Znuny and ((OTRS)) Community Edition

Dear All, In a company, there are many groups/departments across. Once a user raise a ticket, he want to add his team member or manager in loop or access to his ticket to be followup when his is on vacation or holiday. Currently, I am using OTRS 6.x.x. and my question as the following: 1 - How can I...

You need to download the package. You'll get an .opm file then. Open the package manager in the admin area of OTRS. There's a form to upload files in the sidebar on the left. After you've installed the package, you need to create the file shown in the github gist. Save it as <OTRS_HOME>/Kernel/Syst...

https://opar.perl-services.de/dist/TicketOverviewHooked-6.0.1 and this Hook: https://gist.github.com/reneeb/0ab3f7aa6d0f9e55f9bb32ab25c9d138 The hook has to be activated in the system configuration in the option TicketOverview::Hooks Dear Sir, Really appreciated for you prompt replied but I am real...

Dear Sir,

I am using OTRS 6x. How do we can set color / highlight on the ticket base on aging.

Example:

Ticket is older than 7-day --> Yellow
Ticket is older than 10-day --> Red

Thanks in advance.

Regards,
Sophea

Run perl bin/otrs.Console.pl Maint::DynamicFields::Export --file /tmp/dynamic_fields.json , copy the file /tmp/dynamic_fields.json to the new server (to the path /tmp/dynamic_fields.json) and run perl bin/otrs.Console.pl Maint::DynamicFields::Import --file /tmp/dynamic_fields.json on the new server...

Thank for quick reply but after i have installed unsuccessful the adonn importexportdynamicfields, when ever i view a ticket it always popup the message ready! and error .

Thanks

reneeb wrote:reneeb

after command is executed, where it will go? how do i run import command on a new otrs server?

Thanks,
Sophea