Search found 178 matches
- 27 Nov 2013, 21:24
- Forum: Help
- Topic: Namespace Core.Agent could not be initialized
- Replies: 9
- Views: 6462
Re: Namespace Core.Agent could not be initialized
Hi, please try again with the OTRS 3.3.2 / installer 3.0.4 release that has been made available earlier this week. It fixes a LOT of issues related to upgrade: 3.0.4 2013-11-26 - Extended upgrading proccess for minor and patch level upgrades. Including: database upgrades rebuild of otrs config delet...
- 22 Nov 2013, 11:59
- Forum: Help
- Topic: [SOLVED]First bind failed! Bad file descriptor
- Replies: 12
- Views: 10238
Re: [SOLVED]First bind failed! Bad file descriptor
Hi,
A different solution (and the one we're going to apply in OTRS 3.3.2) is to delete the file [OTRS]\StrawberryPerl\perl\vendor\lib\IO\Socket\INET6.pm.
See also http://bugs.otrs.org/show_bug.cgi?id=10004
I'd like to point out that if you'd use ActiveState Perl, this issue does not occur.
--
Mike
A different solution (and the one we're going to apply in OTRS 3.3.2) is to delete the file [OTRS]\StrawberryPerl\perl\vendor\lib\IO\Socket\INET6.pm.
See also http://bugs.otrs.org/show_bug.cgi?id=10004
I'd like to point out that if you'd use ActiveState Perl, this issue does not occur.
--
Mike
- 02 Aug 2013, 11:08
- Forum: Help
- Topic: [Solved] Export values with accent (PT-BR ISO-8859-1) to CSV
- Replies: 7
- Views: 4237
Re: Export values with accent to CSV - Help
There was a byte-order-mark in the CSV export; see here for the fix (and let me know if it works for you!!)
https://github.com/tuxwerk/OTRS-SurveyExport/pull/1
https://github.com/tuxwerk/OTRS-SurveyExport/pull/1
- 19 Jun 2013, 21:08
- Forum: Help
- Topic: Windows 2008 r2 install
- Replies: 13
- Views: 9710
Re: Windows 2008 r2 install
Info: otrs-3.2.3-win-installer-2.4.6.exe works ok on Win2008R2. Installer is 2.4.6, I think that's why. Based on the 'old' installer versions of perl and apache I have created an installer for OTRS 3.2.8, please let me know if this works for you: http://users.otrs.com/~mb/otrs-3.2.8-win-installer-2...
- 20 May 2013, 14:08
- Forum: Help
- Topic: [solved] perl.exe
- Replies: 2
- Views: 2685
Re: [solved] perl.exe
Hi, The error message you got is because ActiveState pre-bundles DBD::Oracle but does not distribute oci.dll which is part of the Oracle C client. This requires a separate install. Assuming you do not need an Oracle connection, you should simply uninstall DBD::Oracle: ppm uninstall dbd-oracle --area...
- 28 Mar 2013, 13:31
- Forum: General
- Topic: OTRS Apache Not Starting
- Replies: 1
- Views: 1486
Re: OTRS Apache Not Starting
Hi, you're using RHEL5 or CentOS 5 right?
We fixed this bug now: http://bugs.otrs.org/show_bug.cgi?id=9298
--
Mike
We fixed this bug now: http://bugs.otrs.org/show_bug.cgi?id=9298
--
Mike
- 20 Mar 2013, 18:00
- Forum: Help
- Topic: Using the default of SSL_verify_mode of SSL_VERIFY_NONE for
- Replies: 3
- Views: 6011
Re: Using the default of SSL_verify_mode of SSL_VERIFY_NONE
Hi, the workaround for this (waiting on other engineering on the Mail modules) is to downgrade IO::Socket::SSL to v1.78 or earlier.
