Search found 2 matches

by TryAgain
17 Jan 2018, 15:57
Forum: Help
Topic: Display all the tickets for customers
Replies: 3
Views: 323

Re: Display all the tickets for customers

Thank you for your answer.
by TryAgain
17 Jan 2018, 14:41
Forum: Help
Topic: Display all the tickets for customers
Replies: 3
Views: 323

Display all the tickets for customers

Hello,


I have OTRS 5.0.23.
My customers (and agents) are in a LDAP, they can all log in and use OTRS quite well (i have no group in the LDAP).
But the customers want to see all the tickets posted in OTRS : not only their own tickets.

How can i set the parameters in OTRS to do that ?

Thanks .