Search found 7 matches

by alessandrom
08 Jun 2020, 19:49
Forum: Help
Topic: Add iCal file in Appointment Notification - OTRS 6
Replies: 0
Views: 650

Add iCal file in Appointment Notification - OTRS 6

Hi,

I'd like that our OTRS 6 system could attach .ics file to the appointment notification email (like OTRS 7 does).

How can I do it?

If it's not possible without "hard coding", do you know if there are free or commercial plugins that do the trick?

Thanks.
by alessandrom
26 Apr 2018, 12:30
Forum: Help
Topic: Need HELP to modify a filter in AgentTicketResponsibleView.pm
Replies: 2
Views: 9064

Re: Need HELP to modify a filter in AgentTicketResponsibleView.pm

To modify the title from "My Responsible Tickets" to "My tickets": edit file: ./Kernel/Modules/AgentTicketResponsibleView.pm and replace the string TitleName => Translatable('My Responsible Tickets'), with TitleName => Translatable('My Tickets'), Still not able to modify filters section to have the ...
by alessandrom
17 Apr 2018, 20:27
Forum: Help
Topic: Need HELP to modify a filter in AgentTicketResponsibleView.pm
Replies: 2
Views: 9064

Re: Need HELP to modify a filter in AgentTicketResponsibleView.pm

I think I'm close to the desired result (i need to edit the Label from "Responsible" to "All"): This is my modded responsible view window: responsible-view.JPG This is the Owner filter added to the same window: owner-view.JPG This is the modded counter function that I added on file "/opt/otrs/Kernel...
by alessandrom
17 Apr 2018, 10:22
Forum: Help
Topic: Need HELP to modify a filter in AgentTicketResponsibleView.pm
Replies: 2
Views: 9064

Need HELP to modify a filter in AgentTicketResponsibleView.pm

Hi everyone, I need help to create an exclusive filter inside the file AgentTicketResponsibleView.pm. These are my changes: # define filter my %Filters = ( All => { Name => Translatable('Responsible'), Prio => 1000, Search => { StateType => 'Open', ResponsibleIDs => [ $Self->{UserID} ], OrderBy => $...
by alessandrom
09 Apr 2018, 19:27
Forum: Help
Topic: Need help with postmaster filter OTRS 5.0.x
Replies: 2
Views: 3716

Re: Need help with postmaster filter OTRS 5.0.x

First of all, thank you. Unfortunately, inserting this filter in my system does not work. If I cut the string and I use a single filter for "Da:" field it works. If I add more filters (Stop after match: no) my dynamic fields stay blank. I try to attach an image to explain how I used your filter. I h...
by alessandrom
08 Apr 2018, 12:52
Forum: Help
Topic: Ticket Create notification is not work.
Replies: 2
Views: 4060

Re: Ticket Create notification is not work.

Hi, I've been using otrs for a few months so I'm not an expert but everything works regularly as expected. I apologize in advance if my advice can be stupid. Have you checked if the "ticket create notification" box is checked in the personal options of the agents? In the "Ticket Notification Managem...
by alessandrom
08 Apr 2018, 12:28
Forum: Help
Topic: Need help with postmaster filter OTRS 5.0.x
Replies: 2
Views: 3716

Need help with postmaster filter OTRS 5.0.x

Hello everyone. I need to know how I can populate 3 dynamic fields by filtering some information from the body of a forwarded email. I currently use this filter (I have installed the EnhancedPostmasterFilter extension) to compile 1 dynamic field (EMAIL) with the first e-mail that is identified on th...