see https://metacpan.org/source/SULLR/IO-So ... 84/Changes
We also have an OTRS bug report for this:
http://bugs.otrs.org/show_bug.cgi?id=8982
--
Mike
see https://metacpan.org/source/SULLR/IO-So ... 84/Changes
We also have an OTRS bug report for this:
http://bugs.otrs.org/show_bug.cgi?id=8982
--
Mike
- 14 Mar 2013, 20:32
- Forum: Hilfe
- Topic: Apache startet nicht
- Replies: 5
- Views: 3209
Re: Apache startet nicht
vielen dank. ich hatte bei 3.2.2 noch das Problem das die E-Mail nicht automatisch vom Server abgeholt wurde, ist das mit der Version 3.2.3 jetzt behoben?? Sonst lass ich jetzt einfach die Version 3.2.0 auf dem Server die funktioniert wenigstens. Hi MoritzEr, Bitte entschuldigung, mein Deutsch ist ...
- 14 Mar 2013, 12:52
- Forum: Ayuda
- Topic: Instalacion en Fedora 18
- Replies: 3
- Views: 2456
Re: Instalacion en Fedora 18
You should let your system install dependencies, they are defined to make your life much easier!
Use '
--
Mike
Use '
Code: Select all
yum -y install otrs-*.rpm
Mike
- 14 Mar 2013, 12:49
- Forum: Hilfe
- Topic: Apache startet nicht
- Replies: 5
- Views: 3209
- 14 Mar 2013, 12:48
- Forum: Hilfe
- Topic: OTRS Install 3.2.3 # Apache Bareword "LogModule::LogFile"
- Replies: 2
- Views: 1941
- 28 Feb 2013, 13:58
- Forum: Help
- Topic: [solved] Error Message: Can't write ConfigItem!
- Replies: 3
- Views: 2332
Re: [solved] Error Message: Can't write ConfigItem!
I just wanted to let you know that we've modified the database upgrade script now; it checks if the script is executed as root and tells you not to (because it messes up permissions on ZZZAuto.pm). I hope this helps preventing error messages such as these.
--
Mike
--
Mike
- 16 Jan 2013, 11:32
- Forum: Help
- Topic: Problem when using cron to auto-send statistics reports
- Replies: 3
- Views: 2724
Re: Problem when using cron to auto-send statistics reports
Hi,
I filed a bug report for it:
see also http://bugs.otrs.org/show_bug.cgi?id=9057
if you remove the '-w' from the first line of bin/otrs.GenerateStats.pl the warnings will disappear.
We applied this fix to the upcoming versions of OTRS (3.1.13 and 3.2.0rc1).
--
Mike
I filed a bug report for it:
see also http://bugs.otrs.org/show_bug.cgi?id=9057
if you remove the '-w' from the first line of bin/otrs.GenerateStats.pl the warnings will disappear.
We applied this fix to the upcoming versions of OTRS (3.1.13 and 3.2.0rc1).
--
Mike
- 02 Nov 2012, 17:51
- Forum: General
- Topic: OTRS and IMAP with certificate
- Replies: 4
- Views: 3034
Re: OTRS and IMAP with certificate
Hi roko98, very nice, thanks for the patch. I found it because someone pointed at it. In the future, if you would please, please also file this on http://bugs.otrs.org then we can make OTRS better for everyone! I would have liked to know about this patch months ago, so I could've integrated it in th...
- 03 Oct 2012, 16:25
- Forum: Help
- Topic: Apache Crashing and Restarting
- Replies: 9
- Views: 6791
Re: Apache Crashing and Restarting
Hi all, I've created a new version of the Windows Installer which bundles a different Apache (ApacheLounge's version) with a different mod_perl; for me it no longer restarts but I would like to get some feedback from actual users. Please test it and leave feedback in this bug report: https://www.dro...
- 03 Oct 2012, 16:24
- Forum: Hilfe
- Topic: OTRS 3.0.5 / Win Server 2003 R2 / MSSQL
- Replies: 4
- Views: 3896
Re: OTRS 3.0.5 / Win Server 2003 R2 / MSSQL
Hi all, I've created a new version of the Windows Installer which bundles a different Apache (ApacheLounge's version) with a different mod_perl; for me it no longer restarts but I would like to get some feedback from actual users. Please test it and leave feedback in this bug report: https://www.dro...
