Search found 18 matches

by ebaccini
15 Oct 2018, 09:50
Forum: General
Topic: Multiselect selected values separator as new line
Replies: 2
Views: 491

Re: Multiselect selected values separator as new line

no. nothing added, the dynamicfield is clean.
by ebaccini
08 Oct 2018, 20:11
Forum: General
Topic: Multiselect selected values separator as new line
Replies: 2
Views: 491

Multiselect selected values separator as new line

Hi,
I got a multiselect from db with several values, one selected the values comes in a single line separated by the charachters I decide in the dynamic field property page.
I was wondering if there's a way to change this separator to a "new line" (CR,LF). If so how to do it.

Thanks in advance.
by ebaccini
28 Feb 2018, 16:20
Forum: Generale
Topic: Processi
Replies: 3
Views: 10329

Re: Processi

solitamente no.

A meno che in ogni step tu non aggiunga un article che riporta i valori impostati. Puoi però metterli nella colonna "Ticket Information" per farli apparire in consultazione.
by ebaccini
12 Feb 2018, 18:24
Forum: General
Topic: Hide invalid customer from dropdown list
Replies: 14
Views: 1593

Re: Hide invalid customer from dropdown list

As you said it's perfectly working. My implementation have a huge lack of know-how. Thanks again for this help.
by ebaccini
12 Feb 2018, 18:19
Forum: General
Topic: Hide invalid customer from dropdown list
Replies: 14
Views: 1593

Re: Hide invalid customer from dropdown list

root wrote:Hi,
ebaccini wrote:

Code: Select all

#        CustomerValid          => 'valid_id',
This says which column OTRS should evaluate if a customer user is valid or not. With commenting this out all of your customer user in this table are valid.

- Roy
Thanks for the explanation.

I'll test it out.

Thank you
by ebaccini
12 Feb 2018, 18:08
Forum: Generale
Topic: Processi
Replies: 3
Views: 10329

Re: Processi

Buongiorno a tutti, ho iniziato a implementare i processi e funzionano, ho solo due domande: 1- come faccio a ricercare i processi terminati? dalla ricerca dei ticket non riesco a trovarli io, al termine del processo, ho settato il change_queue in una coda apposita "Processo1_closed" 2- come posso ...
by ebaccini
12 Feb 2018, 17:40
Forum: General
Topic: Hide invalid customer from dropdown list
Replies: 14
Views: 1593

Re: Hide invalid customer from dropdown list

Hi, this part # customer # CustomerID => 'customer_id', # CustomerValid => 'valid_id', is due to the fact that in the LDAP the CustomerValid field can assume a number of values, part of this values means that the user is not able to do "something". We've mapped this vales in a query that set valid_i...
by ebaccini
12 Feb 2018, 17:23
Forum: General
Topic: Hide invalid customer from dropdown list
Replies: 14
Views: 1593

Re: Hide invalid customer from dropdown list

hi, this is the customer part (and BTW thanks for the help). We use both back ends DB and LDAP (via crontab sync) #--------------------------------------------------------- # CUSTOMER TABLE FOR DATABASE BACKEND MANAGEMENT #--------------------------------------------------------- $Self->{CustomerUse...
by ebaccini
12 Feb 2018, 16:47
Forum: General
Topic: Hide invalid customer from dropdown list
Replies: 14
Views: 1593

Re: Hide invalid customer from dropdown list

Hi,
yes we import our customers from an LDAP and mark certain as INVALID thru the import. The problem is that if I mark some customer as INVALID via the CUSTOMER MANAGMENT INTERFACE is still selectable from the dropdown list.

I really don't know where to check...
by ebaccini
12 Feb 2018, 14:48
Forum: General
Topic: Hide invalid customer from dropdown list
Replies: 14
Views: 1593

Re: Hide invalid customer from dropdown list

hi,
thanks for the replys. OTRS 5 and the cache has been already cleaned.
:-/
This is a bit disappointing to me looks like my installation has a bug...
by ebaccini
08 Feb 2018, 13:45
Forum: General
Topic: Hide invalid customer from dropdown list
Replies: 14
Views: 1593

Re: Hide invalid customer from dropdown list

Or this question is too silly or is too difficult... :? I guess is the first case.

But I can't find a way to do it.

Noone want to help?
by ebaccini
05 Feb 2018, 18:35
Forum: General
Topic: Hide invalid customer from dropdown list
Replies: 14
Views: 1593

Hide invalid customer from dropdown list

hi,
i would like to hide the customer that are set as "invalid" from the dropdown "Customer User" list in "Compose New Phone Ticket" Agent interface.

There's a way to do it?

Thanks in advance.
by ebaccini
09 Nov 2017, 16:41
Forum: Generale
Topic: template tag linked ticket
Replies: 1
Views: 9298

Re: template tag linked ticket

salve,
se qualcuno fosse curioso ho trovato un workaround piuttosto carino per questo problema. Se avete installato TextAreafromDB potete tranquillamente settare una join query per trovare i linked item e poi puntare sul valore di questo dynamic field per il template.
by ebaccini
09 Nov 2017, 16:38
Forum: General
Topic: template tag linked ticket [solved]
Replies: 5
Views: 7341

Re: template tag linked ticket

Hi,
if everyone ever wanted to know I've found a nice workaround. If you have installed TextAreaFromDB DynamicField type you can manage to have the list of linked ticket via a simple join query. Starting from this you can point directly at this DynamicField_Value to fill your template.
by ebaccini
08 Nov 2017, 17:30
Forum: General
Topic: template tag linked ticket [solved]
Replies: 5
Views: 7341

Re: template tag linked ticket

reneeb wrote:You need to override the _Replace() method in Kernel/System/TemplateGenerator.pm. Check if your tag is present in the text and build the list then. You need to use Kernel/System/LinkObject.pm for that...
Ok thank you. I'll sort it out.
by ebaccini
08 Nov 2017, 14:23
Forum: General
Topic: template tag linked ticket [solved]
Replies: 5
Views: 7341

Re: template tag linked ticket

reneeb wrote:This can only be done with some development...
Hi,
thanks for your answer. Can you point me out on how to?
by ebaccini
07 Nov 2017, 12:58
Forum: General
Topic: template tag linked ticket [solved]
Replies: 5
Views: 7341

template tag linked ticket [solved]

Hi, OTRS beginner here. I would like to know if there's a way to list linked Tickets in a dynamic way in a template like the example here: Situation: Ticket 0001 with 3 linked ticket "normal" relationship (0002-0003-0004) Template: Hi, the ticket <OTRS_TICKET_TicketNumber> have this linked tickets: ...
by ebaccini
07 Nov 2017, 12:46
Forum: Generale
Topic: template tag linked ticket
Replies: 1
Views: 9298

template tag linked ticket

Salve, volevo sapere se esiste una maniera di listare su un template (quindi dinamicamente) gli oggetti linkati ad un tederminato ticket. Esempio giusto per chiarire: Ticket 0001 con linkati 3 ticket in relazione "normal" (0002-0003-0004) vorrei creare un template che riporti: Salve al ticket <OTRS_...