Znuny and ((OTRS)) Community Edition

Hello all, I have had some wonderful help on getting me this far. :D I have been able to edit CustomerTicketMessage.tt, namely the *text field, however, this presents the same "template" for each queue. Would it be possible to have a template per queue? I am not very good at coding, but so...

i know but him refers to a "template" in ticket generation. it does not exist out of box but you can customize CustomerTicketMessage.tt in order to populate ticket body with some text based on queue/service selected I have CustomerTicketMessage.tt open. Where abouts would I begin changing...

i know but him refers to a "template" in ticket generation. it does not exist out of box but you can customize CustomerTicketMessage.tt in order to populate ticket body with some text based on queue/service selected I have CustomerTicketMessage.tt open. Where abouts would I begin changing...

jojo wrote:you have to adjust the signatures for the queues (did you read the manual?)

I found it thanks to this. I've read sections of the manual. some parts are better than others

i know but him refers to a "template" in ticket generation. it does not exist out of box but you can customize CustomerTicketMessage.tt in order to populate ticket body with some text based on queue/service selected I have CustomerTicketMessage.tt open. Where abouts would I begin changing...

I have been messing around with templates. For some reason this always defaults to the bottom of the template. (I didn't type it) -- Super Support - Waterford Business Park 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA Email: hot@example.com - Web: http://www.example.com/ -- ...

Greetings all, I am configuring OTRS 5.0.x on CentOS 7. I've learned a lot on this journey. I am putting some of the final touches on my system. I want to create a customer ticket template to increase information provided during ticket generation. Looking through the admin tab on my system, I can't ...

switching everything to LDAP solved the problem. THANKS

I checked the syntax using the method you described and that's OK. I am seeing some anomalies in the error log. I believe some of the code I entered for LDAP is causing it. Message: Can't load backend module Kernel::System::Auth::ConnectAD! Why would the absence of that module cause the issue? Image...

Hello all, I recently installed OTRS 5.x.x on a CentOS 7 vm. Recently I added LDAP settings to the config.pm file. Then, I went to the customer page and was able to successfully enter. Next, I wanted to test the index.pl but when I went to browse out on a remote pc, I am prompted to download the fil...

I was able to get /otrs/installer.pl running! thank you for your input. During the installer, I am experiencing an issue with mariadb blocking my authentication. dbcheck.PNG Could anyone help me understand what I need to do to allow authentication? also, I'd like to configure windows AD authenticati...

Hello all, I have installed OTRS 5.0.19-02 on my CentOS 7 box. Here are some images of statuses. Daemon: otrsdaemon.PNG modules: modules.PNG My mariadb is also running. I can go to 'localhost' and see the confirmation page showing apache is working. Then when I try to navigate out to localhost/otrs/...

Hello all, I am trying to install OTRS on CentOS. I am new to OTRS and Linux. I'm trying to have the otrs daemon start with the otrs user. Do I need to create a otrs user account, or does the OTRS install include one? I use the command: su -c "/opt/otrs/bin/otrs.Daemon.pl start" -s /bin/ba...

jojo wrote:Ubunti, Debian, Suse... whatever

I have decided to move forward with CentOS 7.

thank you for the guidance.

I do not have too much experience with Linux.

I am interested in creating a new machine and starting from scratch. Which OS would you recommend for running the newest version of OTRS?

Would Linux Mint be appropriate?

I'd like too, but the newer versions do not support windows.

Can I create a statistic to see who closed a ticket?

I am using 3.3.3

nedmaj wrote:Hi,

I would suggest upgrade your OTRS version before asking such a question.

Could you point me in the direction for upgrading or any suggestions about it?

Hello all, We are currently running OTRS 3.3.3. I would like to have a template show up in the text box once the customer selects create ticket. Is this possible? I was able to create a template so managers could have ticket templates; however, I am failing to see the option to setup one for the cus...