Search found 19 matches

by pidilandia
03 Sep 2018, 10:14
Forum: Help
Topic: error - OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10
Replies: 1
Views: 111

error - OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10

Hi, I have a problem with my OTRS, every 10/15 days the reception of mail is blocked and it present the following error messages: error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccou...
by pidilandia
23 Jul 2018, 12:48
Forum: Help
Topic: Solved Ticket
Replies: 3
Views: 147

Re: Solved Ticket

Do you have any more suggestions? I tried but when an email arrives with the ticket number as object the ticket is always reopened, how can I configure the ACL correctly?

Thank you very much
by pidilandia
23 Jul 2018, 11:27
Forum: Help
Topic: Solved Ticket
Replies: 3
Views: 147

Solved Ticket

Hi,
a solved ticket can be closed automatically after 48 hours and locked so that it can not be opened again, is this possible?

Thanks so much

PP
by pidilandia
23 Jul 2018, 11:17
Forum: Help
Topic: Statistics state
Replies: 1
Views: 118

Statistics state

Hi, is it possible to create a statistic to understand how many tickets have gone from a given state and how long have they been in that state? I give an example, I have a state called second level, I need to know how many tickets and which have passed from that state and how long they have stayed t...
by pidilandia
07 May 2018, 15:07
Forum: Help
Topic: Insert new Agent
Replies: 0
Views: 1744

Insert new Agent

Hi, I created a new operator, assigned to the 1 level group assigning a role, but when I go to manage a new call ticket, I can not find it in the list after entering the 1st level group, while the other agents are there. If the agent manages a ticket entered by email, he can manage it by going to th...
by pidilandia
07 May 2018, 12:59
Forum: Generale
Topic: Problema Operatori
Replies: 1
Views: 2683

Problema Operatori

Buongiorno, avrei la necessità di un consiglio. Ho creato un nuovo operatore, assegnato al gruppo corretto di primo livello, ma quando vado a gestire un ticket da nuova telefonata non lo trovo nell'elenco dopo aver inserito il gruppo 1°livello, mentre tutti gli altri ci sono. Se l'operatore prova a ...
by pidilandia
05 Mar 2018, 22:54
Forum: Help
Topic: Dynamic field tree in ticket zoom view
Replies: 5
Views: 431

Re: Dynamic field tree in ticket zoom view

Help, please!
by pidilandia
04 Mar 2018, 15:21
Forum: Help
Topic: Dynamic field tree in ticket zoom view
Replies: 5
Views: 431

Re: Dynamic field tree in ticket zoom view

Sorry but my English not very well. Now: Ticket Information Type: Incident Age: 1 d 3 h Created: 03/03/2018 10:16 Created by: User1 State: open Locked: lock Priority: low Queue: 1level CustomerID: CID1 Owner: User1 Category: Menu2 I want that category view all key: Menu::Menu1::Menu2
by pidilandia
04 Mar 2018, 14:40
Forum: Help
Topic: Dynamic field tree in ticket zoom view
Replies: 5
Views: 431

Re: Dynamic field tree in ticket zoom view

Can someone help me please?
by pidilandia
04 Mar 2018, 12:17
Forum: Help
Topic: Dynamic field tree in ticket zoom view
Replies: 5
Views: 431

Dynamic field tree in ticket zoom view

Hi,
I have a question, I have a dynamic field tree in Newticketphone:
KeyMenu
KeyMenu>KeyMenu1
KeyMenu>KeyMenu1>KeyMenu2
Is possible in Ticketzoomview (ticket Information) view all select?for exemple:
Menu::Menu1::Menu2
Now it is: Menu2
Thank you very much

PP
by pidilandia
20 Feb 2018, 10:16
Forum: Help
Topic: Add Customer User
Replies: 2
Views: 328

Re: Add Customer User

Thank you for your answer

I hoped it was possible!

so I can not deactivate either Username and Password?
by pidilandia
20 Feb 2018, 09:52
Forum: Help
Topic: Add Customer User
Replies: 2
Views: 328

Add Customer User

Hi,
I need to deactivate the mandatory field of the email address when a new Customer User is created because I could be contacted by a customer without an email address, do you think this is possible?
Thank you.

PP
by pidilandia
16 Feb 2018, 17:39
Forum: Help
Topic: Dynamic Fields - Dropdown
Replies: 0
Views: 291

Dynamic Fields - Dropdown

Hi,
I have enabled "Add empty value" in creation Dynamic Fields - Dropdown.
In the ticketphonenew tab can you make that if the field is mandatory that the empty cell can not be selected?

Thank you

PP
by pidilandia
04 Oct 2017, 11:01
Forum: General
Topic: OTRS 5 - Admin OTRS
Replies: 1
Views: 9168

OTRS 5 - Admin OTRS

Sometimes we have the Admin OTRS as the opener/owner, sometimes the agent name, how is that possible?

Thanks!

Pidi
by pidilandia
04 Oct 2017, 10:42
Forum: General
Topic: OTRS 5 - REPLY TO A TICKET
Replies: 1
Views: 9291

OTRS 5 - REPLY TO A TICKET

I use Email outbound in order to answer to a ticket. Using this function, the client didn’t receive the original request when i use Reply>empty answer.
Is it possible that he sees the original request after my answer?
by pidilandia
03 Oct 2017, 15:05
Forum: Generale
Topic: ORTS 5 - Visualizzare la richiesta originale nella risposta
Replies: 0
Views: 2195

ORTS 5 - Visualizzare la richiesta originale nella risposta

Buongiorno,
è possibile cliccando su -Reply- > empty answer far in modo che in coda alla mia risposta ci sia anche l'email l'originale?

Grazie a tutti e buona giornata.

Paolo
by pidilandia
19 Sep 2017, 16:01
Forum: Help
Topic: OTRS 5.0.13 TICKET IN MANAGEMENT
Replies: 5
Views: 511

OTRS 5.0.13 TICKET IN MANAGEMENT

When a ticket is managed by one user isn't blocked, so can happen that more people, in the same time, are managing the same ticket. Is that possible to avoid this situation?

Thanks

Pidi
by pidilandia
19 Sep 2017, 15:47
Forum: Help
Topic: OTRS 5.0.13 SPELL CHECKER
Replies: 2
Views: 330

Re: OTRS 5.0.13 SPELL CHECKER

jojo many thanks for your help, I have resolved enable in the browser spell checker, greetings!
by pidilandia
19 Sep 2017, 13:53
Forum: Help
Topic: OTRS 5.0.13 SPELL CHECKER
Replies: 2
Views: 330

OTRS 5.0.13 SPELL CHECKER

Hi,
I have a problem, my Spell checker is setup in german; is it possible to have it at least in english? how can I do it?

Thanks!

Pidi