Search found 13 matches

by ramanagopal
19 Dec 2017, 11:25
Forum: Help
Topic: Sending Email to customer with ticket closing
Replies: 2
Views: 1102

Re: Sending Email to customer with ticket closing

when i add genric agent it's showing sla time, but all reqests repend.
by ramanagopal
19 Dec 2017, 09:04
Forum: Help
Topic: Sending Email to customer with ticket closing
Replies: 2
Views: 1102

Sending Email to customer with ticket closing

Hi ,

Update and solution times not changing as per pending time.Please check attachmnet
by ramanagopal
15 Dec 2017, 14:59
Forum: Help
Topic: Sending Email to customer with ticket closing
Replies: 9
Views: 9038

Re: Sending Email to customer with ticket closing

I am also facing same issue. But gent gets closed notification, Customer not getting............
by ramanagopal
15 Dec 2017, 14:29
Forum: Help
Topic: closing notification.
Replies: 17
Views: 4573

Re: closing notification.

Hi Jojo

Problem is customer not getting closed notification agets are getting. I added customer in recipents also. :(
by ramanagopal
15 Dec 2017, 11:30
Forum: Help
Topic: closing notification.
Replies: 17
Views: 4573

Re: closing notification.

Can anyone help me please
by ramanagopal
15 Dec 2017, 11:09
Forum: Help
Topic: closing notification.
Replies: 17
Views: 4573

Re: closing notification.

Hi,

Now i am not getting closed notifications.... after ading filter
by ramanagopal
14 Dec 2017, 13:34
Forum: Help
Topic: closing notification.
Replies: 17
Views: 4573

Re: closing notification.

Thanks a lot now it seems working. I need to test one more . Thanksssssssssssssssssssssssssssssssssssssssss :D :)
by ramanagopal
14 Dec 2017, 13:16
Forum: Help
Topic: closing notification.
Replies: 17
Views: 4573

Re: closing notification.

Shall i put Event feild is in empty insted of stateupdate????
by ramanagopal
14 Dec 2017, 13:03
Forum: Help
Topic: closing notification.
Replies: 17
Views: 4573

Re: closing notification.

If you dont mine please share the full path. unable to fine that ticket filter i am using otrs 5.0.24 vertion
by ramanagopal
14 Dec 2017, 12:33
Forum: Help
Topic: closing notification.
Replies: 17
Views: 4573

Re: closing notification.

Can you help me how to set filter

please mention procedure for that. It's very helpfull to me :(
by ramanagopal
14 Dec 2017, 12:15
Forum: Help
Topic: closing notification.
Replies: 17
Views: 4573

Re: closing notification.

Hi Jojo,

Yes OTRS does not have an automatic closure notifaction by default. But i created Closed notification when the ticket state update in event. that is the main problem. but i want closed notification that's why i created. please suggest if there is any alternat.
by ramanagopal
14 Dec 2017, 11:54
Forum: Help
Topic: closing notification.
Replies: 17
Views: 4573

Re: closing notification.

Hi Thanks for Replyaing,

My issue is when i am putting ticket in pending customer getting ticket close notification but ticket is in pending.
by ramanagopal
14 Dec 2017, 11:38
Forum: Help
Topic: closing notification.
Replies: 17
Views: 4573

closing notification.

Hi All , I am facing problem with ticket closing notification. Problem : When customer raise a new ticket directly it's going in queue pool and one agent lock that ticket and sending reply or update that ticket. But while giving reply ticket state is open and sending mail after that customer getting...