Search found 28 matches

by Mazowinski
04 Mar 2020, 10:49
Forum: General
Topic: Message: Module Kernel::Modules::CustomerTicketOverview not registered in Kernel/Config.pm!
Replies: 0
Views: 1460

Message: Module Kernel::Modules::CustomerTicketOverview not registered in Kernel/Config.pm!

Dear Team, Whenever i create a new customer on my OTRS they are not able to log in as the system returns error message Message: Module Kernel::Modules::CustomerTicketOverview not registered in Kernel/Config.pm! I have to reload the page or close and reopen for it to work Could anyone help me with th...
by Mazowinski
06 Sep 2019, 09:43
Forum: Help
Topic: OTRS detected a possible network issues
Replies: 8
Views: 6008

OTRS detected a possible network issues

Dear All, I need some asssistance, i configured my OTRS server on CentOS 7 users access it through squid proxy server. Challenge is when an agent tries to respond or create a ticket i get the "OTRS detected a possible network issue" which is really irritating for the users How can i get ri...
by Mazowinski
09 Mar 2019, 14:27
Forum: Help
Topic: Adding a dynamic field to ITSM Change ticket
Replies: 3
Views: 1991

Re: Adding a dynamic field to ITSM Change ticket

Thank you it has worked i created an ITSM dynamic field then added it under ITSM change management ChangeADD#Dynamic Field
by Mazowinski
03 Mar 2019, 17:42
Forum: Help
Topic: Adding a dynamic field to ITSM Change ticket
Replies: 3
Views: 1991

Adding a dynamic field to ITSM Change ticket

Hello,

I need help with configuring a new dynamic field to be displayed during ITSM new change request ticket.
by Mazowinski
14 Feb 2019, 15:31
Forum: General
Topic: Forgotten otrs admin password
Replies: 2
Views: 1352

Re: Forgotten otrs admin password

Thank you it has worked
by Mazowinski
14 Feb 2019, 08:20
Forum: General
Topic: Forgotten otrs admin password
Replies: 2
Views: 1352

Forgotten otrs admin password

Dear all,

Need some assistance i have one admin account on otrs but i have forgotten the password to the account
How i can i have it reset from the command line.

I installed znuny password policy package that locks an account after three successive failed log on attempts
by Mazowinski
12 Oct 2018, 12:33
Forum: Help
Topic: Escaltion showing wrong time in ticket information dashboard
Replies: 4
Views: 2107

Re: Escaltion showing wrong time in ticket information dashboard

Yes i configured the time working hours from 8am-5pm
by Mazowinski
12 Oct 2018, 08:58
Forum: Help
Topic: Escaltion showing wrong time in ticket information dashboard
Replies: 4
Views: 2107

Escaltion showing wrong time in ticket information dashboard

Hello team, I have set up service level agreement for tickets with the respective first response type, response and solution time. Have configured the right timeworking hours for my calendar but system shows different time on ticket view dashboard different from what i set in the SLA. My first respo...
by Mazowinski
15 Aug 2018, 11:47
Forum: Help
Topic: Internal server error 500
Replies: 6
Views: 2581

Re: Internal server error 500

I have restart httpd and daemon but issue persists
by Mazowinski
15 Aug 2018, 11:37
Forum: Help
Topic: Internal server error 500
Replies: 6
Views: 2581

Re: Internal server error 500

The datetime modules shows ok when runnin the checkmodules script
The system had been working fine until i updated my centos using the yum update command
by Mazowinski
15 Aug 2018, 10:54
Forum: Help
Topic: Internal server error 500
Replies: 6
Views: 2581

Re: Internal server error 500

Below are the only missing modules after running the checkmodules script o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.) o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.) o DBD::Pg...........
by Mazowinski
15 Aug 2018, 10:25
Forum: Help
Topic: Internal server error 500
Replies: 6
Views: 2581

Internal server error 500

Hello Team, Am failing to access the otrs index and customer interface as the system returns an error "internal server error 500". Have chaecked the apache error log and this is what i can see Message: Invalid value for TimeZone: Africa/Kampala. ERROR: OTRS-CGI-19 Perl: 5.16.3 OS: linux Ti...
by Mazowinski
09 Aug 2018, 08:40
Forum: Help
Topic: OTRS 6 escalation notification by email
Replies: 1
Views: 960

OTRS 6 escalation notification by email

Hello team,

Please advise on how i can set escalation notification to agents when tickets escalate or sending them reminders when tickets are about to escalate. I have set the ticket escalation notification but they are not working
by Mazowinski
02 May 2018, 12:15
Forum: General
Topic: OTRS administrator audit trail
Replies: 4
Views: 22990

