Search found 9 matches

by lis9
15 Jul 2019, 11:06
Forum: OTRS Developers
Topic: Generic Agent Custom module
Replies: 1
Views: 526

Generic Agent Custom module

Hello! My use case is: when Target ticket is closed -> find parent ticket and change it's dynamic field. To achieve this I decided to write a custom module (my first module ever!). Module works as designed: takes TicketID passed by Generic Agent, searches for parent and changes parent's DF to desire...
by lis9
17 Sep 2018, 13:59
Forum: General
Topic: Application for leave process
Replies: 4
Views: 649

Re: Application for leave process

Between the steps of process there is a line called transaction. With transaction can be connected a transaction action. This transaction action is a place, where every changes in ticket can be made when changing process step.

DL
by lis9
16 Sep 2018, 13:43
Forum: General
Topic: Agent who created the ticket notification
Replies: 4
Views: 586

Re: Agent who created the ticket notification

reneeb wrote:
16 Sep 2018, 09:12
The notification won't be sent when the recipient is the agent who triggers the notification...
It's why I'm testing on three different agent acounts
Despite of restart, upgrade to 6.0.10, still haven't got solution. :(
Maybe this depends on some specific agent account notification settings?
by lis9
14 Sep 2018, 13:57
Forum: General
Topic: Agent who created the ticket notification
Replies: 4
Views: 586

Re: Agent who created the ticket notification

No signs of malfuncion in communication log. History of ticket looks like the event didn't occured.
I'll try to restart services including httpd at sunday (closest maintenance window).

Thank you very much for testing it for me :)
by lis9
13 Sep 2018, 11:57
Forum: General
Topic: Agent who created the ticket notification
Replies: 4
Views: 586

Agent who created the ticket notification

Hi all! I want to send a notification to agent who created the ticket. Since version 6 otrs has got such function. Unfortunately adding such option to notification causes no action at all in system. I'm sure otrs passes thru this definition, because when I add an specific agent name, notification wi...
by lis9
17 Jan 2018, 19:15
Forum: Help
Topic: Internal Server error on AgentTicketZoom
Replies: 6
Views: 1524

Re: Internal Server error on AgentTicketZoom

From my personal experience: if upgrading from 5.0.x using RPM in (for instance 6.0.3 version), this error always occurs. Solution is: following all migration steps, upgrading DB, plugins, e.t.c its enough to once again install the same RPM using --force option. It solves AgentTicketZoom.pm issue. I...
by lis9
15 Dec 2017, 11:36
Forum: Help
Topic: SLA Column in CustomerTicketOverview
Replies: 1
Views: 495

Re: SLA Column in CustomerTicketOverview

I've got the same problem, trying add MasterSlave status as dynamic field to CustomerTicketOverview grid.
Adding MasterSlave key with value 1 to Ticket::Frontend::CustomerTicketOverview###DynamicField config option doesn't work at all.
Any solution?
by lis9
19 Sep 2017, 11:55
Forum: Help
Topic: [PROBLEM] TimeAccounting 5.0.4 - Cannot modify or update timeaccounting period
Replies: 4
Views: 1189

Re: [PROBLEM] TimeAccounting 5.0.4 - Cannot modify or update timeaccounting period

Hello!
Same problem here: Otrs 5.0.22 and TimeAccounting module version 5.0.7
Additionally: Adding new user - webUI does not save preferences like show overtime or user description
by lis9
30 Aug 2017, 14:05
Forum: Help
Topic: Copy article body to new ticket article body
Replies: 2
Views: 662

Copy article body to new ticket article body

Hi all! I create a process that in the start action window contains an Article field. In the Transition Action I create a child ticket and I would like to rewrite the text from the Article field to the Body of the new ticket. My TicketCreate Config parameters are: ArticleType => note-internal Body =...