Znuny and ((OTRS)) Community Edition

Volverine87

Hi All, Couldn't find a right answer for above question so thou i ask, I assume that If you keep setting in Core:Ticket for Ticket::StorageModule AticleStorage DB then use Ticket::StorageModule::CheckAllBackends Yes and then run the Script Admin::Article::StorageSwitch --target ArticleStorageFS tick...

Volverine87

I read other post but didnt find a final resolution to my problem, My background story start after we move our mail server from Centos WHM no problem in a year, to microsoft exchange hybrid, it force us to move from IMAP to IMAPS and send setting from SMTP to SMTPTLS, had to install couple module be...

Volverine87

Hi Everyone, Our business is been recently targeted by some spam emails which coming from email address containing to "@""@" sybmol in from address. I was wondering how to build a string in PostMaster filter to redirect them straight away to SPAM Queue. But OTRS didnt accept this...

Volverine87

Hi, Yes it's been set to "To:" i think i cracked it. Had to name rule customer1 & customer2. with rules 1 -> customer1.company rules 2 -> customer2.company rules 3 -> company and set stop after match : Yes ( default was No) and this is where it lost me. as when email customer2.company ...

Volverine87

Hi, I'm not expert on mail side and need your help. I will explain how my system is setup and you maybe give me a better idea then the one im trying to use. Have 3 email account I'm fetching mail from: company@example.com customer1.company@example.com customer2.company@example.com They fetch to 3 di...

Volverine87

Hi I created a new dynamicField as Ticket dropdown selection available in Priority options, Now i created a postmaster that if email coming from person a select X-OTRS-DynamicField- (key value business 1) All work fine, but if i go to Ticket-Queue Overview, and filter by DynamicField-business I see ...

Volverine87

Trying to upgrade my test enviroment to latest versions following online guide I approach various issue, but current one i just cant by-pass it... All service are stopped all backup are taken, I downloaded latest tar version, replaced all config files, etc, converted old Config file to XML files, ch...

Volverine87

Hi,

Get your Daemon to start first,

I had similar issue when I patched from version 5.0.20 to 5.0.26, queue was there but I couldn't seen,
I logged in as root, and then logged back in with my admin account, and worked, but no one give and answer why that happen.
Worth trying.

Volverine87

[{"Valid":"valid" Config:"---\nDefaultValue: ''\nLink: ''\nLinkPreview: ''\nPossibleNone: '1'\nPossibleValues:\n '1': Boom\n '12': Bomb Man\n '2': BinMan\n '4': Batman Man\n '5': Superman\n '6': Flash\n '7': Joker\n '8': Harley Queen\nTranslatableValues: '0'\nTreeView: '1'\n...

Volverine87

I found answer to my question,
It is Accounts::Purchase Team::Bravo in case someone else will have that issue need to use "::" as a separator for sub queue.

Volverine87

Thanks for the info! I played around with the code, I did export to file, export all DynamicField or just specific all works well, csv file look bit messy when opened but I guess it does the job so cant complain, I added couple extra line as a test key 6 key 7 and key 8, saved it and when tried to i...

Volverine87

Try go to Ticket::Frontend::AgentTicketEmail###ServiceMandatory and select Yes. Default is no. Make sure new field is selected as 1 enabled not 0 disabled, Hoverer you created extra service tab

Volverine87

Thanks "Reneeb"

For an advice, I installed package on test version 5.0.26, but I don't see additional functions to import/export on my screen, seems package been installed properly, should I do it from console? or web interface? if console what would be command?
Thanks

Volverine87

Thanks for reply Root, I want to have 3 different dynamic field with a dropdown, I know how to grey they out for different users(using different queue) what I'm struggling now is with: How to specify a sub-queue in Match settings properties Ticket Queue? The structure looks like main queue : Account...

Volverine87

Ok so what I manage to achieve is greyed out Contractor Name from Dynamic Field if different queue is selected then Accounts,

Is it even possible to hide whole box as picture below?
Or it have to stay as it is?

Volverine87

Hi Everyone, I would like to add a big list to my DynamicField named ContractorName, but I thou adding it 1 by 1 will take long time specially if I got around 400 of them. I tried to located table in MySQL but I didn't find Value table only ID fieldID and objectID, not actual name? Tried to search f...

Volverine87

Hi everyone, I'm experience with DynamicField and ACL, I created dynamic field Object Ticket Field type dropdown, got 5 selection in value(planning to put around 300) but I want this DynamicField by only available for certain queue when I priority a ticket. I created ACL That I want this DynamicFiel...

Volverine87

Wow that's great currently with 1 department in OTRS we holding about 250-300 ticket open max, (and 25 different queue) adding new department account and possible all contractors they issue invoice to will create possible 450 sub-queue, but some of them might be not used in a month or so, and they m...

Volverine87

Hi All, I wonder if anyone had set up OTRS with over 400 queue? is it affecting system in any way? Our business have over 400 different contractor I'm thinking if I put then all in system as sub-queue, will it not affect performance? If anyone had any experience I would be pleased if can share exper...

