Znuny and ((OTRS)) Community Edition

ronaldjerardmedina

Appreciate all the replies, just a little update to you guys. We already added the needed ports on our corporate firewall still no telnet connection.

Code: Select all

telnet outlook.office365.com

returns connection time out

I'm being blindsided by this one. still trying to fix this.

ronaldjerardmedina

I understand, but we are using this community version for a year now with outlook and its working and just last week we cant fetch emails. Now we cant connect to POP3TLS, see attached pic.

ronaldjerardmedina

Does free outlook mail work with OTRS community version as Postmaster Mail Account?

or any suggestions for a free mail that will work in my community version of OTRS. Thanks in advance.

ronaldjerardmedina

Hi,

and email with the character "ñ" is being recognized as not a valid email. what is the work around?

ronaldjerardmedina

Hi,

I cant fetch and send email on otrs using yahoo. Can somebody help me.

ronaldjerardmedina

Hi,

Where can i see the sent emails via Admin Notification

ronaldjerardmedina · Re: Escalation Were using 5.0.23-01 Havent updated my profile.

Were using 5.0.23-01
Havent updated my profile.

ronaldjerardmedina

I set my Escalation or Solution at 480 and Notify by 90%.
Also, i set the Calendar to "My Calendar" With Working Hours of 0900 - 1800.
But, Time after 1800 is being counted and I am being Notified during non-working hours.
How can I fix it? Thanks in advance.

ronaldjerardmedina

Hi,

Many users get "Session Invalid" when accessing through mobile phone. What could be the problem? Thanks.

ronaldjerardmedina

This is duly noted. Thanks for the reply

ronaldjerardmedina

Can I hide Statistics to certain queue?
For instance: Queue A only need stat10022 and I want to hide the other stats. TIA.

ronaldjerardmedina

Hi Wurzel,

Thanks for the feedback!

ronaldjerardmedina

Hi,

I just want to ask what is the suggested max file size to be allowed? Is it safe to set it to 100MB?

PS: It is unusual to allow 100MB attachment but we need it for some purpose. so dont judge. HAHA.

ronaldjerardmedina

I also installed the said package, but it doesnt work i cant even add another line to hide more fields.

ronaldjerardmedina

Hi,

The default notifications. since now.

ronaldjerardmedina

Hi,

Need help OTRS is not sending notifications.

ronaldjerardmedina

My OTRS daemon always stops automatically. I set up a cron job on my Linux Suse to automatically start the Daemon every other 15 minutes, for temporary fix. What may be the reason of this problem. TIA

ronaldjerardmedina

Already solved the other dependencies, The bash and cronie sounds new to me.

ronaldjerardmedina

Hi, Im trying to upgrade otrs and got this message (See attached).

ronaldjerardmedina

Hi all, Database is MySql No other services is running on the server Version is OTRS 5.0.11 Servers OS is SLES 11 Database is on a separate Server with no services running. Ram = 2Gb hdd = 500gb Agents/ Users - 3-4 only (2 Agent, 2 Customer) I cleared the cache still no difference on performance Tot...

ronaldjerardmedina

Hi,

What may be the reason? We observed slow response on otrs also the loading of time is too long. Can someone help me? thanks!

ronaldjerardmedina

Hi Jojo,

Idid what you said but it seems like its not restoring everything. What did i miss?

ronaldjerardmedina

Hi jojo, What do you mean by only restore database and config file? BTW, I currently restored my backup and some configs arent restored. where did i go wrong? my backup? or my restore? backup script: ./opt/otrs/scripts/backup.pl -d /root/Desktop/Backups -t fullbackup restore scrip: /opt/otrs/scripts...

ronaldjerardmedina

Hi zzz,

Thanks for the fast response. Be Blessed.

ronaldjerardmedina

Hi,

I got an OTRS 5.0.11 i created a backup of it. Is it ok to restore it on a freshly installed otrs 5.0.23?
The reason why i dont just upgrade it is that im going to transfer it to a different server so i guess i can save time by doing so. Is this possible?
Thanks in Advance.