- 09 Jul 2012, 14:28
- Forum: Developers
- Topic: Using OTRS and .Net
- Replies: 1
- Views: 1793
Re: Using OTRS and .Net
"Length Required" indicates you should configure the length in the Transport configuration in OTRS.
- 28 Jun 2012, 19:36
- Forum: Help
- Topic: Troubles with IE9
- Replies: 9
- Views: 4369
Re: Troubles with IE9
I registered http://dev.ckeditor.com/ticket/9074
- 02 Jun 2012, 21:45
- Forum: Developers
- Topic: OP3S: Auth for user xxxx@mydomain.com/pop.gmail.com
- Replies: 2
- Views: 2318
Re: OP3S: Auth for user xxxx@mydomain.com/pop.gmail.com
Hi,
please remember that you have to explicitly enable POP3 access inside your Gmail or Gmail Apps for Domains account:
http://support.google.com/mail/bin/answ ... swer=13273
--
Mike
please remember that you have to explicitly enable POP3 access inside your Gmail or Gmail Apps for Domains account:
http://support.google.com/mail/bin/answ ... swer=13273
--
Mike
- 15 Mar 2012, 21:18
- Forum: Allgemeines
- Topic: New/Updated Ticket - IMAP FLAGS (\Seen \Recent)
- Replies: 4
- Views: 3065
Re: New/Updated Ticket - IMAP FLAGS (\Seen \Recent)
Hi guys,
Michael also reported this in our bug tracker, so now we have addressed the issue in upcoming OTRS 3.1.3 as well.
Thanks!
--
Mike
Michael also reported this in our bug tracker, so now we have addressed the issue in upcoming OTRS 3.1.3 as well.
Thanks!
--
Mike
- 10 Feb 2012, 18:13
- Forum: General
- Topic: Wrong encoding in graphs and csv
- Replies: 12
- Views: 5147
Re: Wrong encoding in graphs and csv
Hi, This is actually already fixed in OTRS 3.1.x and upcoming 3.0.12. You could address this issue on your system by replacing the file /opt/otrs/Kernel/System/Stats.pm with the one from CVS: http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Stats.pm?view=log&pathrev=rel-3_0 Previously, GD us...
- 14 Nov 2011, 09:47
- Forum: Developers
- Topic: empty responses from new tickets
- Replies: 2
- Views: 1995
Re: empty responses from new tickets
The debian packages are very nice because they keep the patches / packages separate from the code. Please not push the complete product to Git as that does not make sense to me. As jojo said, CVS HEAD is not release quality. But you should get to LastOverview after you submitted a ticket. This might...
- 29 Jun 2011, 21:49
- Forum: Howtos
- Topic: Some changes to .dtl and .pm files.
- Replies: 36
- Views: 40949
Re: Some changes to .dtl and .pm files.
Thanks for your Answer. Thats not bad for a start ... but: I was more looking for those active head-rows, as in the queue-view or in my-tickets. With the ability to sort column-wise. Is that possible? That would be possible, but it would need (much) more extensions in the supporting code, because y...
- 16 Jun 2011, 12:16
- Forum: General
- Topic: Crontab.txt is empty
- Replies: 5
- Views: 3830
Re: Crontab.txt is empty
crontab.txt should be created by the program you have described in your first post. You need to have cron files depending on the .dist cron files in the same directory to get otrs.Cron4Win32.pl to work. .dist are example files. Copy cache.dist to cache, change it to your needs and otrs.Cron4Win32.p...
- 16 Jun 2011, 12:12
- Forum: Help
- Topic: Email are not fetching automatically
- Replies: 19
- Views: 6309
Re: Email are not fetching automatically
No, actually, it's working in 3.0.7, it's broken in 3.0.8 and in upcoming 3.0.9 it will be working again.MichaelR wrote: I can't see that line anywhere, must have been already fixed in 3.0.7
--
Mike
- 14 Jun 2011, 20:57
- Forum: Help
- Topic: Error during ajax communication
- Replies: 19
- Views: 21282
Re: Error during ajax communication
Everything works fine now:) The Problem was, that i used "Perl.exe "%s" %s" as the executable for the Perl/CGI Handler Mappings. I changed now to Perlex30.dll and everything is working great. thanks for the help. I had mentioned issue with AJAX communication on PerlEx with JSON:...
