Search found 19 matches
- 06 Nov 2018, 18:04
- Forum: Help
- Topic: [SOLVED]Error running SchedulerCronTaskManage after enter in daylight timezone
- Replies: 1
- Views: 1409
Re: Error running SchedulerCronTaskManage after enter in daylight timezone
Solved changing the OTRS Timezone to UTC and the timezone in my server
- 06 Nov 2018, 17:54
- Forum: Help
- Topic: [SOLVED]Error running SchedulerCronTaskManage after enter in daylight timezone
- Replies: 1
- Views: 1409
[SOLVED]Error running SchedulerCronTaskManage after enter in daylight timezone
My server have entered in daylight timezone. OTRS and my Debian is configured to America/Sao_Paulo After 11/4 I've started to received these errors: Nov 6 13:44:24 lannister OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerCronTaskManager-10[13852]: [Error][Kernel::System...
- 04 Dec 2017, 17:33
- Forum: General
- Topic: IO::Socket::SSL problems
- Replies: 0
- Views: 3272
IO::Socket::SSL problems
Hello, I've tried to upgrade my perl trought CPAN shell an it not worked well Now i've stop to receive mail from my default mailaccount, checking it into the logs i could see: [Mon Dec 04 13:18:07 2017] [error] [Mon Dec 4 13:18:06 2017] -e: To use SSL please install IO::Socket::SSL with version>=2.0...
- 01 Jun 2017, 15:02
- Forum: General
- Topic: Define CustomerID and SLA before answer a ticket
- Replies: 1
- Views: 1770
Re: Define CustomerID and SLA before answer a ticket
I'm trying to do it using ACL, but without success. The idea is when a ticket came to the agent queue the only option that he have is define the service and SLA under priority option. After this if the customer company is not filled, the agent must create the customer user. Is it possible? Screen Sh...
- 30 May 2017, 16:07
- Forum: General
- Topic: Define CustomerID and SLA before answer a ticket
- Replies: 1
- Views: 1770
Define CustomerID and SLA before answer a ticket
Is there a way to force my agents to fill the customer ID (for new customers) and fill the service and SLA fields before answer a ticket?
- 23 May 2017, 20:34
- Forum: General
- Topic: Clock 2 dial in OTRS 5
- Replies: 5
- Views: 2328
Re: Clock 2 dial in OTRS 5
Where can i modify the link of Customer User/Company? Usually in Kernel/Config.pm, maybe in a *.pm in Kernel/Config/Files/ and if you did not modified it until no in Kernel/Config/Defaults.pm (don't modify this file, copy relevant parts into Kernel/Config.pm I am trying to modify the click 2 dial o...
- 23 May 2017, 19:14
- Forum: General
- Topic: Clock 2 dial in OTRS 5
- Replies: 5
- Views: 2328
Re: Clock 2 dial in OTRS 5
By configuring/modifying the link of a value in the CustomerUser/Company mapping to sth. like call://[% Data.UserPhone %] is this possible. Which URL you have to create depends on your VoIP client. Where can i modify the link of Customer User/Company? I am trying to modify the click 2 dial old scri...
- 23 May 2017, 17:05
- Forum: General
- Topic: Clock 2 dial in OTRS 5
- Replies: 5
- Views: 2328
Clock 2 dial in OTRS 5
Hello,
I've found an old post of click2call using asterisk in otrs 3. It look pretty old. Is there some alternative to OTRS dial using asterisk?
Regards,
rangel
I've found an old post of click2call using asterisk in otrs 3. It look pretty old. Is there some alternative to OTRS dial using asterisk?
Regards,
rangel
- 12 May 2017, 20:56
- Forum: Help
- Topic: remove a queue from 7 days stats
- Replies: 3
- Views: 1628
Re: remove a queue from 7 days stats
but zabbix queue only had users permission. What permission are you ask for remove?
If i read right the Dashboard generic module source are only counting the open tickets, without checking the permission.
