server.

One question:
should i use MyISAM or Innodb as default storag engine ?
by skilled
08 Jun 2018, 08:54
Forum: General
Topic: The requested URL otrs_installer.pl was not found on this server.
Replies: 13
Views: 4886

Re: The requested URL otrs_installer.pl was not found on this server.

it is working now with otrs 6.
i could running web installer (i have problem with root user that it shows ,, access denied'' , but i will search for soluation)

Thanks again.
by skilled
05 Jun 2018, 08:42
Forum: General
Topic: The requested URL otrs_installer.pl was not found on this server.
Replies: 13
Views: 4886

Re: The requested URL otrs_installer.pl was not found on this server.

wurzel wrote:
02 Jun 2018, 07:41
Hi,

can you try with otrs 6

just for testing.


Maybe the 3.x is too old and you need a older linux?

Flo
Hi,
yes, actually i also decided to test with otrs 6.
I will do the test then i give feedback
Thanks a lot
by skilled
01 Jun 2018, 12:38
Forum: General
Topic: The requested URL otrs_installer.pl was not found on this server.
Replies: 13
Views: 4886

Re: The requested URL otrs_installer.pl was not found on this server.

wurzel wrote:
01 Jun 2018, 10:29
Hi,

then check the logs. There must be something shown.

Flo
i had already checked the log but nothing to shown about this problem
by skilled
01 Jun 2018, 08:45
Forum: General
Topic: The requested URL otrs_installer.pl was not found on this server.
Replies: 13
Views: 4886

Re: The requested URL otrs_installer.pl was not found on this server.

wurzel wrote:
25 May 2018, 16:25
Hi,

output should be:

Code: Select all

root@server:~# a2enmod perl
Module perl already enabled
So you have to fix this.

regards
Florian
i fixed it but the problem still
by skilled
25 May 2018, 16:03
Forum: General
Topic: The requested URL otrs_installer.pl was not found on this server.
Replies: 13
Views: 4886

Re: The requested URL otrs_installer.pl was not found on this server.

wurzel wrote:Hi,

enabled perl module?

Code: Select all

a2enmod perl
usually works for me ;)

regards
Flo
i had an error: Module perl is not exist i did this in Top level, i mean i did nit run this command in subfolder
by skilled
25 May 2018, 16:01
Forum: General
Topic: The requested URL otrs_installer.pl was not found on this server.
Replies: 13
Views: 4886

Re: The requested URL otrs_installer.pl was not found on this server.

reneeb wrote:Did you restart the apache?
yes, i did that