Search found 3 matches

by Wanny
09 Feb 2018, 00:33
Forum: Help
Topic: Help setting a minimum of time units
Replies: 4
Views: 432

Re: Help setting a minimum of time units

Hi, what do you expect to achieve with this? Anyone who enter 0 here, will later set an higher value (for example 30) Now what? Is the number correct? No! So the only right answer is: tell your agents to do it right. Regards Flo That's the problem. People enter 0 in the note/email and don't enter a...
by Wanny
08 Feb 2018, 19:35
Forum: Help
Topic: Help setting a minimum of time units
Replies: 4
Views: 432

Help setting a minimum of time units

Long story short, we have set the option that people have to enter a value in the "Time Units" field when posting a note or email in a ticket. But a lot of users enter 0 there and it affects the montly reports when doing a SQL query since those entries are ignored. Is there a way to set a minimum va...
by Wanny
08 Jan 2018, 18:07
Forum: ¿Cómo lo hago?
Topic: Cómo forzar un mínimo a ingresar en la unidad de tiempo?
Replies: 0
Views: 1319

Cómo forzar un mínimo a ingresar en la unidad de tiempo?

Buenas, estamos con una duda para la que no hemos encontrado una solución. Tenemos activado el que se deba ingresar la unidad de tiempo por ejemplo en la nota o al crear un ticket... pero muchos usuarios ponen 0.0 ahí, afectando negativamente a la hora de analizar registros periódicos. Hay alguna ma...