Search found 3 matches

by nothingtodohere
12 Feb 2018, 10:22
Forum: OTRS Developers
Topic: Email body loses formatting in articles
Replies: 0
Views: 8709

Email body loses formatting in articles

Hello, We are having problems on how emails are being modified / logged by OTRS. ORIGINAL EMAIL original%20(1).png ---- SAVED ARTICLE ON DATABASE modified.png Since the article was saved this way, all outgoing/incoming emails are having this too much spaces. ---- Some of our findings / few points to...
by nothingtodohere
08 Dec 2017, 04:43
Forum: OTRS Developers
Topic: Fulltext Search extend to query other fields like Ticket Number, etc
Replies: 2
Views: 8528

Re: Fulltext Search extend to query other fields like Ticket Number, etc

Thank you so much Alexus!

will try to start from the file you mentioned :)

Thanks,
Cedric
by nothingtodohere
05 Dec 2017, 09:39
Forum: OTRS Developers
Topic: Fulltext Search extend to query other fields like Ticket Number, etc
Replies: 2
Views: 8528

Fulltext Search extend to query other fields like Ticket Number, etc

Hello, Currently we're using 5.0 version of OTRS. What we want is to extend the "Fulltext Search" functionality to search / query on other table fields. At the moment it is only searching based on the Article Title & Body. For example, we also want it to look for Ticket Numbers & queues based on use...