Search found 12 matches

by facundocaballe
09 May 2017, 20:27
Forum: Help
Topic: Problems restoring backup to new installation
Replies: 2
Views: 608

Problems restoring backup to new installation

Hi all. I made a new server for OTRS. Centos 7. Install the entire system and it works. The previous server was configured by someone else, and has no documentation of it. I backed up that environment, and now I try to restore it to the new server. But I have this error when I am running the restore...
by facundocaballe
26 Apr 2017, 16:16
Forum: Help
Topic: Default Services are not applying
Replies: 0
Views: 248

Default Services are not applying

Hello everyone. There is not much information about the Services configuration. Not even in the manual. Create all my services, and mark them as default services, but do not apply to users. Services.png This is an user, and services are not marked Services2.png Is there an option that does not come ...
by facundocaballe
25 Apr 2017, 18:23
Forum: Help
Topic: [SOLVED]Register new "Services" on a massive scale
Replies: 4
Views: 466

Re: Register new "Services" on a massive scale. Also assign the services to all users.

Hi all. To register the services, you have to make a document with this structure #! / Bin / bash Your -c "/opt/otrs/bin/otrs.Console.pl Admin :: Service :: Add --name (Name of your service) --parent-name (name of parent service, if apply)" otrs You can copy the line several times in the document, c...
by facundocaballe
21 Apr 2017, 22:49
Forum: Help
Topic: [SOLVED]Register new "Services" on a massive scale
Replies: 4
Views: 466

Re: Register new "Services" on a massive scale. Also assign the services to all users.

Root.

I've found this command

su -c "/opt/otrs/bin/otrs.Console.pl Admin::Service::Add --name ServiceA --parent-name Service1" otrs

I think you refer to this, with your answer. Well, now please, can you tell me how can i make massive addings of services?

Thanks in advanced.

Best Regards.
Facundo
by facundocaballe
21 Apr 2017, 21:07
Forum: Help
Topic: [SOLVED]Register new "Services" on a massive scale
Replies: 4
Views: 466

Re: Register new "Services" on a massive scale. Also assign the services to all users.

Root First of all, thanks for the answer. I did not understand very well the answer. I`ve found the otrs.Console.pl in the /bin directory. This is the content on it: use strict; use warnings; use File::Basename; use FindBin qw($RealBin); use lib dirname($RealBin); use lib dirname($RealBin) . '/Kerne...
by facundocaballe
21 Apr 2017, 20:09
Forum: Help
Topic: [SOLVED]Register new "Services" on a massive scale
Replies: 4
Views: 466

[SOLVED]Register new "Services" on a massive scale

Hello all. I am starting with OTRS in my area. I maked a Categories tree (Services) on paper, and now, i want to register it on OTRS. This task is very tedious, because i have to make it one on one. There is a way to register all the Services, making an import from an xls or something like that? The...
by facundocaballe
21 Apr 2017, 17:46
Forum: Help
Topic: [SOLVED] LDAP brings the whole tree of AD objects (Users, PCs, etc.)
Replies: 6
Views: 808

Re: LDAP brings the whole tree of AD objects (Users, PCs, etc.)

Hi all!

Well, you can solve this Post. Even i dont know yet how to filter by a group, the info that Wurzel and root gave me, works fine.

Thank all guys!
by facundocaballe
13 Apr 2017, 17:59
Forum: Help
Topic: [SOLVED] LDAP brings the whole tree of AD objects (Users, PCs, etc.)
Replies: 6
Views: 808

Re: LDAP brings the whole tree of AD objects (Users, PCs, etc.)

Guys.

I tryed the way Wurzel says, and it works.

AlwaysFilter => '(objectclass=user)(mail=*) <--- Only users, with asigned mails.

Now, can i do the same with Users in a Specific Group? What where the correct sentence to do it?

Thanks for everything.

Greetings.
Facundo
by facundocaballe
13 Apr 2017, 16:13
Forum: Help
Topic: [SOLVED] LDAP brings the whole tree of AD objects (Users, PCs, etc.)
Replies: 6
Views: 808

Re: LDAP brings the whole tree of AD objects (Users, PCs, etc.)

Wurzel.

Tnx for response.

The correct sentence will be AlwaysFilter => '(objectclass=user)(mail=*)(sn=*)',?

Otherwise, what is the correct form?

Thanks in advance.
Best Regards.
Facundo
by facundocaballe
13 Apr 2017, 15:20
Forum: Help
Topic: [SOLVED] LDAP brings the whole tree of AD objects (Users, PCs, etc.)
Replies: 6
Views: 808

Re: LDAP brings the whole tree of AD objects (Users, PCs, etc.)

Root. First of all, tnx for the quick response. I did this # CustomerUser # (customer user database backend and settings) $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'server.domain.com', BaseDN => 'OU=XXX,DC=********,DC=com', SSCOPE => 'sub', UserDN ...
by facundocaballe
12 Apr 2017, 21:23
Forum: Help
Topic: [SOLVED] LDAP brings the whole tree of AD objects (Users, PCs, etc.)
Replies: 6
Views: 808

[SOLVED] LDAP brings the whole tree of AD objects (Users, PCs, etc.)

HI. My name is Facundo, and i am noob on OTRS and the forum. Many of the OTRS setups maked me sweat, but the LDAP config was one of the worst for me. Now i have the LDAP sync, client list and LDAP auth, working. But, in my client list, appear every item in AD (servers, Pcs, Users, groups, etc.). I c...
by facundocaballe
27 Mar 2017, 22:11
Forum: ¿Cómo lo hago?
Topic: [How-To] Integración OTRS y LDAP
Replies: 23
Views: 8215

Re: [How-To] Integración OTRS y LDAP

Hola en el caso de la versión 5 el archivo config.pm no tiene esas lineas, donde puedo encontrar esa configuración? Hola que tal. Me pasa lo mismo que a Azazel. No encuentro donde colocar esta información. Intente ponerlo en cualquier linea del archivo Config.pm, y no me levanto el servidor. Volví ...