- 14 Jun 2011, 20:56
- Forum: Help
- Topic: FreeBSD ITSM Upgrade issues
- Replies: 9
- Views: 4977
Re: FreeBSD ITSM Upgrade issues
for your 1st issue, you have installed PDF::API for the current user, not for the web server user. Either make OTRS run as the 'otrs' user and then install the modules for that user only; or install the modules system wide (via CPAN as root, or from Ports).
--
Mike
--
Mike
- 14 Jun 2011, 20:53
- Forum: Hilfe
- Topic: [gelöst]: Statistik Report für Owner
- Replies: 2
- Views: 1887
Re: Statistik Report für Owner
Hi,
Set Stats::UseAgentElementInStats to "Yes" in the SysConfig.
In German companies this kind of reporting needs approval from the Betriebsrat, as it is illegal to track performance on a 1:1 basis of your employees. Just be warned...
--
Mike
Set Stats::UseAgentElementInStats to "Yes" in the SysConfig.
In German companies this kind of reporting needs approval from the Betriebsrat, as it is illegal to track performance on a 1:1 basis of your employees. Just be warned...
--
Mike
- 14 Jun 2011, 20:52
- Forum: General
- Topic: show the owner in a ticket report
- Replies: 5
- Views: 3255
Re: show the owner in a ticket report
Hi,
This is absolutely possible. Just switch Stats::UseAgentElementInStats to "Yes".
In some countries it's not allowed to actually measure performance of your employees on an individual basis, that's the reason that OTRS forbids it by default.
--
Mike
This is absolutely possible. Just switch Stats::UseAgentElementInStats to "Yes".
In some countries it's not allowed to actually measure performance of your employees on an individual basis, that's the reason that OTRS forbids it by default.
--
Mike
- 14 Jun 2011, 19:56
- Forum: Help
- Topic: [Error]: Need Data!
- Replies: 1
- Views: 6695
Re: [Error]: Need Data!
This can happen if you don't map the required fields (login, first name, last name, email address) correctly.
--
Mike
--
Mike
- 14 Jun 2011, 19:52
- Forum: General
- Topic: On using the FAQ section as a knowledgebase
- Replies: 2
- Views: 3163
Re: On using the FAQ section as a knowledgebase
The FAQ (Knowledge Base) is a complete separate package from the ITSM extensions, and can be installed and used separately. You can indeed customize the fields that are available in a FAQ article, via the OTRS SysConfig; you can have 1 to 6 fields with visibility for customers or just internally. Th...
- 14 Jun 2011, 15:26
- Forum: Help
- Topic: Email are not fetching automatically
- Replies: 19
- Views: 6309
Re: Email are not fetching automatically
Yes, that is because of said issue with the bin/otrs.Cron4Win32.pl file -- I'm sorry, it was me who made the error here.. If you would open the file, change line 48 from next CRONFILE if ( !-f $CronData ); to next CRONFILE if ( !-f "$Directory/$CronData" ); then you will be good. Thanks, a...
- 11 Jun 2011, 23:51
- Forum: Help
- Topic: reply email error
- Replies: 8
- Views: 4276
Re: reply email error
See your OTRS error log and also http://forums.otrs.org/viewtopic.php?f=81&t=8770dama wrote: Error Message: Impossible to send message to: "Das, Acer" <acer.das@dassa.com> .
it could just be that your mail server does not allow relaying or rejects the message for other reasons.
--
Mike
- 11 May 2011, 11:14
- Forum: Help
- Topic: OTRS 3.0 beta7 Statistics cannot be opened
- Replies: 4
- Views: 2420
Re: OTRS 3.0 beta7 Statistics cannot be opened
Please check this link to the bugzilla: http://bugs.otrs.org/show_bug.cgi?id=5023#c8
Setting a different value for LongReadLen supposes to work around the issue.
