Search found 2 matches
- 17 Jan 2018, 15:57
- Forum: Help
- Topic: Display all the tickets for customers
- Replies: 3
- Views: 1881
Re: Display all the tickets for customers
Thank you for your answer.
- 17 Jan 2018, 14:41
- Forum: Help
- Topic: Display all the tickets for customers
- Replies: 3
- Views: 1881
Display all the tickets for customers
Hello,
I have OTRS 5.0.23.
My customers (and agents) are in a LDAP, they can all log in and use OTRS quite well (i have no group in the LDAP).
But the customers want to see all the tickets posted in OTRS : not only their own tickets.
How can i set the parameters in OTRS to do that ?
Thanks .
I have OTRS 5.0.23.
My customers (and agents) are in a LDAP, they can all log in and use OTRS quite well (i have no group in the LDAP).
But the customers want to see all the tickets posted in OTRS : not only their own tickets.
How can i set the parameters in OTRS to do that ?
Thanks .