Search found 15 matches

by mferraz
29 Apr 2020, 20:52
Forum: General
Topic: "Need From! " - otrs 6.0.27
Replies: 8
Views: 2362

Re: "Need From! " - otrs 6.0.27

So, is not a bug on the release version, is just a "ancient" module that is incompatible with the versions higher that 6.0.24, I just needed to remove the Custom files created by that module, and the issue disappeared.
by mferraz
29 Apr 2020, 20:05
Forum: General
Topic: "Need From! " - otrs 6.0.27
Replies: 8
Views: 2362

Re: "Need From! " - otrs 6.0.27

Ok, It seems that I've found the bug, and I could now reply to the email:

The directory Custom contains deprecated code, is it possible that this files are rewritten after doing a Reinstall on modules?
by mferraz
29 Apr 2020, 19:09
Forum: General
Topic: "Need From! " - otrs 6.0.27
Replies: 8
Views: 2362

Re: "Need From! " - otrs 6.0.27

Ok, I've compared AgentTicketCompose.pm and it seems that the method to get the From has changed from the post on the form to a query On 6.0.24: # get params my %GetParam; for ( qw( From To Cc Bcc Subject Body InReplyTo References ResponseID ReplyArticleID StateID ArticleID IsVisibleForCustomerPrese...
by mferraz
29 Apr 2020, 16:41
Forum: General
Topic: "Need From! " - otrs 6.0.27
Replies: 8
Views: 2362

Re: "Need From! " - otrs 6.0.27

Hi.

I'm getting the same behavior on 6.0.28 version.
by mferraz
27 Apr 2020, 10:32
Forum: General
Topic: Message: Need module!
Replies: 4
Views: 1629

Re: Message: Need module!

Hi, tks for your reply. I've tried that, but without any luck, the error still persists when opening a ticket on AgentTicketZoom: Message: Need module! RemoteAddress: RequestURI: /otrs/index.pl?Action=AgentTicketZoom;TicketID=702220 Traceback (15475): Module: Kernel::System::Main::Require Line: 76 M...
by mferraz
25 Apr 2020, 14:32
Forum: General
Topic: Module FAQ Error
Replies: 7
Views: 2130

Re: Module FAQ Error

I also want to get rid of the same module, check if you have any entrance to FAQ module on System Configuration (it's the next thing that I will try after solving the BUG with "Need From" on 6.0.27.
by mferraz
24 Apr 2020, 17:56
Forum: Help
Topic: otrs 6.0.24 memory leak
Replies: 4
Views: 1281

Re: otrs 6.0.24 memory leak

I've checked it :)
On that I've installed a monit and a config to do a reload on the server every time the memory is over 90% of usage on every 5 cycles.
The server have 8Gb of RAM.
by mferraz
24 Apr 2020, 17:49
Forum: General
Topic: "Need From! " - otrs 6.0.27
Replies: 8
Views: 2362

Re: "Need From! " - otrs 6.0.27

And there, the full log: Backend ERROR: OTRS-CGI-15 Perl: 5.26.1 OS: linux Time: Fri Apr 24 15:48:09 2020 Message: Need From! RemoteAddress: RequestURI: /otrs/index.pl Traceback (21832): Module: Kernel::System::Ticket::Article::Backend::Email::ArticleSend Line: 241 Module: Kernel::Modules::AgentTick...
by mferraz
22 Apr 2020, 18:02
Forum: Help
Topic: otrs 6.0.24 memory leak
Replies: 4
Views: 1281

Re: otrs 6.0.24 memory leak

I'm using 2.0.10-2ubuntu3.18 version of mod_perl on Ubuntu 18.0.4.
by mferraz
22 Apr 2020, 10:56
Forum: General
Topic: "Need From! " - otrs 6.0.27
Replies: 8
Views: 2362

Re: "Need From! " - otrs 6.0.27

Hi Thanks for your reply I've tried to remove all addons, but the error do still persists. To upgrade to otrs 6.0.27, I've done just a clean unpack and moved the article fs storage, and configuration files like the ZZZAuto and Config.pm, and a reinstall of all packages. After that I've tried to remo...
by mferraz
21 Apr 2020, 20:42
Forum: General
Topic: "Need From! " - otrs 6.0.27
Replies: 8
Views: 2362

Re: "Need From! " - otrs 6.0.27

This is even more strange because I can send a email if I use the AgentTicketEmail, this only happen on AgentTicketCompose when replying to a mail ticket.
I've compared the configuration on a clean install and there's nothing really different on System Configuration.
by mferraz
21 Apr 2020, 19:05
Forum: General
Topic: Message: Need module!
Replies: 4
Views: 1629

Re: Message: Need module!

Thanks for your reply, it's a single one.
by mferraz
21 Apr 2020, 18:00
Forum: General
Topic: Message: Need module!
Replies: 4
Views: 1629

Message: Need module!

Hi. I keep getting this on the error log: "Message: Need module!" Is there any way to get the name of the needed module? Full log: "Message: Need module! RemoteAddress: 192.168.5.100 RequestURI: /otrs/index.pl?Action=AgentTicketQueue;QueueID=128;View=Small;Filter=Unlocked;;SortBy=Age;...
by mferraz
21 Apr 2020, 17:28
Forum: Help
Topic: otrs 6.0.24 memory leak
Replies: 4
Views: 1281

otrs 6.0.24 memory leak

Hi

It seems that apache is consuming all the memory available with OTRS, and I've tried with and without prefork.
Any tip on this?
by mferraz
20 Apr 2020, 02:40
Forum: General
Topic: "Need From! " - otrs 6.0.27
Replies: 8
Views: 2362

"Need From! " - otrs 6.0.27

Hi. After upgrading to version 6.0.27, I'm getting the message "Need From!" when replying to a email ticket on this being impossible to send the message. This issue doesn't occur on version 6.0.24 but seems to be happening from version 6.0.26 (didn't try with 6.0.25). Is there any new sett...