Search found 3 matches

by foxownzz
02 May 2018, 10:36
Forum: Assistenza
Topic: [SOLVED]Impossibile cambiare "state" ai ticket.
Replies: 4
Views: 2795

Re: Impossibile cambiare "state" ai ticket.

Solved! There it was a Job in the generic agent ( ireally don't know why o.o) that change the state of every ticket to open... After removed that, tickets now can be closed with any problem!

Thank you for the tip, the history of the ticket guided me throw the solution.

Good Bye
by foxownzz
02 May 2018, 08:33
Forum: Assistenza
Topic: [SOLVED]Impossibile cambiare "state" ai ticket.
Replies: 4
Views: 2795

Re: Impossibile cambiare "state" ai ticket.

Ciao Take a look into the ticket history in Miscellaneous->History and see if the state was changed to Closed and then it changed again for Open for some reason. Also look if there is any error message in Admin-> System Log regarding closed state. Ciao Add-Ons for OTRS team =) Seguici sui nostri so...
by foxownzz
30 Apr 2018, 09:37
Forum: Assistenza
Topic: [SOLVED]Impossibile cambiare "state" ai ticket.
Replies: 4
Views: 2795

[SOLVED]Impossibile cambiare "state" ai ticket.

Salve, vi scrivo perchè ho un problema grave che proprio non riesco a risolvere :( Ho eseguito un'installazione di Otrs 6 per un cliente, su una macchina virtuale con sistema operativo Centos 7. Ho seguito passo passo la procedura sul sito ufficiale di OTRS, ed effettivamente è tutto funzionante, f...