I understand, but we are using this community version for a year now with outlook and its working and just last week we cant fetch emails. Now we cant connect to POP3TLS, see attached pic.
I set my Escalation or Solution at 480 and Notify by 90%.
Also, i set the Calendar to "My Calendar" With Working Hours of 0900 - 1800.
But, Time after 1800 is being counted and I am being Notified during non-working hours.
How can I fix it? Thanks in advance.
My OTRS daemon always stops automatically. I set up a cron job on my Linux Suse to automatically start the Daemon every other 15 minutes, for temporary fix. What may be the reason of this problem. TIA
Hi all, Database is MySql No other services is running on the server Version is OTRS 5.0.11 Servers OS is SLES 11 Database is on a separate Server with no services running. Ram = 2Gb hdd = 500gb Agents/ Users - 3-4 only (2 Agent, 2 Customer) I cleared the cache still no difference on performance Tot...
Hi jojo, What do you mean by only restore database and config file? BTW, I currently restored my backup and some configs arent restored. where did i go wrong? my backup? or my restore? backup script: ./opt/otrs/scripts/backup.pl -d /root/Desktop/Backups -t fullbackup restore scrip: /opt/otrs/scripts...
I got an OTRS 5.0.11 i created a backup of it. Is it ok to restore it on a freshly installed otrs 5.0.23?
The reason why i dont just upgrade it is that im going to transfer it to a different server so i guess i can save time by doing so. Is this possible?
Thanks in Advance.
I want to know the "real" First Response Time of every ticket but OTRS logs the autoreply as the First Response Time. What will I do to make OTRS capture the "real" First Response Time (Agent Reply)? Is it possible?
Our OTRS is working fine for the past 8 months and now it magically not fetching email regularly.
I restart the crons. Some email got lost and not translated into tickets. I cant find where the problem is, can somebody help me?
Hi all, Can someone help me, My SMTP works when sending reply and Admin Notification. But, When sending Auto-Response System Log says: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info! Also, OTRS is not sending ticket notification whic...
Let me ask a stupid question, is POP3 enabled for that gmail account? Yes!, Its enabled. I already fixed it now. Forgot to change the subject to solved. The problem is with Auth, Google uses two auth factor with Captcha all I did was disable the captcha on the email and allow lesser secured apps. G...
I cant fetch email using my gmail. I was given an error that says "POP3s: auth for email/host failed"
I am pretty sure I input the correct email and password. I use pop.gmail.com as host.
how will I do that? Will i put on my linux mail server that my outgoing email server is smtp-relay.gmail.com? btw, i tried telnet smtp-relay.gmail.com 25 and nothing happens.
Look at the attachment, I think all the modules needed are installed correctly. but I will try reinstalling Date::Format.
Hope It works. Does internet has something to do with this? Thanks in advance
And as i Look up at /var/mail/root I saw this. [Wed Nov 9 02:05:05 2016] otrs.Daemon.pl: Can't locate Date/Format.pm in @= INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /u= sr/lib/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/li= b/perl5/site_perl/5.10....
I got this Error when sending Email (See Attached Image). I followed the instructions here "http://wiki.otterhub.org/index.php?title=Configure_OTRS_with_Gmail" What must be the error? I am using Linux Suse 11 as my server and I configured the Mail Server and Firewall there. Can Someone hel...
I tried installing perl-dbd-mysql using rpm i downloaded from the internet.
otrs.CheckModules.pl now flashes this error
FAILED! Not all prerequisites for this module correctly installed.
I am installing a new instance of OTRS. im having a very weird problem. zypper install perl-DBD-mysql says its already installed but otrs.CheckModules.pl says its not yet installed (Please see attached image). Hope someone can help me Thanks in Advance.
I want to make a query that has an output like this OWNER STATE FROMTO CREATETIME TICKET_ID CUSTOM_DATE DIFF root@localhost new New Ticket [2015071510123456] created. 2016-07-28 15:08:50 1 2016-07-29 10:47:39 70729 ronald.medina closed successful %%new%%Closed Successful%% 2016-07-29 10:47:39 1 2016...