--
Mike
Setting a different value for LongReadLen supposes to work around the issue.
--
Mike
- 11 Mar 2011, 21:08
- Forum: Developers
- Topic: How do I use conditionals in 3.x templates?
- Replies: 1
- Views: 1605
Re: How do I use conditionals in 3.x templates?
You shouldn't! That's the idea.
One of the issues with the conditionals was, they were very difficult to have them (unit) tested.
If you need a quick hack you can look at using an output filter, or client-side javascript.
The best solution oftentimes is however to fix it in the module layer.
--
Mike.
One of the issues with the conditionals was, they were very difficult to have them (unit) tested.
If you need a quick hack you can look at using an output filter, or client-side javascript.
The best solution oftentimes is however to fix it in the module layer.
--
Mike.
- 10 Mar 2011, 12:54
- Forum: Help
- Topic: How to change the header text from Otis
- Replies: 5
- Views: 2420
Re: How to change the header text from Otis
Hi Scott!
Just go to Admin > SysConfig > Framework > Frontend::Agent and select a new .png file for 'AgentLogo'.
Please note that the current 'OTRS' text is actually just a transparent .png file with some letters in it.
--
Mike
Just go to Admin > SysConfig > Framework > Frontend::Agent and select a new .png file for 'AgentLogo'.
Please note that the current 'OTRS' text is actually just a transparent .png file with some letters in it.
--
Mike
- 10 Mar 2011, 12:13
- Forum: Help
- Topic: How to change state of a CI to 'Incident' from 'Operational'
- Replies: 1
- Views: 2329
Re: How to change state of a CI to 'Incident' from 'Operatio
Hi Pim, Currently, the Incident State is set in two ways: A CI is set to "Incident" and it has other CI's that have a "Depend On" relationship. In this case, the other CI's will also be affected. You use the SystemMonitoring package to for instance integrate with Nagios. Now if a...
- 17 Feb 2011, 18:14
- Forum: Help
- Topic: 4524.3.1 Out of memory
- Replies: 1
- Views: 1513
Re: 4524.3.1 Out of memory
Did you configure Core::FQDN under Admin > SysConfig > Framework > Core?
--
Mike
--
Mike
- 17 Feb 2011, 12:40
- Forum: Howtos
- Topic: How we implemented SMS Notifications(HTTP Based SMS Gateway)
- Replies: 8
- Views: 17735
Re: How we implemented SMS Notifications(HTTP Based SMS Gate
Hi, Thanks for sharing your knowledge. I'd like to add that it's MUCH simpler to actually store additional information for your agents. We have a powerful Preferences system that you can use for this. Using the snippet below, you get an extra field for the mobile phone number, which you then can use...
- 14 Feb 2011, 16:26
- Forum: Help
- Topic: [SOLVED] IMAP fetch only new mails
- Replies: 3
- Views: 18314
Re: IMAP fetch only new mails
I would suggest you create a separate mailbox for OTRS, and using a filter on the mailbox, or by means of mail server configuration, forward all mail from your support box to the new OTRS box.
--
Mike
--
Mike
- 14 Feb 2011, 16:25
- Forum: Howtos
- Topic: Shibboleth SSO
- Replies: 3
- Views: 7028
Re: Shibboleth SSO
Hi Sdevine,
do you need additional apache modules for this as well?
Thanks,
Mike
do you need additional apache modules for this as well?
Thanks,
Mike
- 08 Feb 2011, 15:52
- Forum: Help
- Topic: OTRS 3.04 ON IIS7
- Replies: 6
- Views: 4238
Re: OTRS 3.04 ON IIS7
Hi, I have just decided to run OTRS at the company that i work with. I installed the windows installer and discovered that OTRS was Assum! :D I am now trying to set up a test system to test for a while and the implement it to the live enviroment. However i have a problem. When i browse to the url, ...
