Search found 13 matches
- 19 Dec 2017, 11:25
- Forum: Help
- Topic: Sending Email to customer with ticket closing
- Replies: 2
- Views: 1102
Re: Sending Email to customer with ticket closing
when i add genric agent it's showing sla time, but all reqests repend.
- 19 Dec 2017, 09:04
- Forum: Help
- Topic: Sending Email to customer with ticket closing
- Replies: 2
- Views: 1102
Sending Email to customer with ticket closing
Hi ,
Update and solution times not changing as per pending time.Please check attachmnet
Update and solution times not changing as per pending time.Please check attachmnet
- 15 Dec 2017, 14:59
- Forum: Help
- Topic: Sending Email to customer with ticket closing
- Replies: 9
- Views: 9038
Re: Sending Email to customer with ticket closing
I am also facing same issue. But gent gets closed notification, Customer not getting............
- 15 Dec 2017, 14:29
- Forum: Help
- Topic: closing notification.
- Replies: 17
- Views: 4573
Re: closing notification.
Hi Jojo
Problem is customer not getting closed notification agets are getting. I added customer in recipents also.
Problem is customer not getting closed notification agets are getting. I added customer in recipents also.
- 15 Dec 2017, 11:30
- Forum: Help
- Topic: closing notification.
- Replies: 17
- Views: 4573
Re: closing notification.
Can anyone help me please
- 15 Dec 2017, 11:09
- Forum: Help
- Topic: closing notification.
- Replies: 17
- Views: 4573
Re: closing notification.
Hi,
Now i am not getting closed notifications.... after ading filter
Now i am not getting closed notifications.... after ading filter
- 14 Dec 2017, 13:34
- Forum: Help
- Topic: closing notification.
- Replies: 17
- Views: 4573
Re: closing notification.
Thanks a lot now it seems working. I need to test one more . Thanksssssssssssssssssssssssssssssssssssssssss
- 14 Dec 2017, 13:16
- Forum: Help
- Topic: closing notification.
- Replies: 17
- Views: 4573
Re: closing notification.
Shall i put Event feild is in empty insted of stateupdate????
- 14 Dec 2017, 13:03
- Forum: Help
- Topic: closing notification.
- Replies: 17
- Views: 4573
Re: closing notification.
If you dont mine please share the full path. unable to fine that ticket filter i am using otrs 5.0.24 vertion
- 14 Dec 2017, 12:33
- Forum: Help
- Topic: closing notification.
- Replies: 17
- Views: 4573
Re: closing notification.
Can you help me how to set filter
please mention procedure for that. It's very helpfull to me
please mention procedure for that. It's very helpfull to me
- 14 Dec 2017, 12:15
- Forum: Help
- Topic: closing notification.
- Replies: 17
- Views: 4573
Re: closing notification.
Hi Jojo,
Yes OTRS does not have an automatic closure notifaction by default. But i created Closed notification when the ticket state update in event. that is the main problem. but i want closed notification that's why i created. please suggest if there is any alternat.
Yes OTRS does not have an automatic closure notifaction by default. But i created Closed notification when the ticket state update in event. that is the main problem. but i want closed notification that's why i created. please suggest if there is any alternat.
- 14 Dec 2017, 11:54
- Forum: Help
- Topic: closing notification.
- Replies: 17
- Views: 4573
Re: closing notification.
Hi Thanks for Replyaing,
My issue is when i am putting ticket in pending customer getting ticket close notification but ticket is in pending.
My issue is when i am putting ticket in pending customer getting ticket close notification but ticket is in pending.
- 14 Dec 2017, 11:38
- Forum: Help
- Topic: closing notification.
- Replies: 17
- Views: 4573
closing notification.
Hi All , I am facing problem with ticket closing notification. Problem : When customer raise a new ticket directly it's going in queue pool and one agent lock that ticket and sending reply or update that ticket. But while giving reply ticket state is open and sending mail after that customer getting...