Znuny and ((OTRS)) Community Edition

Buenas, He añadido un nuevo tipo de enlace para los CIs y estoy intentando realizar el recalculo del estado incidente, me explico: Cuando a un elemento le pongo estado incidente quiero que los elementos enlazados con este conviertan su estado en "warning", para ello hay que modificar el pa...

Hi,

Sorry for my english, I'm not native.

I'm in OTRS 5 and I don't have the otrs.ITSMConfigItemDelete.pl file. I want to delete all configitem and I don't know how I do it.

Any idea?

A lot of thanks

Jose Luis

I want to prevent certain attachments from being added to OTRS (.exe, .sh for example)

Hi,
I would like to know how I can disable certain types of attachments, there are certain file extensions that I want to disable.
It's possible?
Can somebody help me?
Thanks,
Regards

Hi, Sorry for my English, i'm not native. Is possible when you create a ticket from email that you link automatically this ticket to a ci with postmaster filters? I don't know if i explain correctly. I would like to know if is possible link automatically a ticket with a CI when a email arrives to OT...

i want to add a second search because i want to search in all the configitems without select a class.
I can add other tab in the "CMDB" tab but i can't call other file to configure a second search.
Can anybody help me?
Thanks!