Any advice on this ?
br
Search found 8 matches
- 17 Aug 2018, 16:01
- Forum: Help
- Topic: Email tickets accepted only from registered users
- Replies: 1
- Views: 874
- 31 Jul 2018, 10:33
- Forum: Help
- Topic: Email tickets accepted only from registered users
- Replies: 1
- Views: 874
Email tickets accepted only from registered users
Hello, can anybody help me in achieving this ? I want only users already present in the system to be able to open tickets via email. I mean, if the administrator has already created an account for the customer than his email is accepted and a ticket opened. If OTRS canno find any corresponding email...
- 03 Jun 2018, 16:03
- Forum: Help
- Topic: LDAP for Agents and compilation aborted
- Replies: 5
- Views: 10187
Re: LDAP for Agents and compilation aborted
thanks anyway for your help
i'll change the password..
i'll change the password..
- 03 Jun 2018, 13:58
- Forum: Help
- Topic: LDAP for Agents and compilation aborted
- Replies: 5
- Views: 10187
Re: LDAP for Agents and compilation aborted
No i did not migrate, this is a fresh install, but i tried to add to config.pm the same code which was previously working on another OTRS 5s install This is the full config.pm running now. I don't have a copy of the config.pm with the non working version package Kernel::Config; use strict; use warni...
- 03 Jun 2018, 12:44
- Forum: Help
- Topic: LDAP for Agents and compilation aborted
- Replies: 5
- Views: 10187
Re: LDAP for Agents and compilation aborted
I have added a single parameter (sscope = 'sub' ) , and nothing else. This time i have edited the config.pm file using vi , instead of the Winscp graphical editor And i have placed the code right after this lines # ---------------------------------------------------- # # data inserted by installer #...
- 02 Jun 2018, 23:08
- Forum: Help
- Topic: Add custom field to customer information
- Replies: 2
- Views: 9280
Re: Add custom field to customer information
Thanks for your answer , i have one more question you linked version 5 manual, but i can see that chapter looks the same for v 6 The Customer dynamic fields available in v 6 cannot be used for what i need ? The customer mapping seems useful until i need a text field but how do i add multiple selecti...
- 02 Jun 2018, 18:57
- Forum: Help
- Topic: Add custom field to customer information
- Replies: 2
- Views: 9280
Add custom field to customer information
Hi all
i do not understand how to add a custom field to customers user information.
I need to add a text field for Job Role
I have created the new dynamic field but i dont know how to show it together with address, email and other info
Can you please help?
thanks in advance
gibi
i do not understand how to add a custom field to customers user information.
I need to add a text field for Job Role
I have created the new dynamic field but i dont know how to show it together with address, email and other info
Can you please help?
thanks in advance
gibi
- 02 Jun 2018, 16:10
- Forum: Help
- Topic: LDAP for Agents and compilation aborted
- Replies: 5
- Views: 10187
LDAP for Agents and compilation aborted
Hi all i'm trying to setup a new installation of OTRS 6 (6.0.7-01) on centos 7 , and i'm stuck at the LDAP configuration. I need to set up only agents authentication I'm tryin to follow all the advices from manuals and forums , but no way to have it working. My config is basically the same i used to...