Search found 8 matches

by helpdeskt4t
03 May 2017, 14:57
Forum: Help
Topic: Sorting Case
Replies: 11
Views: 968

Re: Sorting Case

I tried it, but it was not sorted out
I do not want the problem to be that it is not the business version...
by helpdeskt4t
03 May 2017, 12:14
Forum: Help
Topic: Sorting Case
Replies: 11
Views: 968

Re: Sorting Case

Thanks, I send to you the screenshoot

thanks
by helpdeskt4t
03 May 2017, 11:44
Forum: Help
Topic: Sorting Case
Replies: 11
Views: 968

Re: Sorting Case

Thanks, I created a filter on the object by setting up the mail header but i do not know how to sort the ticket in the correct case queue using the newly created filter

thank you
by helpdeskt4t
03 May 2017, 11:22
Forum: Help
Topic: Sorting Case
Replies: 11
Views: 968

Re: Sorting Case

I'm sorry again.
I need to know how to sort the ticket in the correct case queue using a single mail address with which you can open the tickets automatically and i have 3 different case queues

thank you so much
by helpdeskt4t
03 May 2017, 11:06
Forum: Help
Topic: Sorting Case
Replies: 11
Views: 968

Re: Sorting Case

Sorry but I have an urgent need :(
by helpdeskt4t
03 May 2017, 10:48
Forum: Help
Topic: Sorting Case
Replies: 11
Views: 968

Re: Sorting Case

up
by helpdeskt4t
03 May 2017, 10:09
Forum: Help
Topic: Sorting Case
Replies: 11
Views: 968

Sorting Case

Good morning to all: D

I'm new to the forum, I'm watching the program run, I set up the automatic creation of tickets at arrival on the mail, but sorting can only be done through different mailboxes or through the queue so you can do just one Tail cases?

Thank you
Alessio
by helpdeskt4t
03 May 2017, 10:02
Forum: Assistenza
Topic: Smistamento casi
Replies: 1
Views: 5970

Smistamento casi

Buongiorno a tutti :D sono nuovo del forum, sto guardando il funzionamento del programma, ho impostato la creazione automatica dei ticket direttamente all'arrivo delle mail, ma lo smistamento può essere fatto solo attraverso caselle mail differenti o attraverso la coda cosi ma a quel punto puoi fare...