Znuny and ((OTRS)) Community Edition

Hello Peter, yesterday I finally upgraded OTRS to 6.0.12. And because "sequence check" had moved to to SupportDataCollecor - https://github.com/OTRS/otrs/blob/87629f00b8a02498bf28c802419865b3286ead2e/Kernel/System/SupportDataCollector/Plugin/Database/postgresql/PrimaryKeySequences.pm , the...

When I try to migrate OTRS with PostgreSQL to 6.0.6 I got this errors: Requirement check for: Upgrade database structure ... Error: The following sequences with possible wrong names have been found. Please rename them manually. article_attachment_id_seq article_plain_id_seq article_id_seq1 PostgreSQ...

Hi Roy, thanks for your reply. This helps, I found solution in postgres log. Load of index.pl?Action=AgentTicketQueue with 8 open tickets took about 5,5s (measurement in chromium dev console). Sum of postgres statements (while loading AgentTicketQueue) durations was ~5s. In pg log I found repeated s...

Please, has anyone resolved this issue? Any ideas?

Could this be PostgreSQL related - do you ( akipt/ felix123) use postgres?

I'm considering downgrade OTRS (probably not posible) or new OTRS instance on 5.x without data migration...
Sadly, our agents are not able to use OTRS.

We have very similar issue after upgrading OTRS from 5.0.20 to 6.0.3. Load of page index.pl?Action=AgentTicketQueue is realy slow, about 4s with 6 tickets in queue (10s with 17 tickets in queue). It's really difficult to use OTRS in this state. During loading AgentTicketQueue there is load in Postgr...