Search found 7 matches

by AndreMedeiros
21 Feb 2018, 23:35
Forum: General
Topic: OTRS ITSM CHANGE MANAGEMENT PACKAGE WILL BE DISCONTINUED?
Replies: 6
Views: 1424

OTRS ITSM CHANGE MANAGEMENT PACKAGE WILL BE DISCONTINUED?

Hi

OTRS ITSM Change Management will be discontinued by OTRS in next OTRS versions?
Someone could confirm if this information is correct ?

Thanks in advance

Andre
Brazil
by AndreMedeiros
21 Feb 2018, 23:28
Forum: General
Topic: Change Management Howto / comments
Replies: 4
Views: 5742

Re: Change Management Howto / comments

Hi

I would like to confirm the information that OTRS ITSM CHANGE MANAGEMENT will be discontinued in next otrs versions?
Will there be NO OTRS Change Management module in future:

Someone could be confirm this information
Thank in advance.
by AndreMedeiros
19 Feb 2018, 14:36
Forum: Help
Topic: Help Migration OTRS5 TO OTRS ¨6
Replies: 5
Views: 1519

Re: Help Migration OTRS5 TO OTRS ¨6

Hi

It works.

I edited xml file Ticket.xml and set tting Ticket::Frontend::AgentTicketFreeText###DynamicField to validity equal to zero.
After it, the rebuild command works.
by AndreMedeiros
09 Feb 2018, 16:23
Forum: Help
Topic: Help Migration OTRS5 TO OTRS ¨6
Replies: 5
Views: 1519

Re: Help Migration OTRS5 TO OTRS ¨6

Hi Executing the comand, an error is presented: otrs@otrsinterna2:~/bin$ ./otrs.Console.pl Maint::Config::Rebuild --cleanup Rebuilding the system configuration... ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-01 Perl: 5.18.2 OS: linux Time: Fri Feb 9 10:51:41 2018 Message: Setting Ticket::Front...
by AndreMedeiros
09 Feb 2018, 02:55
Forum: Help
Topic: Help Migration OTRS5 TO OTRS ¨6
Replies: 5
Views: 1519

Re: Help Migration OTRS5 TO OTRS ¨6

How is it correct sintaxe for command otrs.Console Admin::Package::Uninstall <PackageName> or otrs.Console Admin::Package::Uninstall //path/to/<packageFile>.opm I used the command otrs.Console Admin::Package::Uninstall <PackageName> to uninstall package Now I have observed there is uninstall section...
by AndreMedeiros
08 Feb 2018, 19:27
Forum: Help
Topic: Help Migration OTRS5 TO OTRS ¨6
Replies: 5
Views: 1519

Re: Help Migration OTRS5 TO OTRS ¨6

Packages installed on otrs 6 otrs@otrsinterna2:~/bin$ ./otrs.Console.pl Admin::Package::List Listing all installed packages... +----------------------------------------------------------------------------+ | Name: FAQ | Version: 6.0.2 | Vendor: OTRS AG | URL: http://otrs.org/ | License: GNU AFFERO G...
by AndreMedeiros
08 Feb 2018, 19:27
Forum: Help
Topic: Help Migration OTRS5 TO OTRS ¨6
Replies: 5
Views: 1519

Help Migration OTRS5 TO OTRS ¨6

Hi I do upgrade otrs 5 to otrs 6. However some modules are not compatible with otrs 6. Then some modules/packages like DYNAMICFIELD::DRIVER::FILE (exgtension File.pm to upload files) and other components add-ons ProductNews were not upgrade and installed on otrs 6 plataform. These components were un...