Znuny and ((OTRS)) Community Edition

Solved changing the OTRS Timezone to UTC and the timezone in my server

My server have entered in daylight timezone. OTRS and my Debian is configured to America/Sao_Paulo After 11/4 I've started to received these errors: Nov 6 13:44:24 lannister OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerCronTaskManager-10[13852]: [Error][Kernel::System...

Hello, I've tried to upgrade my perl trought CPAN shell an it not worked well Now i've stop to receive mail from my default mailaccount, checking it into the logs i could see: [Mon Dec 04 13:18:07 2017] [error] [Mon Dec 4 13:18:06 2017] -e: To use SSL please install IO::Socket::SSL with version>=2.0...

I'm trying to do it using ACL, but without success. The idea is when a ticket came to the agent queue the only option that he have is define the service and SLA under priority option. After this if the customer company is not filled, the agent must create the customer user. Is it possible? Screen Sh...

Is there a way to force my agents to fill the customer ID (for new customers) and fill the service and SLA fields before answer a ticket?

Where can i modify the link of Customer User/Company? Usually in Kernel/Config.pm, maybe in a *.pm in Kernel/Config/Files/ and if you did not modified it until no in Kernel/Config/Defaults.pm (don't modify this file, copy relevant parts into Kernel/Config.pm I am trying to modify the click 2 dial o...

By configuring/modifying the link of a value in the CustomerUser/Company mapping to sth. like call://[% Data.UserPhone %] is this possible. Which URL you have to create depends on your VoIP client. Where can i modify the link of Customer User/Company? I am trying to modify the click 2 dial old scri...

Hello,

I've found an old post of click2call using asterisk in otrs 3. It look pretty old. Is there some alternative to OTRS dial using asterisk?

Regards,

rangel

but zabbix queue only had users permission. What permission are you ask for remove?
If i read right the Dashboard generic module source are only counting the open tickets, without checking the permission.

Dear community, I have a zabbix server integrated with my OTRS oppening tickets to each issue through the otrs and zabbix API. It working perfect. but my 7 days stats now is useless, because it is counts each issue created by zabbix and the issues created by my customers. Is there a way to remove or...

Dear admins, I've made some bulk updates in my tickets and all of then have changed to my ownership. I can find the last owner thought the database, but i can't find a way to give back the ownership to the last agent. I've tried to do it directly in database (no success) and looking for a command li...

Hello, I am using OTRS5.0.16 integrated with a Zabbix server trough the API to open and close a new ticket during an issue with my server. I wish to auto link a CI to this ticket( maybe using system monitoring) but i have no idea in how to connect the ticket to a CI in my CMDB. I've installed the Dy...

exactly, thanks, it is solved.

Encontrei isso no log de erro do apache. ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017 Message: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info! RemoteAddress: 200.152.177.38 RequestURI: /otrs/index.pl Trace...

:) Muito obrigado pela informação. Para configurar um cliente de e-mail, você precisa inserir o endereço do servidor SMTP que é responsável pela entrega de seus e-mails. Felizmente, a configuração dos servidores SMTP é geralmente muito fácil - basta abrir o software cliente de e-mail e adicionar os...

I am using SMTP under google apps(G Suite). OTRS 5 had any changes in SMTP functions?

Thanks and Best Regards,
Rangel Sardinha

It's working fine in OTRS 4.0.6. Checking the logs when i've tried 5.06 i found this: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017 Message: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info! RemoteAddress: 20...

Bom dia pessoal. Migrei do 4.0.6 para latest 5.0.16 I can login, transfer ownership, designate customers, agent, but if I reply I get this error Posso logar. Transferir chamado. Designar cliente e agente mas se vou responder tenho esse erro Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri...

I' ve migrated from 4.0.6 to latest 5.0.16 I can login, transfer ownership, designate customers, agent, but if I reply I get this error Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017 Message: Impossible to send message to: rangel@hsg.com.br . RemoteAddress: 200.152....