Search found 10 matches

by jepics44
23 Feb 2018, 18:34
Forum: Help
Topic: [Help] Email Notification
Replies: 1
Views: 354

[Help] Email Notification

Hi, I want to ask you about the email notification of otrs 6, I set up the email account that sends the notifications sendmailmodule :: host sendmailmodule :: port sendmailmodule :: userauth sendmailmodule :: passauth I also configure the email account you will receive. Admin >> ticket notifications...
by jepics44
30 Jan 2018, 15:36
Forum: Ayuda
Topic: 500 Internal Server Error
Replies: 9
Views: 2213

Re: 500 Internal Server Error

te comento mi experiencia. me pasaba cuando tenia otrs virtualizado (CentOS 7)en otro hardware cuando yo reiniciaba, apache2 y mariadb no arrancaban solos y encima estaba el firewall. lo solucionaba corriendo estos comandos uno a la vez systemctl start httpd systemctl start mariadb systemctl stop fi...
by jepics44
30 Jan 2018, 15:32
Forum: Ayuda
Topic: [Ayuda] interface de cliente
Replies: 0
Views: 1415

[Ayuda] interface de cliente

Gente buenos dias. alguien me podria dar una mano? queria saber si se puede establecer como NO obligatorio los campos de asunto y texto en la interface del cliente o sino que tengan un texto por default... la idea original seria sacarlos de pantalla y que quede unicamente un dropdown q esta abajo. p...
by jepics44
29 Jan 2018, 16:35
Forum: Help
Topic: (Help) hide field
Replies: 8
Views: 619

Re: (Help) hide field

thanks for the answer =) I will read the documentation. Anyway, is it possible to convert the text field of a new ticket to non-mandatory? or put a predefined text?

note: is not possible?
by jepics44
28 Jan 2018, 22:38
Forum: Help
Topic: (Help) hide field
Replies: 8
Views: 619

Re: (Help) hide field

reneeb wrote:You could use process tickets to design the dialogs yourself.
reneeb, Mmm I do not understand. in which part of the documentation can I see that? jajajaja
by jepics44
27 Jan 2018, 20:17
Forum: Help
Topic: (Help) hide field
Replies: 8
Views: 619

Re: (Help) hide field

These fields are technically aand from the database required. It also makes no sense to remove fields which would be needed for content in the ticket. What is you usecase? in the "new ticket" window of the client. I just need two "dropdown" that's all. Is there any possibility that the text field i...
by jepics44
27 Jan 2018, 19:06
Forum: Help
Topic: (Help) hide field
Replies: 8
Views: 619

Re: (Help) hide field

jojo wrote:If you want to hide the red marked items, thats nor possible
hello jojo, thanks for the reply.
Is there a template to replace that?
by jepics44
27 Jan 2018, 19:00
Forum: Help
Topic: (Help) hide field
Replies: 8
Views: 619

(Help) hide field

hello, greetings to all.
I'm looking for help Does anyone of you know how to hide or delete some fields from the "new ticket" section of the client?

I already know how to add, but not eliminate. I would appreciate any help

https://ibb.co/eAcWuG
by jepics44
23 Jan 2018, 20:59
Forum: Help
Topic: Can't loggin with admin account
Replies: 2
Views: 348

Re: Can't loggin with admin account

it's work. thanks!!!
by jepics44
23 Jan 2018, 18:26
Forum: Help
Topic: Can't loggin with admin account
Replies: 2
Views: 348

Can't loggin with admin account

Hi. I'm new to "otrs". I have a problem. I can not enter the system with the user "root @ localhost". I changed the password with the following command. su -c "/opt/otrs/bin/otrs.Console.pl Admin :: User :: SetPassword root@localhost Abc123def4" -s /bin/bash otrs my result Successfully set password ...