Hi Christian,
Many thanks for your reply. On FB OTRS Community someone told me to include „UserLogin = 1“ as additional Key:Value pair in the transition action, something I wouldn't have thought of so I like to share it here.
Peter
Search found 5 matches
- 13 Oct 2018, 15:24
- Forum: Help
- Topic: Process transition action: permission to ticket denied
- Replies: 3
- Views: 1886
- 13 Oct 2018, 08:21
- Forum: Help
- Topic: Process transition action: permission to ticket denied
- Replies: 3
- Views: 1886
Re: Process transition action: permission to ticket denied
Hi,
You mean that the customer to group relation includes the group of the queue? Because that is the case. Or do you mean something else by a process that doesn't has access to the queue?
You mean that the customer to group relation includes the group of the queue? Because that is the case. Or do you mean something else by a process that doesn't has access to the queue?
- 12 Oct 2018, 15:30
- Forum: Help
- Topic: Process transition action: permission to ticket denied
- Replies: 3
- Views: 1886
Process transition action: permission to ticket denied
Hello,
I am trying to change ticket type through a process transition action but in the log I see i cannot because permission to the ticket is denied.
Anyone knows what could be the reason?
Many Thanks
Peter
I am trying to change ticket type through a process transition action but in the log I see i cannot because permission to the ticket is denied.
Anyone knows what could be the reason?
Many Thanks
Peter
- 26 Jul 2017, 10:01
- Forum: Marketplace
- Topic: Custom printing development
- Replies: 2
- Views: 44086
Re: Custom printing development
any reasonable offering
- 26 Jul 2017, 09:41
- Forum: Marketplace
- Topic: Custom printing development
- Replies: 2
- Views: 44086
Custom printing development
Hello,
We would be needing something like this developed: viewtopic.php?f=62&t=35036&p=142095&hilit=print#p142095
so custom printing.
Pls reply and I can give all requiered detail.
Thanks
Peter
We would be needing something like this developed: viewtopic.php?f=62&t=35036&p=142095&hilit=print#p142095
so custom printing.
Pls reply and I can give all requiered detail.
Thanks
Peter