Volverine87

Hi Jojo, any chance to explain TicketCreate and Ticket update functions in English?( I used google translate to understand the problem) do you mean OTRS.com webpage and its under Business solutions? or you mean to log in to own otrs system and then create ticket 1-2-1 basic? creating 8000 will take ...

Volverine87

Thanks Roy, any change you give some advice I imagine it will be long term process, I'm not DB Admin my self I just manage OTRS for business, but our DB Admin who dealing with MSSQL offer a help. we got around 8000 historic tickets in SQLite (Spicework) can you direct us from what we should start? O...

Volverine87

I know its really old post but is anything change in past 11 year regarding import from another DB to OTRS?
We got old ticketing system in spiceworks using SQLite, but it can be exported to CSV if that will make it easier?
Or any other advice? Its around 8000 ticket to convert to OTRS MySQL DB

Volverine87

Hi All, I know the first message might not look very clean so I done a lot research and I think I'm nearly there but I'm missing dependent object: I know I can use: my %CustomerUser = $Kernel::OM->Get('Kernel::System::CustomerUser')->CustomerUserDataGet push @Data, $CustomerUser{UserLogin, etc...}; ...

Volverine87

Hi, I need some help with the code if anyone can help me it would be great! I want pull report that will give me "email" field but I believe its been classified under CustomerUser data I know how to add all information from Ticket Sections: Like Queue, State, Type, created time, etc. My co...

Volverine87

Hi, So i done swap article from DB to FS on live system last night, changed setting first in sysconfig: I run later below command as otrs user: /opt/otrs/bin/otrs.Console.pl Admin::Article::StorageSwitch --target ArticleStorageFS but Im sure article left in DB as i lost 33GB since last night. I thou...

Volverine87

Found the solution, can't believe it was so simple I will post it just in case someone else will be stop by it: So on survey it self on the body of email i changed manually FQDN to our website name where otrs is hosted so the link will work for external customers, but for some reason http address be...

Volverine87

Hi All, I have tested survey module on test1 and test2 didnt had any issue. but as soon as I install module to Live system and created first survey to test on live i receive this error Survey Error! Invalid survey key. The inserted survey key is invalid, if you followed a link maybe this is obsolete...

Volverine87

Referring back to main subject, all article move from DB to FS went smooth, but i believe they are duplicated now as double amount of space on server been used? Any idea can you delete the article from DB if yes how? to not destroy the connection I already restarted server and delete otrs cache, reb...

Volverine87

Thank you Florian

Thats answer all my question

I will run this on test see how long it will take.
Topic can be closed now.

Rafael

Volverine87

Hi All, Not sure if anyone done this before but I'm concern about consequence of switching attachment from DB to FS my business receive a lot of attachment and some of weight over 4mb each. after 6 months running my database size increase to 30gb. I rather keep it separate as its slowing down backup...

Volverine87

Its weird because even when i switch it off it still send email every 5 minute bang on time. even if I change schedule to every2 minute or every 10 or 20 emails error always arrive every 5 minut. something definitely go wrong with this crontask, but i have no clue how to fix it(rebuild/restart) I tr...

Volverine87

Hi Crystian, Them notification coming only from escalationcheck, non of other postmaster cron job failing, so i can assume database have to be fine, im not sure how you can restore the link between otrs and that table. We not using escalation cron job its been switch off from sysconfig so i dont und...

Volverine87

This is the whole message I receive every 5 minute to my email accounts: /ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:08 2018 Message: No TypeID for 1 found! Traceback (15868): Module: Kernel::System::Type::TypeLookup Line: 442 Module: ...

Volverine87

Sorry for confusion error didn't clear yet.
I just didn't receive email for over 20 min that's all.~

Any new idea?
I even run mysqlcheck -u root -p --auto-repair otrs over night but all table come ok.

Volverine87

that's come normal as well: I run also: mysqlcheck -u root -p --auto-repair otrs and all table come with ok. Is it possible that something change in otrs infrastructure? I cant imagine any thing else. any other advice will be much appreciated. Correction! after running your command I'm not receiving...

Volverine87

Hi CHristian, Thanks for quick reply, issue appear after we had ssl certificate expired on external database which is connected to our otrs as read only(customer database) I start received them alert. We renew certificate for ssl, but them 2 error persist, I checked database and all look fine I'm us...

Volverine87

Hi there, suddenly since yesterday at 1620 otrs throwing error message back to my inbox about : "No Type for n/a found!" I didn't change anything in live system for a while, Obviously I checked in Admin panel and type exist it is in valid state, also default state in Core:Tickets settings ...

Volverine87

I had same issue on test system and what I did I install this module:
sudo apt-get install libdatetime-timezone-perl

its resolved my issue.
Hope it will help you as well.
awaiting your confirmation

Volverine87

Just for an update, Issue been fixed now, but it would be really nice if someone could explain what happened in background which fixed the issue. What I done on test system I install additional package FAQ, which by default creating 3 new group ( faq, faq_admin, faq_permission?) what happen after I ...

Volverine87

Hi Guys, I'm new to the forum so hope I explain my issue well. I set up OTRS 5.0.20 since last few weeks in the business I work for Customer Service Team, all works fine, I just wanted create a small joke section using Motd box, but only for random selection of people as not all want to see then, so...

Search found 40 matches