Znuny and ((OTRS)) Community Edition

I suggest creating a Dynamic_Field which will be input an email address, and adding ticket notifications.

https://doc.otrs.com/doc/manual/admin/5 ... ifications
I hope that 'Additional recipient email addresses' meets your needs.

I added a ticket type dynamic field. but not sure how to make it a pop up link on menu bar.

As far as I know OTRS has no such function.

Hello. We need to provide end user with exporting csv file contains custom columns at when searching CMDB. I had setup in ITSMConfigItem::Frontend::AgentITSMConfigItemSearch as shown below. byclass.png ITSMConfigItemSearch.PNG In my expectation, cert::SerialNumber::1 should have been able to obtain ...

Thank you for your reply!

I tried your suggestion, but still returns null and I cannot get the correct response.
Since it can be searched on the web agent interface, I think there is a way to obtain via REST API.

I defined ITSM ConfigItem class 'Certificate' and REST web service. I want to search for certificates that will expire in the future with specifying date range by REST. When I post http request with json,I got a null ConfigItemIDs response though actually 10 items should match. Although I suspect th...

Hello, Everyone. OTRS has default ticket view that "Queue view" , "Service view", "Status view" and "Escalation view".That's fine. I'd like to add "Type view" in every agent interface, that can quickly access from Top(agent interface) > Tickets > &qu...

I've realized that our second system which restored from production backup is sending email.
I could not notice because of same email sender has.

Thank you for your advice.

It's my mistake.After updating new ITSM package 5.0.23, the problem is cleared.

Sorry, everyone.

It's my mistake.I'd not finished to update new ITSM package 5.0.23.

Problem is cleared after updating ITSM pkg.

Thank you for your reply.

I cannot change state because of I've already deleted the ticket
And I cannot find the troubled ticket in "ticket" table.

Hello.

In "infomation" sidebar inside the customer interface , DynamicField value is not shown.
DynamicField is not null and It's good to be shown in agent interface.

Is there bad configuration anywhere?

(Sorry,Japanease language)

Perhaps OTRS has no way to keep setting the sort key individually.

Hello. One of my agents recieved a email by event of NotificationPendingReminder that he has locked the ticket for a long time. The problem is that Notification still continue to send email despite he had unlocked the ticket. I(Admin) disabled the appropriate notification at the "Ticket Notific...

My process is below.(I replaced some field name due to my organization policy.) At the moment customer select DynamicField_LocationClass or Queue, immediately AJAX reload, and DynamicField_ITSMDecisionResult does not to be restricted. --- Activities: Activity-1227716d977eb146a6e3339c5179701f: Activi...

After updating OTRS to 5.0.23 , the problem is reproduced. ACL does not appropriately restrict options. I was updated to; OTRS-5.0.23 ITSMCore-5.0.15 ITSMIncientProblemManagement-5.0.15 ITSMConfigurationManagemanet-5.0.15 I found CVE-2010-4763. ( http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-201...

After Updating otrs to 5.0.22, this problem has disappeared.

Hello. I'm setup ACL configration like below. $Self->{TicketAcl}->{'04-restrict-ITSMDecision'} = { 'Possible' => {}, 'PossibleAdd' => {}, 'PossibleNot' => { 'Ticket' => { 'DynamicField_ITSMDecisionResult' => [ 'Approved', 'Rejected' ] } }, 'Properties' => { 'Frontend' => { 'Action' => [ 'CustomerTic...