Search found 6 matches

by tuliovsmartins
17 May 2018, 16:47
Forum: Help
Topic: Ticket doesn´t shown process information
Replies: 5
Views: 697

Re: Ticket doesn´t shown process information

reneeb wrote:Do you have a DB cluster? Or different machines to deliver OTRS?
I don´t have a DB cluster, i have a oracle machine with the database and another machine serving OTRS
by tuliovsmartins
17 May 2018, 13:36
Forum: Help
Topic: Ticket doesn´t shown process information
Replies: 5
Views: 697

Re: Ticket doesn´t shown process information

Hi, tnks for the answer
The problem is the client is a big company the upgrade is almost impossible in this moment
I have looked the apache logs and there is nothing with this ticket...

But anyway, tnks for the advices

regards
by tuliovsmartins
17 May 2018, 12:58
Forum: Help
Topic: Ticket doesn´t shown process information
Replies: 5
Views: 697

Ticket doesn´t shown process information

Hello everybody, I´m using OTRS 3.1 to control the change process for a client and i´m facing a problem that is drive me crazy I have more than 6000 open tickets on the sistem and for the third time a ticket show´s the same problem. The process information on AgentTicketZoom come empty as the follow...
by tuliovsmartins
16 May 2018, 15:06
Forum: Ajuda
Topic: Informações do ticket não aparecem
Replies: 1
Views: 2075

Informações do ticket não aparecem

Bom dia, Estou usando o OTRS para controle do processo de mudança em um cliente e estamos usando várias customizações porém o mesmo funciona muito bem, portanto pela terceira vez acontece de um ticket não apresentar no ViewZoom do agente diversas informações gravadas em campos dinâmicos que deveriam...
by tuliovsmartins
15 Jan 2018, 13:37
Forum: Geral
Topic: Importar valores de Dynamic Field via csv ou xls
Replies: 2
Views: 2776

Re: Importar valores de Dynamic Field via csv ou xls

Thanks for the answer, that is exactly what i was lookin for, but not to only dropdown fields but for text fields too, you helped me a lot...
I will try the proposed solution
by tuliovsmartins
12 Jan 2018, 14:30
Forum: Geral
Topic: Importar valores de Dynamic Field via csv ou xls
Replies: 2
Views: 2776

Importar valores de Dynamic Field via csv ou xls

Bom dia, desculpem-me qualquer erro pois este é meu primeiro post no fórum e por favor me moderem se tiver postado errado. Sou analista de sistemas e a mais ou menos 6 meses estou atendendo um cliente com o OTRS e agora surgiu uma demanda que não consegui uma solução Tenho uma Janela de atividade de...