Search found 10 matches
- 20 Feb 2024, 22:34
- Forum: Help
- Topic: How add observer form open ticket customer
- Replies: 2
- Views: 330
Re: How add observer form open ticket customer
How to configure?
- 06 Feb 2024, 16:03
- Forum: Help
- Topic: How add observer form open ticket customer
- Replies: 2
- Views: 330
How add observer form open ticket customer
Using the OTRS system in the Call opening form of the customer interface, I need to add a 2nd customer to follow a call opened by me. How do I do that? This is useful, because in the absence of the ticket requester, another client can monitor the execution of the open ticket.
- 06 Feb 2024, 16:00
- Forum: Ajuda
- Topic: Seguidor do Chamado
- Replies: 0
- Views: 1211
Seguidor do Chamado
No formulário de abertura de Chamado da interface do cliente necessito adicionar um 2o cliente para acompanhar um chamado aberto por mim. Como faço isso? Isso é útil, pois na ausência do solicitante do chamado, outro cliente pode acompanhar a execução do chamado aberto.
- 08 Jun 2022, 05:05
- Forum: General
- Topic: How can child ticket notify parent ticket?
- Replies: 1
- Views: 529
How can child ticket notify parent ticket?
How can child ticket notify parent ticket?
- 18 Mar 2021, 15:13
- Forum: Help
- Topic: service Catalog
- Replies: 10
- Views: 4528
service Catalog
Hello, I need to create a service catalog linking the service to its price. Something like that: 1- Service: e-mail account creation - Metric: 5 Units Technical Service (UST) - Price: R $ 5,00 reais; 2 service: User Account Creation - Metric: 10 Units Technical Service (UST) - Price: R $ 10,00 reais...
- 06 Mar 2021, 22:30
- Forum: Help
- Topic: Catalog services cost x service
- Replies: 1
- Views: 923
Catalog services cost x service
Hello, I need to create a service catalog linking the service to its price. Something like that: 1- Service: e-mail account creation - Metric: 5 Units Technical Service (UST) - Price: R $ 5,00 reais; 2 service: User Account Creation - Metric: 10 Units Technical Service (UST) - Price: R $ 10,00 reais...
- 29 Jul 2016, 04:39
- Forum: Help
- Topic: Catalog services cost x service
- Replies: 1
- Views: 1095
Catalog services cost x service
Hello, I need to create a service catalog linking the service to its price. Something like that: 1- Service: e-mail account creation - Metric: 5 Units Technical Service (UST) - Price: R $ 5,00 reais; 2 service: User Account Creation - Metric: 10 Units Technical Service (UST) - Price: R $ 10,00 reais...
- 29 Jul 2016, 04:37
- Forum: Geral
- Topic: Catálogo de serviços x preço de cada serviço
- Replies: 1
- Views: 37624
Catálogo de serviços x preço de cada serviço
Olá, preciso criar um catálogo de serviços associando o serviço ao seu preço. Algo do tipo: 1- Serviço: Criação de conta de e-mail - Métrica: 5 Unidades de Serviço Técnico (UST) - Preço: R$ 5,00 reais; 2- serviço: Criação conta de usuário - Métrica: 10 Unidades de Serviço Técnico (UST) - Preço: R$ 1...
- 12 Jul 2016, 16:03
- Forum: Help
- Topic: catalog of services OTRS - associate each service at a price
- Replies: 2
- Views: 1299
catalog of services OTRS - associate each service at a price
Dear(a)s, how to implement a catalog of services by SLA in ORTS . But I want to associate each service at a price with the SLA , so that when you select the type of service has come with the price of each service and SLA resolution. Ex: -> user account creation - SLA 30 min - 5 UST (technical servic...
- 12 Jul 2016, 15:58
- Forum: Geral
- Topic: Catalogo de Serviços OTRS - cadastrar o valor de cada serviço
- Replies: 0
- Views: 34425
Catalogo de Serviços OTRS - cadastrar o valor de cada serviço
Prezado(a)s, preciso implementar um catalogo de serviços por SLA no ORTS. Mas quero associar cada serviço a um preço junto com o SLA, de forma que quando for selecionado o tipo de serviço já venha com o preço de cada serviço e SLA de resolução. Ex: -> criação de conta de usuário - SLA 30 min - 5 UST...