Search found 15 matches
- 29 Apr 2020, 20:52
- Forum: General
- Topic: "Need From! " - otrs 6.0.27
- Replies: 8
- Views: 2362
Re: "Need From! " - otrs 6.0.27
So, is not a bug on the release version, is just a "ancient" module that is incompatible with the versions higher that 6.0.24, I just needed to remove the Custom files created by that module, and the issue disappeared.
- 29 Apr 2020, 20:05
- Forum: General
- Topic: "Need From! " - otrs 6.0.27
- Replies: 8
- Views: 2362
Re: "Need From! " - otrs 6.0.27
Ok, It seems that I've found the bug, and I could now reply to the email:
The directory Custom contains deprecated code, is it possible that this files are rewritten after doing a Reinstall on modules?
The directory Custom contains deprecated code, is it possible that this files are rewritten after doing a Reinstall on modules?
- 29 Apr 2020, 19:09
- Forum: General
- Topic: "Need From! " - otrs 6.0.27
- Replies: 8
- Views: 2362
Re: "Need From! " - otrs 6.0.27
Ok, I've compared AgentTicketCompose.pm and it seems that the method to get the From has changed from the post on the form to a query On 6.0.24: # get params my %GetParam; for ( qw( From To Cc Bcc Subject Body InReplyTo References ResponseID ReplyArticleID StateID ArticleID IsVisibleForCustomerPrese...
- 29 Apr 2020, 16:41
- Forum: General
- Topic: "Need From! " - otrs 6.0.27
- Replies: 8
- Views: 2362
Re: "Need From! " - otrs 6.0.27
Hi.
I'm getting the same behavior on 6.0.28 version.
I'm getting the same behavior on 6.0.28 version.
- 27 Apr 2020, 10:32
- Forum: General
- Topic: Message: Need module!
- Replies: 4
- Views: 1629
Re: Message: Need module!
Hi, tks for your reply. I've tried that, but without any luck, the error still persists when opening a ticket on AgentTicketZoom: Message: Need module! RemoteAddress: RequestURI: /otrs/index.pl?Action=AgentTicketZoom;TicketID=702220 Traceback (15475): Module: Kernel::System::Main::Require Line: 76 M...
- 25 Apr 2020, 14:32
- Forum: General
- Topic: Module FAQ Error
- Replies: 7
- Views: 2130
Re: Module FAQ Error
I also want to get rid of the same module, check if you have any entrance to FAQ module on System Configuration (it's the next thing that I will try after solving the BUG with "Need From" on 6.0.27.
- 24 Apr 2020, 17:56
- Forum: Help
- Topic: otrs 6.0.24 memory leak
- Replies: 4
- Views: 1281
Re: otrs 6.0.24 memory leak
I've checked it
On that I've installed a monit and a config to do a reload on the server every time the memory is over 90% of usage on every 5 cycles.
The server have 8Gb of RAM.
On that I've installed a monit and a config to do a reload on the server every time the memory is over 90% of usage on every 5 cycles.
The server have 8Gb of RAM.
- 24 Apr 2020, 17:49
- Forum: General
- Topic: "Need From! " - otrs 6.0.27
- Replies: 8
- Views: 2362
Re: "Need From! " - otrs 6.0.27
And there, the full log: Backend ERROR: OTRS-CGI-15 Perl: 5.26.1 OS: linux Time: Fri Apr 24 15:48:09 2020 Message: Need From! RemoteAddress: RequestURI: /otrs/index.pl Traceback (21832): Module: Kernel::System::Ticket::Article::Backend::Email::ArticleSend Line: 241 Module: Kernel::Modules::AgentTick...
- 22 Apr 2020, 18:02
- Forum: Help
- Topic: otrs 6.0.24 memory leak
- Replies: 4
- Views: 1281
Re: otrs 6.0.24 memory leak
I'm using 2.0.10-2ubuntu3.18 version of mod_perl on Ubuntu 18.0.4.
- 22 Apr 2020, 10:56
- Forum: General
- Topic: "Need From! " - otrs 6.0.27
- Replies: 8
- Views: 2362
Re: "Need From! " - otrs 6.0.27
Hi Thanks for your reply I've tried to remove all addons, but the error do still persists. To upgrade to otrs 6.0.27, I've done just a clean unpack and moved the article fs storage, and configuration files like the ZZZAuto and Config.pm, and a reinstall of all packages. After that I've tried to remo...
- 21 Apr 2020, 20:42
- Forum: General
- Topic: "Need From! " - otrs 6.0.27
- Replies: 8
- Views: 2362
Re: "Need From! " - otrs 6.0.27
This is even more strange because I can send a email if I use the AgentTicketEmail, this only happen on AgentTicketCompose when replying to a mail ticket.
I've compared the configuration on a clean install and there's nothing really different on System Configuration.
I've compared the configuration on a clean install and there's nothing really different on System Configuration.
- 21 Apr 2020, 19:05
- Forum: General
- Topic: Message: Need module!
- Replies: 4
- Views: 1629
Re: Message: Need module!
Thanks for your reply, it's a single one.
- 21 Apr 2020, 18:00
- Forum: General
- Topic: Message: Need module!
- Replies: 4
- Views: 1629
Message: Need module!
Hi. I keep getting this on the error log: "Message: Need module!" Is there any way to get the name of the needed module? Full log: "Message: Need module! RemoteAddress: 192.168.5.100 RequestURI: /otrs/index.pl?Action=AgentTicketQueue;QueueID=128;View=Small;Filter=Unlocked;;SortBy=Age;...
- 21 Apr 2020, 17:28
- Forum: Help
- Topic: otrs 6.0.24 memory leak
- Replies: 4
- Views: 1281
otrs 6.0.24 memory leak
Hi
It seems that apache is consuming all the memory available with OTRS, and I've tried with and without prefork.
Any tip on this?
It seems that apache is consuming all the memory available with OTRS, and I've tried with and without prefork.
Any tip on this?
- 20 Apr 2020, 02:40
- Forum: General
- Topic: "Need From! " - otrs 6.0.27
- Replies: 8
- Views: 2362
"Need From! " - otrs 6.0.27
Hi. After upgrading to version 6.0.27, I'm getting the message "Need From!" when replying to a email ticket on this being impossible to send the message. This issue doesn't occur on version 6.0.24 but seems to be happening from version 6.0.26 (didn't try with 6.0.25). Is there any new sett...