- 08 Feb 2011, 15:41
- Forum: Help
- Topic: change OTRS server
- Replies: 1
- Views: 1278
Re: change OTRS server
Hi Ni-Cola, At the moment we have a slight issue with upgrading which means that you basically have to go to these steps: Extract OTRS 2.4 Run database upgrade script for 2.2 > 2.3 Run upgrade .pl file Run database POST upgrade script for 2.2 > 2.3 Same steps for 2.3 > 2.4 Extract OTRS 3.0 Run datab...
- 03 Feb 2011, 22:25
- Forum: Howtos
- Topic: How To change your priority labels and get missing tickets
- Replies: 1
- Views: 4939
Re: How To change your priority labels and get missing ticke
Hi,
Actually this is also in the manual:
http://doc.otrs.org/3.0/en/html/priorities.html
But thanks for pointing it out, it's not that obvious.
--
Mike
Actually this is also in the manual:
http://doc.otrs.org/3.0/en/html/priorities.html
But thanks for pointing it out, it's not that obvious.
--
Mike
- 06 Jan 2011, 12:17
- Forum: Help
- Topic: How to setup SSL SMTP ?
- Replies: 11
- Views: 7027
Re: How to setup SSL SMTP ?
I now created an updated version, based on a newer library:risker wrote:Doesn't work for me on 2.4.7.
Unfortunately there is no log entry, i just get a downloadwindow for index.pl
http://users.otrs.com/~mb/SMTPTLS-1.0.2.opm
(it's for OTRS 2.4.x; OTRS 3.0.5 will have this bundled).
Regards,
Mike
- 06 Jan 2011, 12:14
- Forum: Hilfe
- Topic: Anhänge vervielfacht und unbrauchbar?
- Replies: 17
- Views: 3919
Re: Anhänge vervielfacht und unbrauchbar?
Hi! Ich kann mit OTRS 3.0.2 keine Anhänge sinnvoll mit dem Ticket mitsenden. .pdf Dateien bekommt der User meist 3-fach und keine davon brauchbar (beschädigt) .jpg Datei kommt 1x und OK an .xls ist 12mal (!!!) angekommen, und alle kaputt .doc ist 6mal im Ticket gewesen auch alle kaputt Hi Martin, I...
- 02 Jan 2011, 22:19
- Forum: Hilfe
- Topic: OTRS 3.x und MSSQL
- Replies: 17
- Views: 10964
Re: OTRS 3.x und MSSQL
HILFEEEEE... Here's from a snippet of an old setup on my laptop. I used a SQL Server Express install which uses a default instance name of SQLEXPRESS. # Open the database my $db_server = 'pablo\\SQLEXPRESS'; my $db_name = 'winxp'; my $db_user = 'winxp'; my $db_pass = 'VedRAWRuCum4'; my $DSN = "...
- 26 Nov 2010, 23:48
- Forum: Developers
- Topic: problem about modify customer user info
- Replies: 2
- Views: 2194
Re: problem about modify customer user info
hi all, For instance, I want [gender] not [firstname], [age] not [lastname],and hope user can select gender info from a combo box(male, female), How can I fix this? So, are you trying to run a dating service with OTRS :D You can to some extent actually define what customer user fields you need, wit...
- 25 Nov 2010, 11:44
- Forum: General
- Topic: Passing username within URL
- Replies: 9
- Views: 4846
Re: Passing username within URL
OK... I'm stumped when I'm setting up single sign-on. The Instructions state: Add the following statements to the <Directory> block of your cgi-bin directory: <Directory "d:/otrs/bin/cgi-bin/"> SSPIAuth On SSPIAuthoritative On SSPIDomain pdc.example.com SSPIUsernameCase lower SSPIOfferBas...
- 24 Nov 2010, 12:22
- Forum: General
- Topic: Browser support?
- Replies: 14
- Views: 10528
Re: Browser support?
Ah, so you're not doing continuous integration against a specific set of target browsers? Fair enough, but this makes it difficult to convince my employers to purchase the commercial release of OTRS. I noticed that there's a Core.UI. IE7 Fixes.js that checks specifically for version 7.0 of MSIE, bu...