Znuny and ((OTRS)) Community Edition

I have found the issue: (http://forums.otterhub.org/viewtopic.php?t=33249) CODE: SELECT ALL # <IfModule mod_version.c> # <IfVersion < 2.4> # Order allow,deny # Allow from all # </IfVersion> # <IfVersion >= 2.4> # Require all granted # </IfVersion> # </IfModule> # <IfModule !mod_version.c> # Order al...

Hi Roy, I doubled check in my log. I do not see the user. I have setup a sub-site with the same "kerberos config" and this one works well. So I know it's not my kerberos config. Maybe I'm just not putting it at the right place in zzz_otrs.conf .... I tried many variation ... but I can't fi...

Also, I check in my databse and I see my users

(select * from users)

So they should match ...

I noticed with the php var that my creds were "sAMAccountName@DOMAIN.LOCAL" So I added "KrbLocalUserMapping On" in my "zzz_otrs.conf" and now REMOTE_USER is reporting "sAMAccountName" I also removed these 2 lines from my "Config.pm" since I "fix...

Well I figured that part !

here is a quick tip if someone ever needs it.

I know the user (me) is fine as I can login using the webpage.

Is there a way to see what is submitted in the "REMOTE_USER" ?
That way I could actually see what the problem is.

More info here

I tried using Internet Explore and Chrome. I addded my site in "local intranet" also just in case.

I'm running OTRS version 6.0.2 under CentOS 7 using MariaDB and HTTPD.

HI everyone, I've been hitting this problems for quite a few days now so I turn to you for help. I've read quite a lot of forum subjects and web pages about Kerberos but seems I'm missing something. Here is just a few I've read today. http://forums.otterhub.org/viewtopic.php?f=62&t=28160&p=1...

Hi,

did you got it to work ?

I'm trying to finalize this setup for my agents.

Any tips ?

Awesome !!!!!

Thanks for the quick reply !!!!

It worked like a charm.

I was initially thinking about the "GenericAgent" but i don't see the "UserCity" field in it.

Maybe there is a way to add it there ?

Hi, it's me again ! :-) OK here is what I wanna do. We are using OTRS internally to manage tickets from our 5 offices. We are manually setting the Dynamic Field "Office" based on the location of the user. (Office 1, Office 2, etc...) This is mainly for statistics tickets/office, asked by o...

Found it thx !

Hi jojo,

What do you mean by "GenericAgent" ? I crossed that term quite a few times but didn't figure out what it's related to.

Hi, I'm trying to fine-tune the "delete" behavior in "Ticket::Frontend::MenuModule###460-Delete" For the link I added "State=5;StateType=closed" so the line looks like this : Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Delete;State=5;StateType=closed W...

Thanks, I noticed the "locked" status.

We are a small internal IT team and thus we don't really want to "lock" tickets so that if anyone has time, they can take over.

That's why I went towards the "responsible" module.

Works quite fine !

Wow ! How did I missed that !

Thanks a lot for your help.

HI, I'm looking to get in the TicketZoom after an agent creates a ticket. Currently, when we created a "phone ticket" and save it. We stay in the "New Phone ticket" interface (an new empty one). I would like that is an agent creates a ticket this way that when he saves it, he get...

Hi everyone,

I finally went with "Responsible" instead of "Owner"

When you activate the "Reponsible" module, you have "My responsabilities" that is added as "filter" in "Open Tickets"

Actually, I'm looking for something a little bit more like this : Owner=%agent%;

or more like this : Owner=<OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>;

Hi I'm trying to get a dashlet that would work similarly to "My tickets" I'm actually trying to do this show all opened ticket that I am the owner. If I would put that in a string we could say "Owner=Me" I could do something like "Owner=Agent Name" but that would cause ...

Hi, I've played a litte with the "DashboardBackend###0130-TicketOpen" widget. I essentially added this "SortBy=Priority;OrderBy=up;" in the "Sort" attribute. I applied and deployed my modifications. When I refresh the dashboard for my user, no luck. My tickets are not s...

Well, it looks like I had to ask the question to fin my answer.

I added this to my LDAP parameters

$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
SourceCharset => 'utf-8',
DestCharset => 'utf-8',

Hi, I have OTRS 6 installed linked with my LDAP. Everything is working quite ok on that part but some of my users have "special characters" in their name. For example my user "François Collerette" is shown as "François Collerette". This seems to be linked to the LDAP &...