Search found 8 matches

by gibit
17 Aug 2018, 16:01
Forum: Help
Topic: Email tickets accepted only from registered users
Replies: 1
Views: 249

Re: Email tickets accepted only from registered users

Any advice on this ?
br
by gibit
31 Jul 2018, 10:33
Forum: Help
Topic: Email tickets accepted only from registered users
Replies: 1
Views: 249

Email tickets accepted only from registered users

Hello, can anybody help me in achieving this ? I want only users already present in the system to be able to open tickets via email. I mean, if the administrator has already created an account for the customer than his email is accepted and a ticket opened. If OTRS canno find any corresponding email...
by gibit
03 Jun 2018, 16:03
Forum: Help
Topic: LDAP for Agents and compilation aborted
Replies: 5
Views: 2685

Re: LDAP for Agents and compilation aborted

thanks anyway for your help
i'll change the password..
by gibit
03 Jun 2018, 13:58
Forum: Help
Topic: LDAP for Agents and compilation aborted
Replies: 5
Views: 2685

Re: LDAP for Agents and compilation aborted

No i did not migrate, this is a fresh install, but i tried to add to config.pm the same code which was previously working on another OTRS 5s install This is the full config.pm running now. I don't have a copy of the config.pm with the non working version package Kernel::Config; use strict; use warni...
by gibit
03 Jun 2018, 12:44
Forum: Help
Topic: LDAP for Agents and compilation aborted
Replies: 5
Views: 2685

Re: LDAP for Agents and compilation aborted

I have added a single parameter (sscope = 'sub' ) , and nothing else. This time i have edited the config.pm file using vi , instead of the Winscp graphical editor And i have placed the code right after this lines # ---------------------------------------------------- # # data inserted by installer #...
by gibit
02 Jun 2018, 23:08
Forum: Help
Topic: Add custom field to customer information
Replies: 2
Views: 2375

Re: Add custom field to customer information

Thanks for your answer , i have one more question you linked version 5 manual, but i can see that chapter looks the same for v 6 The Customer dynamic fields available in v 6 cannot be used for what i need ? The customer mapping seems useful until i need a text field but how do i add multiple selecti...
by gibit
02 Jun 2018, 18:57
Forum: Help
Topic: Add custom field to customer information
Replies: 2
Views: 2375

Add custom field to customer information

Hi all
i do not understand how to add a custom field to customers user information.
I need to add a text field for Job Role
I have created the new dynamic field but i dont know how to show it together with address, email and other info

Can you please help?
thanks in advance
gibi
by gibit
02 Jun 2018, 16:10
Forum: Help
Topic: LDAP for Agents and compilation aborted
Replies: 5
Views: 2685

LDAP for Agents and compilation aborted

Hi all i'm trying to setup a new installation of OTRS 6 (6.0.7-01) on centos 7 , and i'm stuck at the LDAP configuration. I need to set up only agents authentication I'm tryin to follow all the advices from manuals and forums , but no way to have it working. My config is basically the same i used to...