Search found 4 matches

by savoir81
13 Oct 2017, 16:40
Forum: General
Topic: Close ticket in customer interface
Replies: 5
Views: 11650

Re: Close ticket in customer interface

Hi,

There is possibility to do this combining dynamic fields and generic agent.

It's easy, please PM me if you need suggestion.

Regards,
Savo
by savoir81
13 Oct 2017, 11:15
Forum: General
Topic: [SOLVED] - Superuser
Replies: 6
Views: 10457

Re: [SOLVED] - Superuser

Hi,

What about the search feature? Customer who are not allowed to access Customer Tickets page still have the option to search all company tickets?

Regards,
Savo
by savoir81
12 Oct 2017, 11:05
Forum: Help
Topic: Adding customer name in Customer ticket overview
Replies: 14
Views: 1277

Re: Adding customer name in Customer ticket overview

Hi Guys, I am having the same "problem". I would also like to insert 2 new columns, Customer ticket owner(not creator of the ticket, but the customer owner of the ticket) and Ticket creation date(Instead of ticket AGE). Is this possible to do it? Also when you said that the owner of all tickets is r...
by savoir81
10 Oct 2017, 17:59
Forum: General
Topic: Customer Ticket Overview add Ticket Creation date
Replies: 0
Views: 1000

Customer Ticket Overview add Ticket Creation date

Hi,

Is there any possibility to remove AGE column from Customer Ticket Overview page, and to substitute with Ticket Creation date?

Regards,
Savo