Search found 3 matches

by benk
21 Jan 2018, 09:32
Forum: Help
Topic: Add Dynamic Field to TicketZoom Customer Information
Replies: 1
Views: 326

Re: Add Dynamic Field to TicketZoom Customer Information

Hi, i found the answer by myself: The dynamic fields which belong to Customer has to be configured using the Customer Company map in Config.pm: $Self->{CustomerCompany}->{Map} = [ [ 'CustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ], [ 'CustomerCompanyName', 'Customer', 'name', 1, 1, 'v...
by benk
20 Jan 2018, 11:16
Forum: Help
Topic: Add Dynamic Field to TicketZoom Customer Information
Replies: 1
Views: 326

Add Dynamic Field to TicketZoom Customer Information

Hi,

is it possible to add a dynamic field type Customer to the Customer Information box in the TicketZoom
window? It works for me with dynamic fields type Ticket, but it does not seem to work with dynamic
fields type Customer.

Greetings,
-timo
by benk
20 Jan 2018, 09:38
Forum: OTRS Developers
Topic: Adding Default Cc to email Template
Replies: 0
Views: 1453

Adding Default Cc to email Template

Hi, we need to add a default Cc recipient to the email template used for a specific customer. As far as i understand this is not possible using the given 6.0.4 functionality. Does anybody know if it is possible to change the Template functionality by creating a custom OTRS extension? Or can you give...