Znuny and ((OTRS)) Community Edition

aeg

Hi, I am trying to list all accounted time for 2019, display all tickets (ticketlist) and accounted time on that tickets in the year 2019.Some tickets got accounted time in 2020 or 2018. The problem is when I choose e.g create article between x time then the tickets list up with all the accounted ti...

aeg

thank you root,

are there any process templates out there for the free version? (not Business version)

aeg

Hi Guys,

do you know if it is possible to create a template for the customer site?
e.g fo HR if there is a new employee hire?

aeg

ok thank you jojo.

Can I ask you one more thing,do you know the best method to forward http://exampe and https://example to https://example.company.com fqdn ?
we are using OTRS 6 and apache.

aeg

jojo wrote: ↑20 Sep 2018, 12:07 Check your Apache SSL Config and remove the Deny there

Hi jojo,

"Header always set X-Frame-Options DENY"

is it enough just to remove it, or should I put allow or something ?

aeg

Hi, I was activating ssl cert on my OTRS web, after that I can't view the content in the tickets. one of the errors are: "Error while parsing the 'sandbox' attribute: 'ms-allow-popups' is an invalid sandbox flag. in a frame because it set 'X-Frame-Options' to 'deny'." I enabled ths feature...

aeg

I am getting,
"otrs.Daemon.pl: Loaded DateTime::TimeZone::Atlantic::Reykjavik, which is from an older version (2017b) of the Olson database than this installation of DateTime::TimeZone (2013h)."

any ideas how to resolve the issue?

aeg

reneeb wrote:https://opar.perl-services.de/dist/ProductNews

Is it possible to have the product news column on the right side? below "Settings"

aeg

Hi zzz,

Do you know if there are any documentation to that module?

aeg

Hi,

Is anyone using any kind of Bulletin board for OTRS?
It would be nice to notice other Agents if there is going to be e.g. downtime of services.

aeg

Hi, I recently updated one of my dev server from OTRS 5.0.4 to 6.0.5. There are few changes that I notices. I was wondering if you know if it possible to sync user pictures from active directory to the display picture "avatar?" Also it would be nice to connect MS exchange to the OTRS calen...

aeg

Hi,

does OTRS stands for Open Technology Real Services or Open-source Ticket Request System?

aeg

Hi,

I'm curious how you guys make OTRS safe as possible?

aeg

Hi,

Is it possible to add Accounted time to reports?
I would like to add queue, accounted time and time period.

aeg

hi,

is it possible to change ticket notification for all agents?
some agent disable the check box in preferences so they wont receive emails.

Is it possible to check this box for other agent somewhere in admin area?

aeg

Hi, is it possible to get a report (or in search) list of time units for specified time in for one or many tickets?

aeg

Ist es möglich, dynamischen Filter für customerid im Themenbereich zu erstellen? Lass uns sagen, John Johnson senden eine E-Mail an meinen Posteingang und ich leite es an die OTRS E-Mail mit john@johnson.com in das Thema, dann OTRS wird John Johnson als Kunde des Tickets auf der Grundlage der E-Mail...

aeg

I have tried to create following postmaster filter without a luck.

filter condition : Subject look for value: (.*\@domain.com)
Set email headers : x-otrs-custmoerno set value:[***]

any ideas?

aeg

Is it possible to create dynamic filter for customerid in the subject area?

lets say John johnson send an email to my inbox and I forward it to the OTRS email with john@johnson.com in the subject, then OTRS will assign john johnson as a customer of the ticket based on the email in the subject.

aeg

I'm trying to set the config the system so it will always change "new" tickets to "open" after the first response of the ticket. e.g. note, owner update, queue update.

is this possible?

aeg

Hi, is it possible to change the font size and style for the whole system? (not only the text editor)

aeg

Do I have to modify the CustomerTicketMessage.tt ?

aeg

I'm looking for the "pending date" field like it is when you create a new phone ticket in the agent interface.

I want to add that to the customer interface.

aeg

When customers create tickets I want them to have the option to mark the ticket to pending.
is it possible to get the pending reminder on the customer interface?

I don't see it here -> Frontend::Customer::Ticket::ViewNew

aeg

I'm trying to create a dropdown dynamic field, with a list of the mysql users (customers) I'm running OTRS 5.0.4 when I follow these instructions: http://doc.otrs.com/doc/manual/otrs-business-solution/stable/en/html/dynamicfield-database.html "'Database' dynamic fields can be created the same w...

aeg

This is solved, the problem was the exchange server.

aeg

Always when I send email out in OTRS, the system address is always in cc. I haven't found the setting for this in the sysconfig, any ideas how to remove the cc address?

aeg

Hi,

I'm running a OTRS on a apache webserver, and I'm going to add godaddy ssl cert to it. are there any good tutorial out there to enable https?

aeg

I tried other Icons and it did work, thank you.

aeg

I tried to change fa folder to fa user-o, but it didn't change.

aeg

Hi,

I was wondering how to change the agent icons, can I somewhere see list of the "Fa-" icons that I can use?
Or can i input a custom image?

aeg

It's solved, I had contact with the Znuny.com support. Very good and fast support.

aeg

ok, I'm getting some "Znuny4OTRS-Repo 5.0.22 - Package not verified due a communication issue with verification server!" errors. if I want to do this "manually" should I create e.g. AgentTicketPhone_NEW.pm in /otrs/kernel/Modules, AgentTicketPhone_NEW.tt in /otrs/kernel/output/HT...

aeg

Ok, is it enough to copy AgentTicketPhone.pm and rename it and modify it?

aeg

Hi,

I would like to create another "AgentTicketPhone" site for specified agents, these agents have list of dynamic fields that they can ticked in.

is this possible?

aeg

I got the logon to work, but when the customer logs on to the customer site and create a ticket, there is no customer information. And the customer cant open the ticket "Permission denied"

aeg

I'm trying to make the "mail" authentication to work. when i try to log in as a Agent i get this error "Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid." I can log in as a customer, but there are no customer information for custome...

aeg

I'm testing multiple ldap backend authentication, and I came a cross that I login on another user in other domain if the user name was the same
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

should the problem resolve if I add "email" instead of 'sAMAccountName' ?

aeg

Basicly what I'm trying to say is I need to "mark" department(queue) when I create ticket and mark project there under (subqueue?) or is it better to just create a dynamic fields for all that? Then I need to be able to search for these field, based on project and department. hope you under...

aeg

I have 13 queues that I need to create, under each of those queue I need to create 22 subqueues.
That is 299 queue

that is too much.

do you have any other ideas how i can mark tasks instead of creating all thoses sub queues?

aeg

thank you

aeg

Hi, is it possible to encrypt the password information in config.pm file?

Search found 42 matches