If i read right the Dashboard generic module source are only counting the open tickets, without checking the permission.
- 12 May 2017, 14:41
- Forum: Help
- Topic: remove a queue from 7 days stats
- Replies: 3
- Views: 1628
remove a queue from 7 days stats
Dear community, I have a zabbix server integrated with my OTRS oppening tickets to each issue through the otrs and zabbix API. It working perfect. but my 7 days stats now is useless, because it is counts each issue created by zabbix and the issues created by my customers. Is there a way to remove or...
- 30 Mar 2017, 16:40
- Forum: Help
- Topic: Bulk change of ownership
- Replies: 0
- Views: 1203
Bulk change of ownership
Dear admins, I've made some bulk updates in my tickets and all of then have changed to my ownership. I can find the last owner thought the database, but i can't find a way to give back the ownership to the last agent. I've tried to do it directly in database (no success) and looking for a command li...
- 10 Mar 2017, 14:23
- Forum: General
- Topic: Auto link a CI to a ticket
- Replies: 4
- Views: 3040
Auto link a CI to a ticket
Hello, I am using OTRS5.0.16 integrated with a Zabbix server trough the API to open and close a new ticket during an issue with my server. I wish to auto link a CI to this ticket( maybe using system monitoring) but i have no idea in how to connect the ticket to a CI in my CMDB. I've installed the Dy...
- 12 Feb 2017, 01:20
- Forum: Help
- Topic: Error on reply a ticket
- Replies: 5
- Views: 1931
Re: Error on reply a ticket
exactly, thanks, it is solved.
- 10 Feb 2017, 19:49
- Forum: Ajuda
- Topic: Erro ao responder no 5.0.16
- Replies: 1
- Views: 37077
Re: Erro ao responder no 5.0.16
Encontrei isso no log de erro do apache. ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017 Message: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info! RemoteAddress: 200.152.177.38 RequestURI: /otrs/index.pl Trace...
- 10 Feb 2017, 18:23
- Forum: Tutoriais
- Topic: Configurar e-mail de siada usando SMTP
- Replies: 2
- Views: 55967
Re: Configurar e-mail de siada usando SMTP
:) Muito obrigado pela informação. Para configurar um cliente de e-mail, você precisa inserir o endereço do servidor SMTP que é responsável pela entrega de seus e-mails. Felizmente, a configuração dos servidores SMTP é geralmente muito fácil - basta abrir o software cliente de e-mail e adicionar os...
- 10 Feb 2017, 18:20
- Forum: Help
- Topic: Error on reply a ticket
- Replies: 5
- Views: 1931
Re: Error on reply a ticket
I am using SMTP under google apps(G Suite). OTRS 5 had any changes in SMTP functions?
Thanks and Best Regards,
Rangel Sardinha
Thanks and Best Regards,
Rangel Sardinha
- 10 Feb 2017, 18:18
- Forum: Help
- Topic: Error on reply a ticket
- Replies: 5
- Views: 1931
Re: Error on reply a ticket
It's working fine in OTRS 4.0.6. Checking the logs when i've tried 5.06 i found this: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017 Message: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info! RemoteAddress: 20...
- 10 Feb 2017, 06:28
- Forum: Ajuda
- Topic: Erro ao responder no 5.0.16
- Replies: 1
- Views: 37077
Erro ao responder no 5.0.16
Bom dia pessoal. Migrei do 4.0.6 para latest 5.0.16 I can login, transfer ownership, designate customers, agent, but if I reply I get this error Posso logar. Transferir chamado. Designar cliente e agente mas se vou responder tenho esse erro Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri...
- 10 Feb 2017, 06:21
- Forum: Help
- Topic: Error on reply a ticket
- Replies: 5
- Views: 1931
Error on reply a ticket
I' ve migrated from 4.0.6 to latest 5.0.16 I can login, transfer ownership, designate customers, agent, but if I reply I get this error Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017 Message: Impossible to send message to: rangel@hsg.com.br . RemoteAddress: 200.152....