ronaldjerardmedina

Hi Wurzel,

Found the article, guess ill try doing it without add on. thanks.

ronaldjerardmedina

Thanks for the fast reply. Will try to install the said add on when possible. Thanks!

ronaldjerardmedina

How can i change color for ticket priority?
I need to create priority with different terms used also I need to change the rectangles color. Thanks!

ronaldjerardmedina

Think i missed that one. Thanks!

ronaldjerardmedina

I See, But my the first response time is always 0 m. Even if the mail was sent hours after the ticket was created.

ronaldjerardmedina

I only installed OTRSMasterSlave. No Changes on js files.

ronaldjerardmedina

What do you mean saying not correct?

ronaldjerardmedina

I want to know the "real" First Response Time of every ticket but OTRS logs the autoreply as the First Response Time. What will I do to make OTRS capture the "real" First Response Time (Agent Reply)? Is it possible?

ronaldjerardmedina

on Action=Admin

ronaldjerardmedina

Hi all,

Just wanna ask if this is just a browser error and has nothing to do with the system. I always get this error message. Thanks for the answer.

ronaldjerardmedina

Can somebody help me with this?

ronaldjerardmedina

There were no files on the said directory.

ronaldjerardmedina

There are no log entries that relates to it. Im so confused right now.

ronaldjerardmedina

Our OTRS is working fine for the past 8 months and now it magically not fetching email regularly.
I restart the crons. Some email got lost and not translated into tickets. I cant find where the problem is, can somebody help me?

ronaldjerardmedina

Thanks reneeb!

ronaldjerardmedina

Hi all, Can someone help me, My SMTP works when sending reply and Admin Notification. But, When sending Auto-Response System Log says: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info! Also, OTRS is not sending ticket notification whic...

ronaldjerardmedina

Let me ask a stupid question, is POP3 enabled for that gmail account? Yes!, Its enabled. I already fixed it now. Forgot to change the subject to solved. The problem is with Auth, Google uses two auth factor with Captcha all I did was disable the captcha on the email and allow lesser secured apps. G...

ronaldjerardmedina

I cant fetch email using my gmail. I was given an error that says "POP3s: auth for email/host failed"
I am pretty sure I input the correct email and password. I use pop.gmail.com as host.

ronaldjerardmedina

how will I do that? Will i put on my linux mail server that my outgoing email server is smtp-relay.gmail.com? btw, i tried telnet smtp-relay.gmail.com 25 and nothing happens.

ronaldjerardmedina

Hi RStraub,

Look at the attachment, I think all the modules needed are installed correctly. but I will try reinstalling Date::Format.
Hope It works. Does internet has something to do with this? Thanks in advance

And yes the ads are so annoying esp. for admins.

ronaldjerardmedina

And as i Look up at /var/mail/root I saw this. [Wed Nov 9 02:05:05 2016] otrs.Daemon.pl: Can't locate Date/Format.pm in @= INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /u= sr/lib/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/li= b/perl5/site_perl/5.10....

ronaldjerardmedina

I got this Error when sending Email (See Attached Image). I followed the instructions here "http://wiki.otterhub.org/index.php?title=Configure_OTRS_with_Gmail" What must be the error? I am using Linux Suse 11 as my server and I configured the Mail Server and Firewall there. Can Someone hel...

ronaldjerardmedina

I tried installing perl-dbd-mysql using rpm i downloaded from the internet.
otrs.CheckModules.pl now flashes this error
FAILED! Not all prerequisites for this module correctly installed.

ronaldjerardmedina

I am installing a new instance of OTRS. im having a very weird problem. zypper install perl-DBD-mysql says its already installed but otrs.CheckModules.pl says its not yet installed (Please see attached image). Hope someone can help me Thanks in Advance.

ronaldjerardmedina

I want to make a query that has an output like this OWNER STATE FROMTO CREATETIME TICKET_ID CUSTOM_DATE DIFF root@localhost new New Ticket [2015071510123456] created. 2016-07-28 15:08:50 1 2016-07-29 10:47:39 70729 ronald.medina closed successful %%new%%Closed Successful%% 2016-07-29 10:47:39 1 2016...

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