Search found 7 matches

by amka
26 Jun 2018, 10:03
Forum: Help
Topic: Upgrade 5.0.24 to 6.0.8 fail Requirement check
Replies: 5
Views: 8317

Re: Upgrade 5.0.24 to 6.0.8 fail Requirement check

Hi, Thank you for the suggestion. I think I have identified the problem: I had to uninstall all non-OTRS supplied packages. After that, installation went through without issues. Of course, I am now faced with other issues - like: Cannot open existing tickets. Give internal server error. currently in...
by amka
22 Jun 2018, 14:47
Forum: Help
Topic: Upgrade 5.0.24 to 6.0.8 fail Requirement check
Replies: 5
Views: 8317

Upgrade 5.0.24 to 6.0.8 fail Requirement check

Hi, Had version 5.0.24 running fine. Installed 6.0.8 through RPM (as per instructions in admin manual). Running (as otrs) scripts/DBUpdate-to-6.pl stop during requirement check: Migration started ... Checking requirements ... Requirement check for: Check framework version ... Requirement check for: ...
by amka
04 Jan 2017, 13:23
Forum: Help
Topic: Backend ERROR: OTRS-CGI-89 (AdminContactWithData)
Replies: 5
Views: 2191

Re: Backend ERROR: OTRS-CGI-89 (AdminContactWithData)

For information:
The error appeared after upgrade from Free to Business Solution.
Ended up 'hiding'/disable the menu option ...

Rgrds
by amka
02 Jan 2017, 14:20
Forum: Help
Topic: Backend ERROR: OTRS-CGI-89 (AdminContactWithData)
Replies: 5
Views: 2191

Backend ERROR: OTRS-CGI-89 (AdminContactWithData)

After upgrading from Free to Business version, a new menu item appear under tickets: Edit Contacts with data Clicking this, end up in error: Backend ERROR: OTRS-CGI-89 Perl: 5.16.3 OS: linux Time: Mon Jan 2 13:14:27 2017 Message: No sources found, at least one 'Contact with data' Dynamic Field must ...
by amka
16 Dec 2016, 16:05
Forum: Help
Topic: Update ITSMCore 5.0.14 to 5.0.15 Fail
Replies: 4
Views: 1659

Re: Update ITSMCore 5.0.14 to 5.0.15 Fail

Thank you very much.
Issue solved.
by amka
15 Dec 2016, 15:19
Forum: Help
Topic: Update ITSMCore 5.0.14 to 5.0.15 Fail
Replies: 4
Views: 1659

Re: Update ITSMCore 5.0.14 to 5.0.15 Fail

That makes sense - but I did not do that on my test system and did not have any issues there. Of course, I have more packages on test system. And I actually think, my test system is/was 5.0.13 as this is the first packages I installed - later upgraded to 5.0.14 packages and then 5.0.15. How do I see...
by amka
15 Dec 2016, 14:44
Forum: Help
Topic: Update ITSMCore 5.0.14 to 5.0.15 Fail
Replies: 4
Views: 1659

Update ITSMCore 5.0.14 to 5.0.15 Fail

Using Free version 5s with only GeneralCatalog, ITSMCore and FAQ currently installed. I first updated package GeneralCatalog 5.0.15 - and now want to update ITSMCore from 5.0.14 to 5.0.15 When I do that, ITSMCore say it require GeneralCatalog 5.0.15 - and as I have this version already, it should be...