Re: OTRS administrator audit trail

Thanks Jojo
by Mazowinski
02 May 2018, 11:26
Forum: General
Topic: OTRS administrator audit trail
Replies: 4
Views: 22990

OTRS administrator audit trail

Hello team,

Does OTRS have an administrator audit trail to show changes made by the admin
by Mazowinski
26 Apr 2018, 13:54
Forum: General
Topic: Access Control List for Agent queue access
Replies: 3
Views: 25810

Re: Access Control List for Agent queue access

i created a new group and all agents are under this group but with different roles.
is there any way i can configure roles to queues for agents to access only specific queues within the same group
by Mazowinski
26 Apr 2018, 12:22
Forum: General
Topic: Access Control List for Agent queue access
Replies: 3
Views: 25810

Access Control List for Agent queue access

Hello Team,

I would like to restrict agent access to certain queues using ACLs
Any insight on how to do that
by Mazowinski
18 Apr 2018, 11:51
Forum: Help
Topic: malformed multipost error when adding attachment
Replies: 1
Views: 13661

malformed multipost error when adding attachment

Hello team,

Am getting the error below when uploading an attachment

400 Bad request (malformed multipart POST) - POST_MAX=23437.5KB

Please contact the administrator.
by Mazowinski
26 Mar 2018, 12:33
Forum: General
Topic: OTRS agent ticket article text not displayed
Replies: 6
Views: 24615

Re: OTRS agent ticket article text not displayed

Hi Lido

Issues seems to have returned as i am able to view some articles for some tickets but some other ones do not show articles. Any idea on the cause of this
by Mazowinski
26 Mar 2018, 11:32
Forum: General
Topic: OTRS agent ticket article text not displayed
Replies: 6
Views: 24615

Re: OTRS agent ticket article text not displayed

Hi Lido, The articles have now reappeared when i switched the article storage location from the Database under Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleStorageDB to a file location Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleStorageFS . Seems to be working fine thank...
by Mazowinski
26 Mar 2018, 09:00
Forum: General
Topic: OTRS agent ticket article text not displayed
Replies: 6
Views: 24615

Re: OTRS agent ticket article text not displayed

Hi,
The articles box show as empty. Notes for each ticket appear as do not show any text that is written in the body of the ticket.
The sender and subject info do show up correctly. i have disabled the certificate but issue persists
by Mazowinski
23 Mar 2018, 15:48
Forum: General
Topic: OTRS agent ticket article text not displayed
Replies: 6
Views: 24615

OTRS agent ticket article text not displayed

Hello team,

I just installed apache webserver selfsigned certificate on my otrs server but now i cannot view the ticket article text content any one to advise please.
I have disabled the ssl engine but issue still persists
by Mazowinski
21 Mar 2018, 10:13
Forum: Developers
Topic: otrs statistics for ticket age to show only days
Replies: 0
Views: 49227

otrs statistics for ticket age to show only days

Hello team,

How can i set ticket age for statistics to show only days without the hours and minutes
by Mazowinski
14 Mar 2018, 09:46
Forum: General
Topic: FATAL ERROR WHEN ACCESSING THE OTRS INDEX PAGE
Replies: 2
Views: 14606

Re: FATAL ERROR WHEN ACCESSING THE OTRS INDEX PAGE

Thanks Jojo i reset Selinux back to disabled mode and otrs worked fine afterwards
by Mazowinski
14 Mar 2018, 08:27
Forum: General
Topic: FATAL ERROR WHEN ACCESSING THE OTRS INDEX PAGE
Replies: 2
Views: 14606

FATAL ERROR WHEN ACCESSING THE OTRS INDEX PAGE

Hello Team, I did some apache webserver and linux security hardening configurations but am now unable to access the otrs index page as it returns the error below FATAL ERROR Can't write '/opt/otrs/var/tmp/CacheFileStorable/TemplateProvider/c/5/c5a66f2f443badafb2cac17622162aa3': Permission denied Any...
by Mazowinski
28 Feb 2018, 10:17
Forum: General
Topic: otrs 6 generic agent
Replies: 1
Views: 6047

otrs 6 generic agent

Hello everyone,

i have configured a generic agent to close successfully all tickets set to pending auto+ but it does not run until it run it manually. How do i configure it to run automatically
by Mazowinski
28 Feb 2018, 10:11
Forum: General
Topic: otrs 6 mail configuration
Replies: 3
Views: 6500

Re: otrs 6 mail configuration

THANKS JOJO any more insight on how to book an admin training for OTRS 6
by Mazowinski
23 Feb 2018, 12:05
Forum: General
Topic: otrs 6 mail configuration
Replies: 3
Views: 6500

otrs 6 mail configuration

Hello Team,

Just installed OTRS 6 but need assistance on how to setup email to enable email notification and escalations