Search found 15 matches

by ronil21
26 Feb 2020, 19:33
Forum: General
Topic: Generic Agent cmd execution [Solved]
Replies: 14
Views: 4540

Re: Generic Agent cmd execution

Was exactly this. Thank you all. Hey, You're most likely just having a permission problem. touch /opt/otrs/testeping.log /opt/otrs/portal/bin/otrs.SetPermissions.pl CMD: /opt/otrs/ping.sh and get sure that the Generic Agent is having a match =). The apache log, as told already, will tell you if ther...
by ronil21
26 Feb 2020, 19:31
Forum: General
Topic: Generic Agent cmd execution [Solved]
Replies: 14
Views: 4540

Re: Generic Agent cmd execution

Roy, Was a permission problem in the log file of the script. I could solve changing the path to the file [root@srv-otrs otrs]# tail -f /var/log/httpd/error_log Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32 /opt/otrs/ping.sh: li...
by ronil21
26 Feb 2020, 18:38
Forum: General
Topic: Generic Agent cmd execution [Solved]
Replies: 14
Views: 4540

Re: Generic Agent cmd execution

There is no error on execution. However I've change now the directory where my script was. Now it is on "/opt/otrs" and now by cli with the OTRS user the script runs, but still is not working from the GenericAgent. [root@srv-otrs otrs]# su - otrs -c '/opt/otrs/ping.sh' [root@srv-otrs otrs]...
by ronil21
26 Feb 2020, 17:36
Forum: General
Topic: Generic Agent cmd execution [Solved]
Replies: 14
Views: 4540

Re: Generic Agent cmd execution

Interesting, with the OTRS user by cli is not working the script is not running. I will check that. But do you have some tip? Because the script theoretically already have the necessary permissions. 1078813 4,0K -rwxr-xr-x 1 otrs apache 56 Fev 21 22:19 ping.sh 5658149 0 -rw-r--r-- 1 otrs apache 0 Fe...
by ronil21
26 Feb 2020, 16:51
Forum: General
Topic: Generic Agent cmd execution [Solved]
Replies: 14
Views: 4540

Re: Generic Agent cmd execution

Yes, is the same command in both systems.
No, I didn't test the script using the otrs user by cli. I will try now and also try execute the command without the "/bin/sh" arguments.

Soon I will update this forum.


Thank you.
by ronil21
26 Feb 2020, 15:54
Forum: General
Topic: Generic Agent cmd execution [Solved]
Replies: 14
Views: 4540

Re: Generic Agent cmd execution

Hi Roy,

Attached an screenshot of the GenericAgent Configuration.


Thanks
by ronil21
23 Feb 2020, 01:27
Forum: General
Topic: Generic Agent cmd execution [Solved]
Replies: 14
Views: 4540

Generic Agent cmd execution [Solved]

Hi, I'm tring to run custom scripts by generic agents jobs on OTRS 6.0.26 in a CentOS system. However is not working. I've tried to disable firewall and selinux. I've already have checked the permissions on my script and the script file log. Both has the otrs user as owner and makes part of apache g...
by ronil21
23 Aug 2019, 19:30
Forum: Geral
Topic: Abrir vários chamados de uma só vez
Replies: 5
Views: 6696

Re: Abrir vários chamados de uma só vez

Olá tallesleonardo

Você poderia enviar um print de como ficou o seu processo?


Obrigado.
by ronil21
22 Aug 2019, 05:18
Forum: Geral
Topic: Permissões Insuficientes [Resolvido]
Replies: 2
Views: 4605

Re: Permissões Insuficientes [Resolvido]

Obrigado por responder fcasal. Sim, apliquei as permissões necessárias para o apache. Já nos logs, apareciam vários erros que para mim não faziam muito sentido. Dessa forma optei por restaurar um snapshot do servidor e refazer o processo de atualização. Após isso tudo funcionou normalmente. Provavel...
by ronil21
21 Aug 2019, 19:20
Forum: Geral
Topic: Permissões Insuficientes [Resolvido]
Replies: 2
Views: 4605

Permissões Insuficientes [Resolvido]

Boa tarde

Após atualizar do OTRS 5 para o 6 estou tendo o seguinte problema. Ao clicar no ticket para visualiza-lo aparece uma mensagem informando que não há permissão para utilização do modulo frontend.

Alguém já passou por isso?

Segue print em anexo.


obrigado.
by ronil21
18 Jul 2017, 15:13
Forum: General
Topic: OTRS 5 - Cronjobs
Replies: 6
Views: 7174

Re: OTRS 5 - Cronjobs

Hi,

I have the same problem.

Can you please detail how you've resolved the issue?


Thanks
by ronil21
18 Jul 2017, 15:07
Forum: General
Topic: OTRS does not automatically receive mail from mailbox
Replies: 3
Views: 9188

Re: OTRS does not automatically receive mail from mailbox

Hi,

I have the same problem.

Somebody can help us?

Thanks
by ronil21
13 Jul 2017, 15:20
Forum: Help
Topic: OTRS is not fetching mail automatically
Replies: 1
Views: 1378

Re: OTRS is not fetching mail automatically

Hi,

I have the same problem with otrs 5.

Somebody can help us?

Thanks
by ronil21
22 May 2017, 17:16
Forum: Tutoriais
Topic: Relatório de SLA (dúvida)
Replies: 2
Views: 40096

Re: Relatório de SLA (dúvida)

Bom dia Não se já resolveu seu problema, mas uma forma de fazer isso é fazendo a consulta no banco de dados. Segue query de exemplo: use otrs; select * from ticket where not escalation_time = 0; Essa query traz como resultado todos os tickets escalados, ou seja, que estourarão seus SLAs. OBS. Acredi...
by ronil21
22 May 2017, 17:11
Forum: Tutoriais
Topic: [Duvida] Zabbix + OTRS
Replies: 3
Views: 76606

Re: [Duvida] Zabbix + OTRS

Bom dia Não sei se já resolveram, mas eu contornei esse problema, configurando o agente genérico para fechar chamados que contivessem uma tag especifica. No meu caso, utilizo Centreon para monitoramento. Todos os alertas de incidentes contem a tag "Problem" no assunto e quando normaliza co...