Search found 3 matches

by Jlox
15 May 2018, 09:48
Forum: Help
Topic: Ticket closed stay on queue.
Replies: 3
Views: 556

Re: Ticket closed stay on queue.

Hi, depends on which view you are using. index.pl?Action=AgentTicketQueue usually shows not-closed tickets unlocked, rw permission, subscribed queues index.pl?Action=AgentTicketQueue;Filter=All usually shows not-closed tickets locked + unlocked, rw permission, subscribed queues index.pl?Action=Agen...
by Jlox
14 May 2018, 16:29
Forum: Help
Topic: Ticket closed stay on queue.
Replies: 3
Views: 556

Ticket closed stay on queue.

Hi everyone, I've got a problem : When i'm on Postmaster Queue view, i see Ticket with "Closed" state, in practice, the ticket would be hidden from the view ... But this is not the case. My ticket is closed BUT stay on the queue... i don't want that ! (but i don't want to delete the ticket.) What ac...
by Jlox
23 Jan 2018, 18:46
Forum: Aider
Topic: CustomerID, Client et customer
Replies: 0
Views: 3919

CustomerID, Client et customer

[Devenu sans objet, car résolu (merci le cache InBackend OTRS), de toute façon je doute que quelqu'un lise encore la section française. Déjà que la section anglaise nprend la poussière :lol: ]

Cordialement.