Znuny and ((OTRS)) Community Edition

at this point i would recommend 2 things (i followed this recomendation from people who support this forum) 1) install otrs somewhere else - some stable version 5 or 6 and try to replicate 2) if this still a problem - i would screen cast it and try to contact otrs vendor or znuny support (for exampl...

hello,
have you tried to check the logs of otrs? can you screen cast a video?
do you have any plugins installed? or is it a vanile otrs?

thanks!

was doing additional tests and faced this error

Hello i need your advice or maybe somebody has faced somthing similar.. long story short - i have built a simple process flow, where i have a central activity with 3 dialogues - based on selected transition agent can go to next activity and so on.. i have a drop down DF which i have used for transit...

Hi, You talking about the event TicketCustomerUpdate and using the customer interface. The TicketCustomerUpdate is thrown when an agent update the customer user of a ticket. There's no action in the customer interface which triggers this event. - Roy okay, is there any page where i can read about e...

this is the even which works - TicketCreate + several filters based on my process form (i have tested it and when I select smth else not mentioned if this even notification settings - it does not work) TicketCreate.JPG this is the even TIcketCustomerUpdate with no additional filters (i have tested i...

Hi, Which other events besied TicketCreate does not work? - Roy Hello, i tried TicketCustomerUpdate and TIcketPriorityUpdate (being logged in as cusotmer and from cusotmer's interface) - my test email was not sent when these events were involved I understand that i may do smth wrong, maybe you can ...

Hello, problem i have faced so i have an easy process flow - customer (hr) sends info though easy form - name, department, location (dropdown) i have created an even notification - TicketCreate + location=JC - this one works, sends email and everyhting is ok but when I try any other event it just do...

привет! столкнулся со странным поведением process management flow! никак не могу понять где кроется причина и как чинить суть forForum.JPG в activity 1 у меня 3 диалога - в каждом из них один и тот же dynamic field типа дроп даун и соотствественно при помощи ACL я сделал так чтоб при выборе из этого...

what do you want to achieve? Why do you use negated filters? Hello i would like to move incoming to OTRS emails to different queues based on criterias for example if in a subject some word is mentioned, it should go to some exact Q, not the default one in generally i need to know how these filters ...

Hello, I stuck with filters, i guess the answer is very obvious but i have not found it yet this set of criteria works (the email goes to another Q + new responsible agent) works.JPG this set does not work at all! i tried other ways, it seems like it does not want to work when criteria is more than ...

Привет!
подскажите
у меня process flow - hr заполянет имя, фамилию, start date (динамическое поле) и сабмитает тикет в айтишный кью
как можно сделать так чтоб во время сабмита система сама добавляла агента нового based on start date в календарь? в данный момент делается это руками

заранее спасибо!

Hello guys (dear moderator, I think i have created such topic in a wrong place, sorry =( ) I have a process where HR puts info of a new hire, a start date (a dynamic field) and other info - how this info automatically appear in the Calendar? can you please advise? is it possible to do with sysconfig...

1. Почты агента и клиента по тикету одинаковые? 2. Скриншот уведомления и истории тикета нужен почта клиента одна, а уведомление я хочу слать не агенту в отрс, а вообще на external имейл (у меня почта яху там стоит сейчас) версия отрс 4 event - TicketCreate у меня почемуто не отсылаются уведомления...

alexus wrote:Привет!
Вот - http://otrs.ru/forum/viewtopic.php?f=4&t=1605
В 95% cлучаев помогает

не сильно помогло - вы видимо не поняли суть вопроса
а просто давать ссылку на инструкцию - спасибо,у меня есть такая на англ языке

всем привет! нужна помощь или совет действие - customer создает process ticket, заполняет dynamic fields я могу както отсылать уведомления при создании таких тикетов на какойто имейл гугл \ яху? я создал на ивент CreateTicket уведомление, но даже оно не срабатывает и ничего не отсылает подскажите по...

hello guys, i have checked Help topics before i opened this one and did not find any useful info/advice/solution/idea for myself :shock: what happens - otrs customer creates a process ticket filling several dynamic fields what i want else - i would like a notification to be sent to some google/yahoo...

Hello guys, so question - i have created a process with several dialog each dialog is sending some email from one otrs user to another (you know how it works) is there any way to add templates for it? so I could select the ready text and send it to another person withing otrs process checked google ...

process id -> activity id -> activity dialog id = success

i think once you create a proper acl for a process, you will get the idea how it works! so from your words it should look like this: <acl> <conditions> -process ID check -activity check (we know that one activity can have several activity dialogs) -activity dialog check -some dynamic field check </c...

thanks first thing that i have noticed - we are talking about the process ticket and ACL - i do not see any "catching" of process id / activity id / activity dialog id - all these things should be in ACLs could you please try that? since we need to CATCH maximum criterias in order to make ...

hey man
can you give screenshots of each acl and put them in the correct order one by one? like a diagram

jojo wrote:the size is fixed, if more data needs to be displayed kilck on the +

thanks for your reply
then another quick question - when in process i go to dialog and send any email inside the process, is there any way to add templates?
i did not find anything like that in google =(

hello,

could you please advise how i can change the sizes of these widgets?
i have added them in sysconfig, these are dynamic fields widgets in ticket, agent view

many thanks in advance

Hello guys, here is my question.. for example i have a dialog in the created process and it has 7 dynamic filds that customer will fill in using the Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicFieldGroups i devided them to groups (1st - 5 fields and 2nd - 2) and as a result from the agen...

Вот наше демо - http://demo.radiantsystem.com Помочь можем мы в реализации ваших задач, пишите в личку Ваши координаты, свяжемся, обсудим условия. Если же у вас нет бюджета на развитие системы, то бесплатно обучать разработке - это не наш профиль 8) вы переоцениваете себя и недооцениваете мои возмо...

alexus wrote:У нас большой опыт по реализации HR-процессов на нашем клиентском портале. По вашей задаче - нужен кустом без вариантов

можно больше деталей \ примеров \ ссылок ? я немного не понял ваш ответ и как он мне может помочь...
спасибо!

всем привет форумчане! подскажите кто что может! я делаю process flow, суть такова - HR шлет письма с инфой о новых пользователях на наш helpdesk, он из dropdown выбирает его position, а каждая позишн несет за собой около 15-20 variables with values (ну типа скайп - да, спарк - нет , и тд)...еще мой...

Hey guys, i need help i need to create some process flow for HR and i have about 20 positions each position has about 10-15 variables with info (all text), which I wanna appear for the one, who gets an email from HR. one way of implementing this is ACL, but it would take much time... :( is there any...

Hi, what about the documentation? http://otrs.github.io/doc/manual/admin/stable/en/html/customization.html#acl-reference Florian hey! i have that info and it is not a complete one! for example: Frontend => { Action => ['AgentTicketPhone', 'AgentTicketEmail'], } - during my tests I found another act...

Hello gentlemen! I have started working with OTRS a year and a half ago. ACL is the most interesting thing for my and my business, it helps me much! :) But still i have a feeling that i do not have a full list of options and actions that can be used during ACL creation could anybody share with me th...