Znuny and ((OTRS)) Community Edition

Got The Same issue.

Tried many thing. Only thing that works is changing OTRSTimeZone to UTC but it messes my dates in system.

Does anyone know what is wrong?

It poped UP when daylight saving time came to life in my timezone.

Hi. I've got question. I have two OTRS Instances. One is my production system, with many deleted records to keep everything up and running more smoothly. Also I have second database (archive), with all the data from the beginning. At some point, I've copied whole system to another machine. Now. I wo...

Hi. I need help. In any ticket there is Move field, when we click on it we can see all the queues, where we can move this ticket. What i need to achieve is to have there already selected queue where I'm. It was working like this in old otrs 2.3 by default as I remember. So for example. You have one ...

Solved by editing css only.

Needed variables and configuration in

Pagination.dt, Pagination.tt and Layout.pm

Well. I was hoping for some help here

RichText configuration found in Layout.pm.

Hi. I need to have option in Queue View and Zoom, or even only Zoom to see receiver address (mail to) from email. It's very important for me to see this since we are using multiple different filters in otrs for many queues, and need to see for what address e-mail was initialy sent by customer. Examp...

Is it possible to disable RichText editor on Notes Edit Page?
Plain Text body field is required by my users

Hi.

In Otrs6, in QueueView, or other views when there are many pages last page is shown like this: >|

We need to have last page number there (Just like on this forum) is it possible to enable this kind of pagination somehow ?


Thanks for any tips and advices for noobie

Hi.

My users are complaining about something like this:
In Article/Ticket Zoom there is history of past conversations.

If it's many messages there, Scroll bar shows to show all of them.
Users require to change this to resize frame to fit all of them without showing scroll bar. Is this possible?

Sometimes, we create ticket in otrs and send mail to user from otrs. When the user replies, it's in otrs. When doing scenario like this we've found problem like this: In QueueView (AgentQueueView) we can only see user replies, without our initial e-mail which we must see. In Ticket Zoom we Can see o...

Thank You.

Hi. I have working OTRS 6. Daemon is running for the whole time, everything is ok. My mail server has maintenance window/reset time everyday at the same hour, so it generate connection errors on otrs side So I would like to set OTRS to not get mails at all for this time. Befere I was using OTRS 2 wh...

in DB

Size of attachments /Space on Disk

basicly I think it's content_size from article_data_mime_attachment table.

But calculated for every queue.

Hi. This is simple question, basicly for someone who knows where in database are proper information.

I need to get list of queues with summarized sizes of them.

postmaster 5GB
some other one 10GB,

etc.

Simple sql query will be enough, but do someone know what to get from DB ?

Well i was hoping for more help

Solution is here in file:
Kernel/Output/HTML/FilterText/URL.pm

There is function to shorten URLs, and changing number of characters there solved the issue.

Solved

I've got QuickClose from Zuny
and something that hides Business version advertisements.
That's all

After removing them - still the same.

Sorry for question flooding today. Hope it's the last :) Most of actions like Replying etc for Article Popups new window with Action to do. Is it possible easily to switch it to show them in the same window (_self) ? Something like: NewTicketInNewWindows but for all other Actions, not only for Ticke...

There is no such link.
What are omps?

Hi. In Articles all long links are Cut to some number of signs followed by [..] how to disable this function? I need full links there. I've found this Max => 20, # max 20 chars flowed by [..] in Layout.pm in Ascii2Html settings but changing this doesn't change anything in displaying (or maybe I need...

On Any Resolution, FullHD or any lower (normal notebook resolutions)
Any Browser

Hi. On new versions of otrs on Ticket Queue View (AgentTicketQueue) (large View) Instead of normal Action Menu, we have this always hidding hamburger menu. ham1.jpg And when we click on it - ham2.jpg Is there a easy way (Some CSS modification or maybe even som SysConfig parameter) to disable it, and...

Hi. In OTRS6 I've got toolbar with Responsible and Locked Tickets at the top of otrs interface page. As Admin I can see this icons. But as regular Agent I can't see them. I would like to enable this to all or specified users. How to do this? Frontend::ToolBarModule###190-Ticket::TicketLocked is enab...

Well.

It looks like:
Maint::Ticket::FulltextIndex --rebuild

Helped. now I see everything ok.

Maybe this is unconnected, but in AdminLog i Can see:

OTRS-CGI-10 Need GroupName!

Yeah, Tried That. Nothing.

I have access to all my Queues, and can do everything correctly.

I just cannot see them in this View. I should be able to see them, even blinking if that will be set.
But here ... absolutely nothing.

Searching all the settings but ... nothing.

Hello. I've upgraded OTRS from 5 to 6 and in AgentTicketQueue I've had all queues for Agent with RW right. Now I see nothing. Could someone help me to find which parameter is in OTRS6 to restore them? It is currently: https://image.ibb.co/nmhK9H/otrs_new.jpg Was: https://preview.ibb.co/jXD4bx/otrs_o...

Where should I looks for these build in screens?

I was wandering, maybe I should write new Module, and just attach it in file somehow.
And Also copying this file to Custom directory should be pretty much Upgrade proof is there will be no changes in variables, data blocks etc.

Hello. I'm fighting with migration from OTRS 2.3 to newest one available right now. I've already successfully updated database and files and system works. But my client used on 2.3 customly created views, and i have to somehow move them to new version. In 2.3 it was pretty easy, but now I've got stu...